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Effective: Late Spring 8-Week, 2017/2018

MGMT 461: Human Resource Development

Course Description

 Study of Human Resource Development in three key areas of employee and organizational development: training and development, change management, and performance management.  This course explores the methods of identifying training needs, designing and implementing successful training programs, and evaluating organizational training systems.  Also, this course covers the process of planning and implementing interventions to create interpersonal, group, inter-group, or organization-wide change.  Individual employee, functional, and organizational performance systems are addressed.

Prerequisite: MGMT 361

Proctored Exams: None



Syllabus Contents

Textbooks

Required

  • Werner, J. M. (2017). Human Resource Development: Talent Development (7th ed.). South-Western Cengage Learning Inc.
    • [ISBN-978-1-337-49644-5]

MBS Information

Textbooks for the course may be ordered from MBS Direct. You can order

For additional information about the bookstore, visit http://www.mbsbooks.com.


Course Overview

This course is the study of Human Resource Development in three key areas of employee and organizational development: training and development, change management, and performance management.

We will explore the methods of identifying training needs, designing and implementing successful training programs, and evaluating organizational training systems.

We will also cover the process of planning and implementing interventions to create interpersonal, group, inter-group, or organization-wide change. An individual employee, functional, and organization performance systems are also addressed.



Technology Requirements

Participation in this course will require the basic technology for all online classes at Columbia College:
  • A computer with reliable Internet access
  • A web browser
  • Acrobat Reader
  • Microsoft Office or another word processor such as Open Office

You can find more details about standard technical requirements for our courses on our site.


Course Learning Outcomes

  1. Define the concept of human resource development, how human resource development is utilized by organizations and explain the need for such activities in organizations.
  2. Describe how human resource development can be linked to the goals and strategies of the organization.
  3. Discuss the challenges of training a diverse workforce through the evaluation of cultural barriers, varied learning styles, and the abilities of employees.
  4. Assess the totality of clear communication, feedback, coaching, training, performance management, and career development in an effort to continuously improve human capital.
  5. Elaborate why building trust and confidence is important in the role of human resource development for all stakeholders.

Grading

Grading Scale
Grade Points Percent
A 900-1000 90-100%
B 800-899 80-89%
C 700-799 70-79%
D 600-699 60-69%
F 0-599 0-59%
Grade Weights
Assignment Category Points Percent
Discussions (16) 160 16%
Exercises (4) 260 26%
Essay Paper 100 10%
Quizzes (5) 280 28%
Midterm Exam 100 10%
Final Exam 100 10%
Total 1000 100%


Schedule of Due Dates

Week 1
Assignment Points Due
Introduction Discussion -- Wednesday
Discussion 1 10 Wednesday/Sunday
Discussion 2 10 Friday/Sunday
Quiz 1 50 Sunday
Week 2
Assignment Points Due
Discussion 3 10 Wednesday/Sunday
Discussion 4 10 Friday/Sunday
Exercise 1 65 Sunday
Quiz 2 50
Week 3
Assignment Points Due
Discussion 5 10 Wednesday/Sunday
Discussion 6 10 Friday/Sunday
Exercise 2 65 Sunday
Quiz 3 50
Week 4
Assignment Points Due
Discussion 7 10 Wednesday/Sunday
Discussion 8 10 Friday/Sunday
Midterm Exam 100 Sunday
Week 5
Assignment Points Due
Discussion 9 10 Wednesday/Sunday
Discussion 10 10 Friday/Sunday
Exercise 3 65 Sunday
Quiz 4 50
Week 6
Assignment Points Due
Discussion 11 10 Wednesday/Sunday
Discussion 12 10 Friday/Sunday
Essay Paper 100 Sunday
Week 7
Assignment Points Due
Discussion 13 10 Wednesday/Sunday
Discussion 14 10 Friday/Sunday
Exercise 4 65 Sunday
Quiz 5 80
Week 8
Assignment Points Due
Discussion 15 10 Wednesday/Saturday
Discussion 16 10 Friday/Saturday
Final Exam 100 Saturday
Total Points 1000

Assignment Overview

Discussions

There are sixteen (16) Discussion posts, worth 10 points each through the course. There is also an Introduction Discussion, due Wednesday at 11:59 p.m.  CT of Week 1. This is a personal introduction, and there are no points/grades for it. Students must submit an initial response, respond to comments of three other students, and read all discussion postings of other classmates.

Original discussion post 1 is due on Wednesday 11:59 p.m. CT, and original discussion post 2 is due on Friday, 11:59 p.m. CT of their respective weeks. Three responses to peer postings for each discussion question are due on Sunday (except in Week 8 when responses are due on Saturday). All discussions and responses are due by 11:59 p.m. CT of their respective weeks.

Original discussion posts must contain a minimum of 1 paragraph (a paragraph consists of 3-5 sentences) and must be specific and completely answer the question(s) posed. Students should provide specific personal examples and outcomes as they relate to the discussion if they have those to share. This makes the discussions much more meaningful. If sources are used as part of the discussion, they must be cited at the end of the discussion in MLA format. For discussions, research and citations are required. Responses must be substantive, that advance the discussion (not “I agree” or “good job”).


Exercises

There are four (4) Exercises in the course, worth 65 points each, in Weeks 2, 3, 5 and 7. You must write a minimum of 2-pages, double spaced and cite any sources used for the assignment. All Dropbox exercises will have originality check turned on to check for plagiarism.

These exercises are to be placed in the Exercise Dropbox, due on Sunday of the weeks noted above, by 11:59 p.m. C.T.


Essay Paper

There will be an Essay Paper, worth 100 points, to be submitted Sunday 11:59 p.m. CT of Week 6. You must take the plagiarism tutorial and quiz before Dropbox folders open up. The Essay Paper must:

  • Be of a minimum of 5 full pages in length.
  • Should have double space and font size should not be larger than 12.
  • Use MLA guidelines, with a minimum of 4 sources and four parenthetical internal citations, and include a cover page.

You must note that no more than 20% of the content can be quotations. All papers that are submitted to Dropbox will automatically be reviewed for originality using turn-it-in. Students must also follow rubric for specific requirements.


Quizzes

There are five (5) quizzes in the course in Weeks 1, 2, 3, 5, and 7. Only one attempt is allowed for the quiz. Quiz opens on Wednesday 12:01 a.m. CT in the respective week and closes on Sunday by 11:59 p.m. CT of that week. Quizzes from Weeks 1, 2, 3, and 5 consist of 25 MCQs (multiple choice questions), True/False, and short answer questions. The quizzes are worth 50 points each and you will have 60 minutes of time for completion.

Quiz in Week 7 consists of 40 MCQs, True/False, and short answer questions. The Week 7 quiz is worth 80 points and you will have 120 minutes of time. Each quiz is based on the readings for each week, with the exception of Quiz 5 in Week 7 (covers Chapters 11, 12, 13 & 14) which covers 2 weeks of readings. Students will have the opportunity to view questions answered incorrectly for 10 minutes after the quiz is submitted.


Exams

Midterm (week 4) and Final (week 8) exams are NOT proctored. Midterm (week 4) covers chapters 1 through 8 and consists of 80 MCQs, True/False questions, worth 1 point each and 4 short answer questions, worth 5 points each, 100 points total. You will have 120 minutes from the time you begin the exam until you need to submit the midterm exam.

The final exam (week 8) is comprehensive, covering chapters 1-15, consisting of 10 essay questions, 10 points each, 100 points total. For both the exams you have only one attempt.

Midterm exam opens on Wednesday 12:01 a.m. CT and closes on Sunday 11:59 p.m. CT of week 4, and Final exam opens on Wednesday 12:01 a.m. CT and closes on Saturday 11:59 p.m. CT of Week 8.



Course Outline

Click on each week to view details about the activities scheduled for that week.

Week 1: Foundations of Human Resource Development
Readings

Werner: Human Resource Development: Talent Development

  • Chapter 1: “Introduction to Human Resource Development”
  • Chapter 2: “Influences on Employee Behavior”
Introduction Discussion

Take a moment to introduce yourself to the class.  Include your interests, what you hope to gain from this course, and anything else you would like to share.

Discussion 1

Why is the supervisor’s role in HRD important? What do organizations rely on the supervisors to do? Do you think organizations should rely on supervisors to do these things? Why or why not? Be specific and provide personal experiences, if applicable.

Discussion 2

Explain how a supervisor’s leadership and expectations can affect employee behavior and how the supervisor’s leadership impacts the goals and strategies of the organization. Be specific and provide examples.

Quiz 1

Quiz 1 covers chapters 1 & 2. Quiz consists of 25 MCQs (multiple choice questions), True/False, and short answer questions. The quiz is worth 50 points. Quiz will have 60 minutes of time for completion. Only One attempt is allowed. Quiz 1opens on Wednesday 12:01 a.m. CT and closes on Sunday 11:59 p.m. CT of Week 1.

Week 2: How to Assess Human Resource Development Needs
Readings

Werner: Human Resource Development: Talent Development

  • Chapter 3: “Learning and HRD”
  • Chapter 4: “Assessing HRD Needs”
Discussion 3

Identify and discuss the factors that can affect whether training transfers back to the job.  Which two factors do you feel are the most important to ensure transfer?  Support your choices.

Discussion 4

What is the relationship between organizational needs analysis and strategic planning?  How can HRD programs to an organization’s strategic plan make it easier to justify requests for resources to develop and deliver HRD programs?

Exercise 1

Select a job that is familiar to you (e.g., secretary, server, cashier), and conduct a task analysis for this job. Reviewing the materials in the chapter, which method or methods make the most sense for analyzing this job? Why? What are the major tasks or responsibilities that you identified for this job? What knowledge, skill, ability or other characteristics are needed to perform each of these major tasks? Write out your findings in the form of a job description (including a job specification).

Submit to the appropriate Dropbox folder for Exercise 1.

Quiz 2
Quiz 2 covers chapters 3 & 4. Quiz consists of 25 MCQs (multiple choice questions), True/False, and short answer questions. The quiz is worth 50 points. Quiz will have 60 minutes of time for completion. Only One attempt is allowed. Quiz 2 opens on Wednesday 12:01 a.m. CT and closes on Sunday 11:59 p.m. CT of Week 2.
Week 3: Designing and Implementing HRD Programs
Readings

Werner: Human Resource Development: Talent Development

  • Chapter 5: “Designing Effective HRD Program”
  • Chapter 6: “Implementing HRD Programs”
Discussion 5

Why are behavioral objectives and lesson plans important to effective HRD interventions? What role should objectives play in the design, implementation, and evaluation of HRD programs?

Discussion 6

Chapter 6 discusses how technological changes have had a dramatic impact on HRD implementation.

Discuss and answer the question:

“What are some new things concerning training implementation that we can do now that we could not do before?” What do you think are the most promising new developments in HRD delivery or implementation? Why?

Exercise 2

Consider a training topic or module in which you are interested. Generate at least 5 questions that can be used to facilitate group or classroom discussion on this topic. Evaluate the extent to which each question is likely to stimulate useful discussion of this training topic.

Submit to the appropriate Dropbox folder for Exercise 2.

Quiz 3

Quiz 3 covers chapters 5 & 6. Quiz consists of 25 MCQs (multiple choice questions), True/False, and short answer questions. The quiz is worth 50 points. Quiz will have 60 minutes of time for completion. Only One attempt is allowed. Quiz 3 opens on Wednesday 12:01 a.m. CT and closes on Sunday 11:59 p.m. CT of Week 3.

Week 4: Evaluating HRD Programs and the Importance of Onboarding
Readings

Werner: Human Resource Development: Talent Development

  • Chapter 7: Evaluating HRD Programs
  • Chapter 8: “Onboarding: Employee Socialization and Orientation”
Discussion 7

Identify and describe at least 3 ethical considerations to consider when conducting evaluation research.  How do these factors affect the evaluation effort?

Discussion 8

Which 2 aspects of an orientation program do you think are the most important in socializing new employees? Support your choices.

Midterm Exam

The Midterm Exam covers chapters 1 through 8 and consists of 80 MCQs, True/False questions, worth 1 point each and 4 short answer questions, worth 5 points each, 100 points total. You will have 120 minutes from the time you begin the exam until you need to submit the Midterm Exam.

Midterm exam opens on Wednesday 12:01 a.m. CT and closes on Sunday 11:59 p.m. CT of Week 4.  It is not proctored.

Week 5: Workplace Competencies, Coaching, Training, Professional Development and Performance Management
Readings

Werner: Human Resource Development: Talent Development

  • Chapter 9: “Skills and Technical Training”
  • Chapter 10: “Coaching and Performance Management”
Discussion 9

Describe the nature and extent of the literacy problem facing organizations today.  How might this problem affect an organization’s attempt to introduce new technology (e.g., a computer-aided manufacturing system)?  What are the possible solutions?

Discussion 10

Think about a time you had a problem with your own performance, either on the job or in one of your classes. Using the nine-step performance analysis model from Fournies, try to identify the cause of this problem, and state what you think could be done to correct it.

Exercise 3

Assume that you are a part of a task force charged with revising your organization’s performance management system. Your organization currently requires that supervisors conduct annual performance appraisals for all of their employees. A rating form is completed and signed by both the supervisor and the employee after the appraisal interview has been completed. Unfortunately, there has been very little guidance given to supervisors concerning how to conduct these interviews, or concerning what should be done after they have been completed. There seems to be very little consistency across supervisors as to the extent to which they should include goal setting, coaching, and employee development issues in their appraisal interviews. Although the stated objectives for appraisals are that they should be linked to the organization’s rewards system, there are no formal means for doing this, either.

Your task: Consider the following topics: annual appraisal ratings, appraisal interviews, feedback, goal setting, coaching, linkages to employee development, and linkages to organizational rewards.  Choose only 3 topics that you think are the most important to do well, which topics would you emphasize. Support your answer.

Submit to the appropriate Dropbox folder for Exercise 3.

Quiz 4

Quiz 4 covers chapters 9 & 10. Quiz consists of 25 MCQs (multiple choice questions), True/False, and short answer questions. The quiz is worth 50 points. Quiz will have 60 minutes of time for completion. Only One attempt is allowed. Quiz 4 opens on Wednesday 12:01 a.m. CT and closes on Sunday 11:59 p.m. CT of Week 5.

Week 6: Employee Centric Programs, Career, and Professional Development
Readings

Werner: Human Resource Development: Talent Development

  • Chapter 11: “Employee Counseling, Well-Being and Wellness Services”
  • Chapter 12: “Career Management and Development”
Discussion 11

What federal and state legislation and regulations have had a significant impact on employee counseling programs? Briefly, explain 3 such legislation/regulations. What 2 ethical issues relating to employee counseling services merit discussion?

Briefly, discuss both issues and provide your opinion on the issue.

Discussion 12

Explain how both organizations and individuals can benefit from a well-designed career management system.

Essay Paper

Whether you are deciding your career path, at the beginning of your career, in mid-career, retiring or planning for a second career, it is important to actively manage your career through a planning process.

Each student needs to address the following questions in the essay:

  • Where do I want to be?
  • Where am I now?
  • How am I going to get there?

The primary end product of this assignment is an action plan concerning how you plan to close the gap between your current and your desired situation.  Self-reflection is most important here, though the opinions of people who know you, as well as the results of assessment surveys, can also be very useful.

Week 7: Strategic Management Development, Organization Development and Change
Readings

Werner: Human Resource Development: Talent Development

  • Chapter 13: “Management Development”
  • Chapter 14: “Organization Development and Change”
Discussion 13

What are the 3 desired linkages that Siebert, Hall, and Kram suggest should exist between an organization’s strategy and its management development activities? What 4 guiding principles did Siebert and colleagues find that some organizations do that can help HRD professionals make the necessary strategic links? List and briefly explain the 4 guiding principles.

Discussion 14

Define and explain the 5 different dimensions of organizational learning?

Exercise 4

Select an individual that you think is an effective leader. This can be someone real or fictitious. You are urged to select someone whom you find personally compelling or interesting. In your opinion, what factors or attributes contribute this person’s effectiveness as a leader? How could people be trained to increase more of the attributes you identified in your target leader?

Submit to the appropriate Dropbox folder for Exercise 4.

Quiz 5

Quiz 5 covers chapters 11, 12, 13 & 14. Quiz consists of 40 MCQs (multiple choice questions), True/False, and short answer questions. The quiz is worth 80 points. Quiz will have 120 minutes of time for completion. Only One attempt is allowed. Quiz 5 opens on Wednesday 12:01 a.m. CT and closes on Sunday 11:59 p.m. CT of week 7.

Week 8: Human Resource Development and Diversity
Readings

Werner: Human Resource Development: Talent Development

  • Chapter 15: “HRD and Diversity: Diversity Training and Beyond”
Discussion 15

In some organizations, cultural diversity efforts meet with resistance from key managers and employees. Identify at least one reason for this resistance and recommend ways it can be overcome. Support your recommendations.

Discussion 16

Review the following questions and rate yourself on each item using a scale of 1-5, with 5 being the highest (you do not need to reveal your scores on each of the questions). After you are done, discuss diversity issues as you have personally experienced them. In your view, what can or could have been done to promote greater acceptance of diversity in the situation you described?

  • Everyone should learn about cultural differences.
  • Cultural diversity is a valuable resource and should be preserved.
  • Trainers should plan activities that meet the diverse needs of trainees from different cultural backgrounds.
  • I am comfortable around others whose cultural heritage is different from my own.
  • Cultural diversity is a positive force in the development of modern society.
  • Every culture has something positive to contribute to modern society.
  • Each person should feel pride in his or her own heritage.
  • I enjoy being around people who are different from me.
Final Exam

The Final Exam is not proctored, but is comprehensive, covering chapters 1-15.  The exam consists of 10 essay questions, 10 points each, 100 points total. You will have 120 minutes from the time you begin the exam until you need to submit the final exam and only one attempt.

Final exam opens on Wednesday 12:01 a.m. CT and closes on Saturday 11:59 p.m. CT of Week 8.



Course Policies

Student Conduct

All Columbia College students, whether enrolled in a land-based or online course, are responsible for behaving in a manner consistent with Columbia College's Student Conduct Code and Acceptable Use Policy. Students violating these policies will be referred to the office of Student Affairs and/or the office of Academic Affairs for possible disciplinary action. The Student Code of Conduct and the Computer Use Policy for students can be found in the Columbia College Student Handbook. The Handbook is available online; you can also obtain a copy by calling the Student Affairs office (Campus Life) at 573-875-7400. The teacher maintains the right to manage a positive learning environment, and all students must adhere to the conventions of online etiquette.

Plagiarism

Your grade will be based in large part on the originality of your ideas and your written presentation of these ideas. Presenting the words, ideas, or expression of another in any form as your own is plagiarism. Students who fail to properly give credit for information contained in their written work (papers, journals, exams, etc.) are violating the intellectual property rights of the original author. For proper citation of the original authors, you should reference the appropriate publication manual for your degree program or course (APA, MLA, etc.). Violations are taken seriously in higher education and may result in a failing grade on the assignment, a grade of "F" for the course, or dismissal from the College.

Collaboration conducted between students without prior permission from the instructor is considered plagiarism and will be treated as such. Spouses and roommates taking the same course should be particularly careful.

All required papers may be submitted for textual similarity review to Turnitin.com for the detection of plagiarism. All submitted papers may be included in the Turnitin.com reference database for the purpose of detecting plagiarism. This service is subject to the Terms and Conditions of Use posted on the Turnitin.com site.

Non-Discrimination

There will be no discrimination on the basis of sex, race, color, national origin, sexual orientation, religion, ideology, political affiliation, veteran status, age, physical handicap, or marital status.

Student Accessibility Resources

Students with documented disabilities who may need academic services for this course are required to register with the office of Student Accessibility Resources. Until the student has been cleared through this office, accommodations do not have to be granted. If you are a student who has a documented disability, it is important for you to read the entire syllabus as soon as possible. The structure or the content of the course may make an accommodation not feasible. Student Accessibility Resources is located in Student Affairs in AHSC 215 and can be reached by phone at (573) 875-7626 or email at sar@ccis.edu.

Online Participation

You are expected to read the assigned texts and participate in the discussions and other course activities each week. Assignments should be posted by the due dates stated on the grading schedule in your syllabus. If an emergency arises that prevents you from participating in class, please let your instructor know as soon as possible.

Attendance Policy

Attendance for a week will be counted as having submitted any assigned activity for which points are earned. Attendance for the week is based upon the date work is submitted. A class week is defined as the period of time between Monday and Sunday (except for week 8, when the work and the course will end on Saturday at midnight.) The course and system deadlines are based on the Central Time Zone.

Cougar Email

All students are provided a CougarMail account when they enroll in classes at Columbia College. You are responsible for monitoring email from that account for important messages from the College and from your instructor. You may forward your Cougar email account to another account; however, the College cannot be held responsible for breaches in security or service interruptions with other email providers.

Students should use email for private messages to the instructor and other students. The class discussions are for public messages so the class members can each see what others have to say about any given topic and respond.

Late Assignment Policy

An online class requires regular participation and a commitment to your instructor and your classmates to regularly engage in the reading, discussion and writing assignments. Although most of the online communication for this course is asynchronous, you must be able to commit to the schedule of work for the class for the next eight weeks. You must keep up with the schedule of reading and writing to successfully complete the class.

No late discussion posts will be accepted. Late points will be deducted for other late assignments which may be waived for extraordinary circumstances:

  • 5 points for Quizzes
  • 10 points for Exercises
  • 15 points for Essay
  • 15 points for Midterm

No late assignments will be accepted after the seventh week.

Course Evaluation

You will have an opportunity to evaluate the course near the end of the session. A link will be sent to your CougarMail that will allow you to access the evaluation. Be assured that the evaluations are anonymous and that your instructor will not be able to see them until after final grades are submitted.


Additional Resources

Orientation for New Students

This course is offered online, using course management software provided by Desire2Learn and Columbia College. The course user guide provides details about taking an online course at Columbia College. You may also want to visit the course demonstration to view a sample course before this one opens.

Technical Support

If you have problems accessing the course or posting your assignments, contact your instructor, the Columbia College Helpdesk, or the D2L Helpdesk for assistance. Contact information is also available within the online course environment.

Online Tutoring

Smarthinking is a free online tutoring service available to all Columbia College students. Smarthinking provides real-time online tutoring and homework help for Math, English, and Writing. Smarthinking also provides access to live tutorials in writing and math, as well as a full range of study resources, including writing manuals, sample problems, and study skills manuals. You can access the service from wherever you have a connection to the Internet. I encourage you to take advantage of this free service provided by the college.

Access Smarthinking through CougarTrack under Students -> Academics -> Academic Resources.


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