Effective: Early Spring 8-Week 2017/2018

CISS 390: Global Information Systems Management

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  Course Description

Introduction to global information systems management issues associated with culture, politics, and geo-economics, international IS standards and regulations, outsourcing and off-shoring.

Prerequisite: Junior standing

Proctored Exams: Midterm and Final



  Textbooks

Required

  • CISS 390, Global Information Systems Management (Custom). Pearson, 2012.
    • ISBN-978-1-256-61040-3

MBS Information

Textbooks for the course may be ordered from MBS Direct. You can order

For additional information about the bookstore, visit http://www.mbsbooks.com.

  Course Overview

The main objective of CISS 390 is to provide students with a basic understanding of how the global economy is influenced by information systems and technology.  

  Technology Requirements

Participation in this course will require the basic technology for all online classes at Columbia College:
  • A computer with reliable Internet access
  • A web browser
  • Acrobat Reader
  • Microsoft Office or another word processor such as Open Office

You can find more details about standard technical requirements for our courses on our site.

  Course Objectives

  • To provide students with a clear understanding of the unique issues of global IS management.
  • To introduce students to the diverse foundations of culture.
  • To understand the adoption of information technology across cultures.
  • To examine the effect of information technology on global competitions

  Measurable Learning Outcomes

  • Explain roles in information technology adoption patterns across countries.
  • Compare information cultures.
  • Discuss strategies for global electronic commerce.
  • Identify best practices of global IT.
  • Discuss cost/benefit analysis of outsourcing and off-shoring.

  Grading

Grading Scale

Grade Points Percent
A 900-1000 90-100%
B 800-899 80-89%
C 700-799 70-79%
D 600-699 60-69%
F 0-599 0-59%

Grade Weights

Assignment Category Points Percent
Discussions 240 24%
Dropbox Assignments 360 36%
Midterm 200 20%
Final 200 20%
Total 1000 100%

  Schedule of Due Dates

Week 1

Assignment Points Due
Introductions - Thursday
Plagiarism -
Discussion Question 1 15
Discussion Question 2 15
Dropbox Assignment 1 60 Sunday

Week 2

Assignment Points Due
Discussion Question 3 15 Thursday
Discussion Question 4 15
Dropbox Assignment 2 60 Sunday
Proctor Information N/A

Week 3

Assignment Points Due
Discussion Question 5 15 Thursday
Discussion Question 6 15
Dropbox Assignment 3 60 Sunday

Week 4

Assignment Points Due
Discussion Question 7 15 Thursday
Discussion Question 8 15
Midterm Exam 200 Sunday

Week 5

Assignment Points Due
Discussion Question 9 15 Thursday
Discussion Question 10 15
Dropbox Assignment 4 60 Sunday

Week 6

Assignment Points Due
Discussion Question 11 15 Thursday
Discussion Question 12 15
Dropbox Assignment 5 60 Sunday

Week 7

Assignment Points Due
Discussion Question 13 15 Thursday
Discussion Question 14 15
Dropbox Assignment 6 60 Sunday

Week 8

Assignment Points Due
Discussion Question 15 15 Thursday
Discussion Question 16 15
Final Exam 200 Saturday
Total Points: 1000

  Assignment Overview

Readings

Text and article readings should be completed prior to submitting assignments for the week. 

Discussions

Discussion postings should be complete by Thursday of the assigned week.   To earn full credit for participation, you must post at least three times during the week, with the first post being submitted by Thursday.  All postings should be substantive (at least three sentences) in order to qualify for credit.

Dropbox Assignments

Dropbox assignments will each be graded according to the point system presented in the assignment table below.  Each Dropbox assignment will be worth 60 points, assigned on the basis of percent of thoroughness, style, and mechanics. They will be due by Sunday night of the assigned week.

Exams

There will be a proctored Midterm worth 200 points and a proctored Final worth 200 points. The Midterm will cover the first 4 weeks of the course, while the Final will cover the second 4 weeks of the course. 

  Course Outline

Click on each week to view details about the activities scheduled for that week.

Readings

Chapter 1

Introductions
Introduce yourself in the class discussion area.  This area will be our "virtual classroom" for the next eight weeks.  Please give us more than just your name.  Include your profession, hobbies, interest in computers, and any other information that can help us get to know you.
Plagiarism
Do you have any questions about the definition of plagiarism, or how to properly reference copied material so as not to be guilty?
Discussion Question 1

Why are information systems so important for running and managing a business today?

Post your initial response by Thursday, and all peer responses by Sunday.

Discussion Question 2

Describe some of the issues that should be contemplated before designing and implementing a global information system.   How does the global IT workforce differ from the domestic IT workforce?

Post your initial response by Thursday, and all peer responses by Sunday.

Dropbox Assignment 1
Complete the What’s the Buzz on Smart Grids case study on pages 36-38.  Write at least a 1000-word document that answers the five study questions on page 38.
Readings

Chapter 2 (Sections 2.1 – 2.2)

Discussion Question 3

What collaboration and cooperation obstacles are present in a global setting that would impede the proper rollout of a given information system across many countries?

Post your initial response by Thursday, and all peer responses by Sunday.

Discussion Question 4

Describe what is meant by “the Internet.”  How does the Internet differ from the World Wide Web?  What is meant by intranets and extranets?  Give an example of how multinational corporations might most effectively use them.

Post your initial response by Thursday, and all peer responses by Sunday.

Dropbox Assignment 2
Complete the Domino’s Sizzles with Pizza Tracker case study on pages 52-53.  Write at least a 1000-word document that answers the four study questions on page 53.
Proctor Information
Submit your proctor form to the appropriate Dropbox folder by the end of the week. Remember to “Save” the form before placing it in Dropbox. See the Content area for more information.
Readings

Chapter 2 (Sections 2.3 – 2.5)

Discussion Question 5

What tools and techniques could be employed to jointly develop an information system that will be used in several countries?  How could these tools and techniques increase productivity and the likelihood of success?

Post your initial response by Thursday, and all peer responses by Sunday.

Discussion Question 6

Discuss the implications of poor global information systems management.

Post your initial response by Thursday, and all peer responses by Sunday.

Dropbox Assignment 3
Complete the Collaboration and Innovation at Procter & Gamble case study on pages 75-77. Write at least a 1000-word document that answers the five study questions on Page 77.
Readings

Chapter 3

Discussion Question 7

What is meant by Moore’s Law?  What is meant by the Law of Mass Storage?  What are the implications of these laws in reducing costs and improving performance?

Post your initial response by Thursday, and all peer responses by Sunday.

Discussion Question 8

Complete and submit the two Improving Decision Making exercises on pages 116 and 117 in the text.

Post your initial response by Thursday, and all peer responses by Sunday.

Midterm Exam
The proctored Midterm must be accessed through the Quizzes area.  Your proctor will be given the password.  The exam will consist of 50 multiple-choice questions covering Chapters 1 - 3 in the textbook.  You will have 90 minutes to complete the exam, and it will be a closed-book exam.  You may take the exam any time Monday thru Sunday as coordinated with your proctor.  Please make sure you coordinate to complete the exam no later than 11:59 p.m. CDT so I will have the results before close of business on Sunday. 
Readings

Chapter 4

Discussion Question 9

What do you think?  Is a firewall enough to protect a multinational enterprise from hackers? Why or why not?

Post your initial response by Thursday, and all peer responses by Sunday.

Discussion Question 10

From the perspective of an Information Systems Manager, comment in detail on the following quote: "Those who would give up essential liberties for a measure of security deserve neither liberty nor security."   -- Benjamin Franklin

Post your initial response by Thursday, and all peer responses by Sunday.

Dropbox Assignment 4
Complete the Are We Ready for Cyberwarfare case study on pages 165-167.  Write at least a 1000-word document that answers the four case study questions on page 167.
Readings

Chapter 5 (Chapter 15, Sections 15.1 – 15.3) 

Discussion Question 11

What are some of the key business drivers and challenges in the global environment?

Post your initial response by Thursday, and all peer responses by Sunday.

Discussion Question 12

What strategies can a multinational enterprise utilize to succeed in the global market?

Post your initial response by Thursday, and all peer responses by Sunday.

Dropbox Assignment 5
Complete the Fonterra: Managing The World’s Milk Trade case study on pages 186-187.  Write at least a 1000-word document that answers the three case study questions on page 187.
Course Evaluation
Please evaluate the course. You will have an opportunity to evaluate the course near the end of the session. A link sent to your CougarMail will allow you to access the evaluation. Please note that these evaluations are provided so that I can improve the course, find out what students perceive to be its strengths and weaknesses, and in general assess the success of the course. Please do take the time to fill this out.
Readings

Chapter 5 (Chapter 15, Sections 15.4 – 15.5) 

Discussion Question 13

What are the principal ways that “connectivity” helps to make a information system truly global?

Post your initial response by Thursday, and all peer responses by Sunday.

Discussion Question 14

When developing for the global environment, should software be designed to fit the business requirements, or should business requirements be modified to fit existing software?  Why?

Post your initial response by Thursday, and all peer responses by Sunday.

Dropbox Assignment 6
Complete and submit the two Management Decision Problems on page 193.
Readings

Two articles in Outsource Magazine on current trends and issues in outsourcing:

  1. “What’s next for outsourcing?” by Ash Bisaria (29 August 2012) –

    http://outsourcemag.com/whats-next-for-outsourcing/

  2. “All sides are winners as IT outsourcing deals get shorter and less costly” by Nigel Chisnall (20 August 2012) –  http://outsourcemag.com/all-sides-are-winners-as-it-outsourcing-deals-get-shorter-and-less-costly/
Discussion Question 15

What are the advantages and disadvantages associated with outsourcing an organization’s IT function?

Post your initial response by Thursday, and all peer responses by Sunday.

Discussion Question 16

What are the different kinds of outsourcing currently in use in today’s global economy?

Post your initial response by Thursday, and all peer responses by Sunday.

Final Exam

The proctored Final must again be accessed through the Quizzes area.  Your proctor will be given the password.  The exam will consist of 50 multiple-choice questions covering Chapters 4 & 5 in the textbook and the two Outsource Magazine articles; and you will have 2 hours to complete this closed-book exam.

You may take the Final any time Monday thru Saturday, coordinated with your proctor. Please make sure you coordinate to complete the exam no later than 11:59 p.m. CDT on Saturday of Week 8.

  Course Policies

Student Conduct

All Columbia College students, whether enrolled in a land-based or online course, are responsible for behaving in a manner consistent with Columbia College's Student Conduct Code and Acceptable Use Policy. Students violating these policies will be referred to the office of Student Affairs and/or the office of Academic Affairs for possible disciplinary action. The Student Code of Conduct and the Computer Use Policy for students can be found in the Columbia College Student Handbook. The Handbook is available online; you can also obtain a copy by calling the Student Affairs office (Campus Life) at 573-875-7400. The teacher maintains the right to manage a positive learning environment, and all students must adhere to the conventions of online etiquette.

Plagiarism

Your grade will be based in large part on the originality of your ideas and your written presentation of these ideas. Presenting the words, ideas, or expression of another in any form as your own is plagiarism. Students who fail to properly give credit for information contained in their written work (papers, journals, exams, etc.) are violating the intellectual property rights of the original author. For proper citation of the original authors, you should reference the appropriate publication manual for your degree program or course (APA, MLA, etc.). Violations are taken seriously in higher education and may result in a failing grade on the assignment, a grade of "F" for the course, or dismissal from the College.

Collaboration conducted between students without prior permission from the instructor is considered plagiarism and will be treated as such. Spouses and roommates taking the same course should be particularly careful.

All required papers may be submitted for textual similarity review to Turnitin.com for the detection of plagiarism. All submitted papers may be included in the Turnitin.com reference database for the purpose of detecting plagiarism. This service is subject to the Terms and Conditions of Use posted on the Turnitin.com site.

Non-Discrimination

There will be no discrimination on the basis of sex, race, color, national origin, sexual orientation, religion, ideology, political affiliation, veteran status, age, physical handicap, or marital status.

Student Accessibility Resources

Students with documented disabilities who may need academic services for this course are required to register with the office of Student Accessibility Resources. Until the student has been cleared through this office, accommodations do not have to be granted. If you are a student who has a documented disability, it is important for you to read the entire syllabus as soon as possible. The structure or the content of the course may make an accommodation not feasible. Student Accessibility Resources is located in Student Affairs in AHSC 215 and can be reached by phone at (573) 875-7626 or email at sar@ccis.edu.

Online Participation

You are expected to read the assigned texts and participate in the discussions and other course activities each week. Assignments should be posted by the due dates stated on the grading schedule in your syllabus. If an emergency arises that prevents you from participating in class, please let your instructor know as soon as possible.

Attendance Policy

Attendance for a week will be counted as having submitted any assigned activity for which points are earned. Attendance for the week is based upon the date work is submitted. A class week is defined as the period of time between Monday and Sunday (except for week 8, when the work and the course will end on Saturday at midnight.) The course and system deadlines are based on the Central Time Zone.

Cougar Email

All students are provided a CougarMail account when they enroll in classes at Columbia College. You are responsible for monitoring email from that account for important messages from the College and from your instructor. You may forward your Cougar email account to another account; however, the College cannot be held responsible for breaches in security or service interruptions with other email providers.

Students should use email for private messages to the instructor and other students. The class discussions are for public messages so the class members can each see what others have to say about any given topic and respond.

Late Assignment Policy

An online class requires regular participation and a commitment to your instructor and your classmates to regularly engage in the reading, discussion and writing assignments. Although most of the online communication for this course is asynchronous, you must be able to commit to the schedule of work for the class for the next eight weeks. You must keep up with the schedule of reading and writing to successfully complete the class.

No late discussion posts will be accepted.

Late dropbox assignments will be accepted for reduced credit – a 30% deduction per week or any fraction thereof.

Course Evaluation

You will have an opportunity to evaluate the course near the end of the session. A link will be sent to your CougarMail that will allow you to access the evaluation. Be assured that the evaluations are anonymous and that your instructor will not be able to see them until after final grades are submitted.

Proctor Policy

Students taking courses that require proctored exams must submit their completed proctor request forms to their instructors by the end of the second week of the session. Proctors located at Columbia College campuses are automatically approved. The use of ProctorU services is also automatically approved. The instructor of each course will consider any other choice of proctor for approval or denial. Additional proctor choices the instructor will consider include: public librarians, high school or college instructors, high school or college counseling services, commanding officers, education service officers, and other proctoring services. Personal friends, family members, athletic coaches and direct supervisors are not acceptable.

  Additional Resources

Orientation for New Students

This course is offered online, using course management software provided by Desire2Learn and Columbia College. The course user guide provides details about taking an online course at Columbia College. You may also want to visit the course demonstration to view a sample course before this one opens.

Technical Support

If you have problems accessing the course or posting your assignments, contact your instructor, the Columbia College Helpdesk, or the D2L Helpdesk for assistance. Contact information is also available within the online course environment.

Online Tutoring

Smarthinking is a free online tutoring service available to all Columbia College students. Smarthinking provides real-time online tutoring and homework help for Math, English, and Writing. Smarthinking also provides access to live tutorials in writing and math, as well as a full range of study resources, including writing manuals, sample problems, and study skills manuals. You can access the service from wherever you have a connection to the Internet. I encourage you to take advantage of this free service provided by the college.

Access Smarthinking through CougarTrack under Students -> Academics -> Academic Resources.