Effective: Late Fall 8-Week, 2018/2019

PSYC 336: Industrial/Organizational Psychology

Back to Top

  Course Description

Examination of humans and work. Investigates both theoretical models and application of principles in relation to personnel, psychology, organizational psychology, and the work environment.

Prerequisite: PSYC 101

Proctored Exams: Final



  • Muchinsky, P. (2016). Psychology applied to work (11th). Hypergraphic Press, Inc.
    • [ISBN-978-0-9749345-0-1]

MBS Information

Textbooks for the course may be ordered from MBS Direct. You can order

For additional information about the bookstore, visit http://www.mbsbooks.com.

  Course Overview

This course focuses on the application or extension of psychological facts and principles to the problems of human beings operating within the context of business and industry. We will address the needs of today's global, diverse, and high technology workplace. This course is designed to produce students who can demonstrate the knowledge, skills, and attitudes necessary for applying Industrial/Organizational psychology techniques in today's business world. You will learn how to perform research tasks using the extraordinary resources of the World Wide Web. Finally, we will present topics to help you understand more about the overall process within organizations.

  Technology Requirements

Participation in this course will require the basic technology for all online classes at Columbia College:
  • A computer with reliable Internet access
  • A web browser
  • Acrobat Reader
  • Microsoft Office or another word processor such as Open Office

You can find more details about standard technical requirements for our courses on our site.

  Course Objectives

  • To present a view of the workplace as informed by psychological research and theory.
  • To illustrate how basic psychological principles are adapted and expanded for use in the specialized venue of the workplace.

  Measurable Learning Outcomes

  • Explain how the subfield of I/O psychology developed.
  • Identify the different personnel issues organizations must deal with (i.e.; job analysis, selection, evaluation, training), and be able to describe the critical concerns of each.
  • Identify issues relevant to current workers (i.e.; motivation, satisfaction, stress) and be able to describe ways organizations can create or remove these factors as is necessary.
  • Explain how organizations structure themselves as a whole and how those structures function as regards communication, inter- and intra-group dynamics, and the exercise of power and leadership.


Grading Scale

Grade Points Percent
A 900-1000 90-100%
B 800-899 80-89%
C 700-799 70-79%
D 600-699 60-69%
F 0-599 0-59%

Grade Weights

Assignment Category Points Percent
Weekly Discussions (8) 200 20%
Quizzes (8) 200 20%
Final Paper (1) 200 20%
Team Projects (2) 150 15%
Final Exam (1) 250 25%
Total 1000 100%

  Schedule of Due Dates

Week 1

Assignment Points Due
Week 1 Discussions 25 Saturday/Sunday
Quiz 1 25 Sunday

Week 2

Assignment Points Due
Week 2 Discussions 25 Saturday/Sunday
Quiz 2 25 Sunday
Proctor Information N/A

Week 3

Assignment Points Due
Week 3 Discussions 25 Saturday/Sunday
Quiz 3 25 Sunday

Week 4

Assignment Points Due
Week 4 Discussions 25 Saturday/Sunday
Team Project 75 Saturday
Quiz 4 25 Sunday

Week 5

Assignment Points Due
Week 5 Discussions 25 Saturday/Sunday
Quiz 5 25 Sunday

Week 6

Assignment Points Due
Week 6 Discussions 25 Saturday/Sunday
Quiz 6 25 Sunday

Week 7

Assignment Points Due
Week 7 Discussions 25 Saturday/Sunday
Quiz 7 25 Sunday
Team Project 75 Saturday

Week 8

Assignment Points Due
Final Paper 200 Wednesday
Week 8 Discussions 25 Saturday
Quiz 8 25
Final Exam 250
Total Points: 1000

  Assignment Overview


Discussion postings should be complete by Saturday of the assigned week, and responses to at least three classmates or teams in all areas (including the introduction) should be posted by 10:00 pm Sunday of the assigned week (except Week 8 when everything is due by Saturday).

Team Projects

During Week 3, each of you is assigned to a team of approximately 4 to 5 members. Each team is to work together on assigned projects via the discussion board, to submit team reports, and to provide feedback to at least 2 of the reports. Grades for the projects will be based on the quality of the report as well as your level of participation in the team process. See the grading rubric in the Content area of the course.

Final Paper

Prepare an essay of 1500 words describing your experience working on a team in this course. Use the theory from the text and any of the references related to this chapter. Feel free to search online for appropriate materials. Include in your essay mention of any team members who contributed more than their share. Identify any team members who appeared to be indulging in social loafing. Provide any ideas you have for methods to improve the team experience of this course. The essay is to be in APA format.


You will have a quiz each week over the readings. Each quiz will have 20 multiple-choice items. You will have 2 hours to complete each quiz.

Final Exam

The final exam will be composed of 50 multiple-choice items. It is a comprehensive exam, covering readings from the entire session. You will have two hours to complete it; you must take it in a proctored setting. See the information about locating a proctor below.

  Course Outline

Click on each week to view details about the activities scheduled for that week.

Chapters 1-2
Week 1 Discussions
Introduction: Introduce yourself in the "Introductions" topic of our class discussion. Please give us more than your name. Include your profession, hobbies, interest in industrial/organizational psychology, and any other information that can help us get to know you.

Discussion 1: The first chapter of your textbook introduces you to the field and history of I/O psychology. What does an I/O psychologist do? How might an I/O psychologist be used in the last job you held (or are working at right now)?

Discussion 2: What are the six major research methods in the field (discussed in your text)? What are the advantages and disadvantages of each?
Quiz 1
This is a multiple-choice quiz over Chapters 1-2. There will be 20 items on the quiz and you will have 2 hours to complete it.
Chapters 3-4
Week 2 Discussions
Discussion 3: Select a job title, then go to the O*NET web to look up the job title. Develop a list of knowledge, skills, and abilities (KSAs) needed to perform on the job (include 15-20 KSA statements). Select the ones you believe are most relevant for the job. Be clear and concise.

Discussion 4: Write a situational interview question (and rating scale) for the job of a college psychology instructor. Would you, as a job applicant, like to be asked these kinds of questions?
Quiz 2
This is a multiple-choice quiz over Chapters 3-4. There will be 20 items on the quiz and you will have 2 hours to complete it.
Proctor Information
Submit your proctor form to the appropriate Dropbox folder by the end of the week. Remember to “Save” the form before placing it in Dropbox. See the Content area for more information.
Chapters 5-6
Week 3 Discussions
Discussion 5: Imagine that you are the human resources director of a large organization. You are interested in assessing whether a certain selection procedure is leading to adverse impact among minorities.
a. To assess the adverse impact of the selection procedure, you need to know the selection ratio for minorities and non-minorities. What information would you need to calculate the selection ratio (i) for minorities (ii) for non-minorities?
b. Adverse impact is determined by the 4/5ths rule. Explain this rule, and how it is calculated.
c. Imagine that you have collected the following data for the selection procedure you are interested in. In 2004, 300 non-minorities and 40 minorities applied for a job with your organization. Using your selection procedure, 60 non-minorities and 6 minorities were selected. Based on this information, is there evidence of adverse impact? What are your calculations? What is your reasoning?
d. If adverse impact is found to exist, what should the employer do?

Discussion 6: Answer the following questions, based on this hypothetical situation.
"Walstart" has recently designed a training program for their employees on crime prevention. Employees will attend a two-hour workshop designed to train them to watch for shoplifters. They will also be taught procedures to be used when identifying a potential shoplifter. You are called in to help Walstart evaluate the effectiveness of their training program. You decide to evaluate the crime prevention program with all four of Kirkpatrick's levels of criteria. You are now sitting down to brainstorm how you can best go about doing this.
a. How and when will you assess reaction criteria? Write at least three questions you would use to assess this level of criteria.
b. How and when will you assess learning criteria? Give some examples of the type of questions you will use to assess this level of criteria.
c. How and when will you assess behavioral criteria?
d. How will you assess results criteria? What are some aspects of the training program that will have to be documented as expense? What are some aspects of the training to document that may result in economic gain?
Quiz 3
This is a multiple-choice quiz over Chapters 5-6. There will be 20 items on the quiz and you will have 2 hours to complete it.
Chapters 7-9
Week 4 Discussions
Discussion 7: Rate your job skills, using the form found in the course Content. Share your results with your team. Post your team average and discuss the team results. With your team, discuss the advantages and disadvantages of the performance appraisal process.
Team Project
Describe a new and unusual product for Widget World Incorporated. Your task is to come up with a new product idea that will make the company millions of dollars. As you know, WWI already makes a wide variety of unique products: the thermometer-turkey baster, the combo mechanical pencil and dinner fork (so you can eat while you work), glow-in-the-dark golf balls, and the ever popular paperclip-nose hair clippers. Your team has to think of a new unusual product that most likely would be sold for less than $15 and could be mass-produced for a large audience. As part of the report, include a discussion of group process. What are the advantages of completing a task as part of a team rather than individually?
Quiz 4
This is a multiple-choice quiz over Chapters 7 and 9. There will be 20 items on the quiz and you will have 2 hours to complete it.
Chapters 8 and 10
Week 5 Discussions
Discussion 8: What are advantages and disadvantages of downsizing, outsourcing, and offshoring? Give an example of a major corporation taking these actions.

Discussion 9: Read and respond to the scenario relating to "Frustrated, Fired Frank" scenario found in the course Content and answer the questions below.

1) If you were the HR director, would you have handled the Frank Lee situation differently? If so, how?
2) What should the company do to reduce the likelihood of this ever happening again?
3) What steps would you take to help the company recover from such a tragic incident?
Quiz 5
This is a multiple-choice quiz over Chapters 8 and 10. There will be 20 items on the quiz and you will have 2 hours to complete it.
Chapters 11 and 12
Week 6 Discussions
Discussion 10: Love on the Rocks Marc and Cleo are expecting their first child in about five months. They have decided that one of them should stay at home with the baby for at least the first year. After the baby is one year old, the child will be put in daycare. The trouble is, who should stay home. Both of them are on the fast track to the executive suite. Their salaries are comparable. They know whomever takes off a year will have no guarantee of a job when they want to return to work. One of them will sacrifice their career development. If they split the year (six months and six months each), both of them will sacrifice their careers.
If you were in Marc or Cleo's position, how would you decide? Please present arguments for both sides.

Discussion 11: How does motivation plays a role in your own life? Follow the directions in the Content section for The Performance-Motivation Relationship. Share your thoughts with the whole class to the extent that you are comfortable.
Quiz 6
This is a multiple-choice quiz over Chapters 11 and 12. There will be 20 items on the quiz and you will have 2 hours to complete it.
Course Evaluation
Please evaluate the course. You will have an opportunity to evaluate the course near the end of the session. A link sent to your CougarMail will allow you to access the evaluation. Please note that these evaluations are provided so that I can improve the course, find out what students perceive to be its strengths and weaknesses, and in general assess the success of the course. Please do take the time to fill this out.
Chapter 13
Week 7 Discussions
Discussion 12: Respond to the following questions about The Customer is Always Right scenario found in the course Content.

As a team discuss the following and post your team response in the discussion:

1) How should Jamie have handled the situation to avoid such a conflict? Keep in mind she did enforce the company's return policy.
2) Are there any implications for human resources in terms of orientation, training, termination, selection or other I/O psychology areas to reduce the probability of this ever happening again?
3) If you were the store manager, what would you do for damage control?
Quiz 7
This is a multiple-choice quiz over Chapter 13. There will be 20 items on the quiz and you will have 2 hours to complete it.
Team Project
Complete the Leadership and Learning exercise found in the course content and then develop a team report. This exercise is designed to help you understand the similarities and differences among the numerous theories on leadership by applying them to a situation common to the entire class. The common situation is the relationship between an instructor and the students. This does have some commonalties to the relationship between a leader and the followers.
Chapter 14
Final Paper
Prepare an essay of 1500 words describing your experience working on a team in this course. Use the theory from the text and any of the references related to this chapter. Feel free to search online for appropriate materials. Include in your essay mention of any team members who contributed more than their share and who might receive bonus marks. Identify any team members who appeared to be indulging in social loafing and who should lose some participation marks. Provide any ideas you have for methods to improve the team experience of this course.
The essay is to be in APA format. Post your paper in the Dropbox by 10:00 pm CT Saturday of Week 8.
Week 8 Discussions
Discussion 13: Grievance arbitration is a critical issue in union/management relations. You will be the arbitrator for two issues that are often specified in a union/management contract. Follow the instructions in the Clear Contract discussion and answer the following questions.

1. If you were the arbitrator, how would you resolve each issue? Why?
2. At first glance, both policies seem quite clear. From the situations described, however, you can see both issues need substantial revision. How would you revise them?
Quiz 8
This is a multiple-choice quiz over Chapter 14. There will be 20 items on the quiz and you will have 2 hours to complete it.
Final Exam
Complete the Final Proctored Examination. It is to be taken Tuesday through Saturday of the last week.

  Course Policies

Student Conduct

All Columbia College students, whether enrolled in a land-based or online course, are responsible for behaving in a manner consistent with Columbia College's Student Conduct Code and Acceptable Use Policy. Students violating these policies will be referred to the office of Student Affairs and/or the office of Academic Affairs for possible disciplinary action. The Student Code of Conduct and the Computer Use Policy for students can be found in the Columbia College Student Handbook. The Handbook is available online; you can also obtain a copy by calling the Student Affairs office (Campus Life) at 573-875-7400. The teacher maintains the right to manage a positive learning environment, and all students must adhere to the conventions of online etiquette.


Your grade will be based in large part on the originality of your ideas and your written presentation of these ideas. Presenting the words, ideas, or expression of another in any form as your own is plagiarism. Students who fail to properly give credit for information contained in their written work (papers, journals, exams, etc.) are violating the intellectual property rights of the original author. For proper citation of the original authors, you should reference the appropriate publication manual for your degree program or course (APA, MLA, etc.). Violations are taken seriously in higher education and may result in a failing grade on the assignment, a grade of "F" for the course, or dismissal from the College.

Collaboration conducted between students without prior permission from the instructor is considered plagiarism and will be treated as such. Spouses and roommates taking the same course should be particularly careful.

All required papers may be submitted for textual similarity review to Turnitin.com for the detection of plagiarism. All submitted papers may be included in the Turnitin.com reference database for the purpose of detecting plagiarism. This service is subject to the Terms and Conditions of Use posted on the Turnitin.com site.


There will be no discrimination on the basis of sex, race, color, national origin, sexual orientation, religion, ideology, political affiliation, veteran status, age, physical handicap, or marital status.

Student Accessibility Resources

Students with documented disabilities who may need academic services for this course are required to register with the office of Student Accessibility Resources. Until the student has been cleared through this office, accommodations do not have to be granted. If you are a student who has a documented disability, it is important for you to read the entire syllabus as soon as possible. The structure or the content of the course may make an accommodation not feasible. Student Accessibility Resources is located in Student Affairs in AHSC 215 and can be reached by phone at (573) 875-7626 or email at sar@ccis.edu.

Online Participation

You are expected to read the assigned texts and participate in the discussions and other course activities each week. Assignments should be posted by the due dates stated on the grading schedule in your syllabus. If an emergency arises that prevents you from participating in class, please let your instructor know as soon as possible.

Attendance Policy

Attendance for a week will be counted as having submitted any assigned activity for which points are earned. Attendance for the week is based upon the date work is submitted. A class week is defined as the period of time between Monday and Sunday (except for week 8, when the work and the course will end on Saturday at midnight.) The course and system deadlines are based on the Central Time Zone.

Cougar Email

All students are provided a CougarMail account when they enroll in classes at Columbia College. You are responsible for monitoring email from that account for important messages from the College and from your instructor. You may forward your Cougar email account to another account; however, the College cannot be held responsible for breaches in security or service interruptions with other email providers.

Students should use email for private messages to the instructor and other students. The class discussions are for public messages so the class members can each see what others have to say about any given topic and respond.

Late Assignment Policy

An online class requires regular participation and a commitment to your instructor and your classmates to regularly engage in the reading, discussion and writing assignments. Although most of the online communication for this course is asynchronous, you must be able to commit to the schedule of work for the class for the next eight weeks. You must keep up with the schedule of reading and writing to successfully complete the class.

No late discussion posts will be accepted.

Papers submitted late will result in the score being reduced by 10 points for each day the paper is late. Late homework assignments will not be accepted after midnight on the Tuesday following the due date; late project papers will not be accepted after midnight on the Wednesday following the due date. Non-submission of an assignment will result in a grade of “zero” for that task.

Exams will not be accepted if submitted late unless prior arrangements have been made. If authorization to turn in an exam after the deadline has been given, 10% of the total point amount will be deducted.

Course Evaluation

You will have an opportunity to evaluate the course near the end of the session. A link will be sent to your CougarMail that will allow you to access the evaluation. Be assured that the evaluations are anonymous and that your instructor will not be able to see them until after final grades are submitted.

Proctor Policy

Students taking courses that require proctored exams must submit their completed proctor request forms to their instructors by the end of the second week of the session. Proctors located at Columbia College campuses are automatically approved. The use of ProctorU services is also automatically approved. The instructor of each course will consider any other choice of proctor for approval or denial. Additional proctor choices the instructor will consider include: public librarians, high school or college instructors, high school or college counseling services, commanding officers, education service officers, and other proctoring services. Personal friends, family members, athletic coaches and direct supervisors are not acceptable.

  Additional Resources

Orientation for New Students

This course is offered online, using course management software provided by Desire2Learn and Columbia College. The course user guide provides details about taking an online course at Columbia College. You may also want to visit the course demonstration to view a sample course before this one opens.

Technical Support

If you have problems accessing the course or posting your assignments, contact your instructor, the Columbia College Helpdesk, or the D2L Helpdesk for assistance. Contact information is also available within the online course environment.

Online Tutoring

Smarthinking is a free online tutoring service available to all Columbia College students. Smarthinking provides real-time online tutoring and homework help for Math, English, and Writing. Smarthinking also provides access to live tutorials in writing and math, as well as a full range of study resources, including writing manuals, sample problems, and study skills manuals. You can access the service from wherever you have a connection to the Internet. I encourage you to take advantage of this free service provided by the college.

Access Smarthinking through CougarTrack under Students -> Academics -> Academic Resources.