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Online classes

Effective: Late Fall 8-Week, 2018/2019

MSCJ 579: Law Enforcement And The Community

Course Description

This course examines the nature of law enforcement organizations as components of the political and social networks that comprise communities. Topics such as the intersection of law enforcement, mental health, juvenile justice and educational systems are examined. The public impact of law enforcement operations and the role of the media and special interest groups are examined in detail.

Prerequisite: Graduate standing

Proctored Exams: None



Syllabus Contents

Textbooks

Required

  • Peak, K. J., & R. W. Glensor. (2012). Community Policing and Problem Solving: Strategies and Practices (6th ed.). Upper Saddle River, NJ: Prentice Hall, Inc.
    • [ISBN-978-0-13-512086-6]

MBS Information

Textbooks for the course may be ordered from MBS Direct. You can order

For additional information about the bookstore, visit http://www.mbsbooks.com.


Course Overview

Welcome to Law Enforcement and the Community (MSCJ 579)! Material in this course is presented from a legal, managerial and public service perspective so that the student will develop an understanding of the derivation and mechanical operation of managing a law enforcement organization and sworn and non-sworn personnel. It is taught from the perspective of how the law enforcement administrator can effectively and efficiently solve problems relating to maintaining public order and citizen safety.  Included in this course are issues involving the evolution of policing; partnerships between law enforcement and the community; problem oriented policing; the creation of safe communities; technologies and the analysis of information; assessing policing initiatives; law enforcement in a diverse society; law enforcement on the “beat” and related issues and problems, and foreign values versus American approaches.

Each week we'll focus on a different aspect of law enforcement-community relations with virtual tours, videos, podcasts, class discussion, and other activities that will help us understand the issues, and problems encountered in law enforcement administration.

Each week we will focus on different situations, issues, court cases, and problems encountered in law enforcement. Through our Discussion Assignments, Quizzes, and Dropbox Assignments we will examine law enforcement issues, procedures and court decisions that have impacted law enforcement. These are reinforced and expanded in our readings in our text, Community Policing and Problem Solving: Strategies and Practices.



Technology Requirements

Participation in this course will require the basic technology for all online classes at Columbia College:
  • A computer with reliable Internet access
  • A web browser
  • Acrobat Reader
  • Microsoft Office or another word processor such as Open Office

You can find more details about standard technical requirements for our courses on our site.


Course Objectives

  • To critically analyze how the roles of law enforcement and the community interact.
  • To understand the public order needs of the community.
  • To understand the societal restrictions and limitations of the law enforcement organization.
  • To predict social and community problems that impact the role of law enforcement.

Measurable Learning Outcomes

  • Distinguish between the needs of the community and the responsibilities of law enforcement.
  • Identify solutions for resolving community concerns about the police.
  • Demonstrate a practical and working knowledge of police practices as they relate to community service.
  • Predict, explain, and support likely future developments in community-oriented policing.
  • Master at least one trend or issue and become sufficiently knowledgeable about community needs and public safety.

Grading

Grading Scale
Grade Points Percent
A 405-450 90-100%
B 360-404 80-89%
C 315-359 70-79%
F 0-314 0-69%
Grade Weights
Assignment Category Points Percent
Discussions 120 27%
Quizzes (6) 120 27%
Dropbox Assignments (2) 40 9%
Midterm Exam 60 13%
Research Paper 50 11%
Final Exam 60 13%
Total 450 100%


Schedule of Due Dates

Week 1
Assignment Points Due
Plagiarism Tutorial and Quiz -- Monday
Media Assignment -- Wednesday
Discussion 1a 7.5
Discussion 1b 7.5
Quiz 1 20 Sunday
Week 2
Assignment Points Due
Media Assignment -- Wednesday
Discussion 2 15
Quiz 2 20 Sunday
Dropbox Assignment 1 20
Week 3
Assignment Points Due
Discussion 2 15 Wednesday
Quiz 3 20 Sunday
Week 4
Assignment Points Due
Media Assignment -- Wednesday
Discussion 4 15
Midterm Exam 60 Sunday
Week 5
Assignment Points Due
Media Assignment -- Wednesday
Discussion 5 15
Quiz 4 20 Sunday
Dropbox Assignment 2 20
Week 6
Assignment Points Due
Media Assignment -- Wednesday
Discussion 6 15
Quiz 5 20 Sunday
Week 7
Assignment Points Due
Media Assignment -- Wednesday
Research Paper Due 50
Discussion 7 15
Quiz 6 20 Sunday
Week 8
Assignment Points Due
Media Assignment -- Wednesday
Discussion 8 15
Final Exam 60 Saturday
Total Points 450

Assignment Overview

General Caveat

You are strongly encouraged to complete the Tutorial and Quiz about Plagiarism before you view the Weekly Content of the course in Desire2Learn. You will find the Tutorial at the top of the Content area of our D2L course.


Reading Assignments

Complete your weekly reading assignments before engaging in Discussion, Dropbox assignments, or quizzes. The textbook takes the place of classroom lecture. To receive a good grade, I must see evidence that you have read and understand the material. A brief summary of a topic tells me very little and is a strong indicator that the material was skimmed and not read in detail. The more detail - the higher the grade.


Media Assignments

There will be several Media Assignments consisting of a video, podcast or other media. You are expected to review this media and integrate and synthesize its content into the week’s readings and assignments.


Discussions

Each week you will be assigned a topic to discuss in the Discussions area. Discussion topics may or may not be rooted in the textbook. Discussions are worth 15 points. You are expected to thoroughly research the assigned topic before posting your Discussion comments, and you must include a minimum of two references with your posting. You are also expected to respond to at least two other students’ postings for each topic. Your posts should be submitted in paragraph form (rules of grammar and writing do apply) by midnight Central Time Wednesday of each week. Posts after that time are not permitted, but you can and should still read postings up through midnight Sunday.

Read what others have posted. You must read comments made by others in the class to get full credit for that discussion. While you will be restricted from posting comments to the discussion after each midnight Wednesday deadline, you can (and must) read the “vast majority” of what others have posted. Discussion posts will be available to read all week long until Sunday each week. This is part of the learning process.


Quizzes

There will be 6 quizzes during the course of the eight week session. Each quiz consists of 20 questions and is worth a total of 20 points. There are 10 multiple-choice questions and 10 matching questions. There is a 15-minute time limit and once the quiz is started, it cannot be stopped. Should the quiz be exited, the quiz cannot be retaken and points will be lost for each unanswered question. Because of this, students are encouraged to click “save” after responding to each question. Quizzes must be taken within the week the quiz is assigned. Quizzes close on Sunday and will be unavailable thereafter. If it is not taken by the deadline it cannot be made up. Quizzes cannot extend beyond the 15-minute time limit. They can be accessed in the Quizzes area of the course.


Midterm and Final Exams

There will be both a Midterm and Final exam. The Midterm exam consists of 60 multiple-choice questions and will be available during Week 4 (worth 60 points). The Midterm exam covers chapters 1-7. The Final exam consists of 60 multiple-choice questions and will be available during Week 8 (also worth 60 points). The Final exam covers chapters 8-15 and all assigned readings. The Final exam must be taken during Week 8. Students have 50 minutes to successfully complete each exam. The exams can be accessed through the Quizzes area of the course.


Dropbox Assignments

On two occasions during the session, you will be expected to complete a two-page (minimum), double-spaced essay on an assigned research topic. Dropbox assignments are worth 20 points each. At least two research references must be included and they should be in APA format. Research sources must also be properly cited in the body of your essay and the citations must match the listed references and vice versa. For information on APA formatting, visit the Columbia College Writing: http://web.ccis.edu/Offices/AcademicResources/WritingCenter/EssayWritingAssistance/APADocumentation.aspx

Each Dropbox assignment must be posted to the appropriate folder in the Dropbox area of the course by midnight Sunday of the assigned week. Late submissions are not accepted so plan ahead. Be sure to submit a title page, reference page and a minimum of full two pages of meaningful discussion. Papers must be prepared in MS Word. Meeting the two-page minimum is insufficient if the topic is not properly addressed. These papers are not thought papers so do not write in first person. Dropbox assignments not properly submitted (uploaded) will not be accepted.

Paragraphs: Students are required to answer assignments in paragraph form. A paragraph is a distinct division of written matter, a single idea, containing one or more sentences with the first line indented. Three points are deducted when paragraph form is not used.

Use your knowledge gained from the assigned reading to create very specific, detailed responses. Examples: It is insufficient to only list names of different types of search warrants without explaining requirements for each search warrant. Another example would be listing names of different strategies used to combat illegal drugs without explaining each strategy.

Some may say that I expect you to “regurgitate” what is in the textbook but this is not the case. Rather, information in the textbook is the basis for the course and the material you will need to know upon completion of this course.

Research paper: During Week 7 you will submit a Research Paper. It is worth 50 points and must be prepared in MS Word, double-spaced and be properly cited and referenced in APA format. The paper must include a title page, reference page and a minimum of 15 pages of meaningful discussion. Students are not to write in first person. The paper must include a minimum of 10 references (with citations) and four of those must be from peer-reviewed academic journals. APA formatting is compulsory for this course.

Also note, any papers for which there is evidence that they have been “recycled” will not be accepted. Recycled means previously written for and submitted in this class or any other class by the student or anyone else.


Notes

Note on Research References: Research references may come from the World Wide Web, library, other textbooks, individuals currently employed or retired from the criminal justice system, and other valid resources. All research references must be listed with each assignment and presented in APA format. Research references must identify the specific web site from which information was obtained. Listing a generic web site is not acceptable such as www.google.com, www.wikipedia.com etc. Five points are deducted when research references are not appropriately listed. Research is required for every Discussion and Dropbox assignment after the first week of class, and a minimum of two references are required for each.

Note on Writing Assignments: All writing assignments must be prepared in MS Word and be properly submitted through the Dropbox utility. No emailed papers will be accepted. Furthermore, “Turnitin” will evaluate all papers for originality. Should the instructor deem the “Originality Index” too high, the paper may not be accepted. Therefore, you must turn in original work and any material taken from outside sources must be properly cited.



Course Outline

Click on each week to view details about the activities scheduled for that week.

Week 1: Getting Started, Getting Acquainted, Police Administration: A Perspective
Plagiarism Tutorial and Quiz

Before you view the Weekly Content of the course in Desire2Learn, you are strongly encouraged to complete the Tutorial and Quiz about Plagiarism. You will find the Plagiarism Tutorial at the top of the Content area of our D2L course.

Readings
  • Chapter 1

  • Website/Article: Read the FBI's website article titled Perspective: Peel’s Legacy. The link to the article can be found in the Content area of the course under Week 1.

  • URL: http://www.fbi.gov/stats-services/publications/law-enforcement-bulletin/december-2011/perspective

Key Terms

Community oriented policing and problem solving (COPPS); Homeland Security; Language of policing; Peel’s principles; Police-community relations; Predictive policing; Research findings

Class Activity

During this first week, become familiar with how D2L (Desire2Learn) works, make yourself a copy of the syllabus, review assignments and assignment schedules. This is not a graded assignment.

Media Assignment

Podcast: “Small Town’s Police Blotter is a Riot.” This podcast is one of National Public Radio’s “Weekend Edition.” It can be found in the Content area under Week 1.

URL: http://www.npr.org/player/v2/mediaPlayer.html?action=1&t=1&islist=false&id=150148340&m=150183891

Discussion 1a

Introduce yourself in the "Introductions" topic found in the Discussions area, our "virtual classroom." Please give us more than your name. Include your profession, hobbies, interest in criminal justice, and any other information that can help us get to know you. Read the posted Welcome Letter and notify me via this topic. (Please post your original answers and responses to two of your classmates’ original answers by midnight Wednesday; read all postings by midnight Sunday.)

Discussion 1b

Why is a close working relationship between law enforcement and the community important? (Please post your original answers and responses to two of your classmates’ original answers by midnight Wednesday; read all postings by midnight Sunday.)

Quiz 1

The quiz consists of 20 questions over Chapter 1. This assignment is due by midnight Sunday.

Week 2: Police Strategies & Challenges
Readings
  • Chapters 2 & 3

Key Terms

Communitarianism; Community corrections; Community court; Community engagement; Demographics; Restorative justice; Sense of community; Analysis; Assessment; Problem Analysis Triangle; Problem solving; Scanning.

Media Assignment

Podcast: Listen to the podcast, “Crime goes up in budget-strained Harrisburg, Pennsylvania.” One neighborhood may hire its own police force to deal with crime control. This broadcast can be found in the Content area under Week 2.

URL: http://www.npr.org/player/v2/mediaPlayer.html?action=1&t=1&islist=false&id=149443415&m=149443396

Discussion 2

Discuss the various ways community policing differs from “traditional” policing. Do some of the “Old School” (pre-community policing) policing tactics still work? Please post your original answers and responses to two of your classmates’ original answers by midnight Wednesday; read all postings by midnight Sunday. Include information from your text and the website.

Quiz 2

The quiz consists of 20 questions over Chapters 2 & 3. This assignment is due by midnight Sunday.

Dropbox Assignment 1

After listening to the podcast, discuss the impact of video cameras/video on cell phones and how this technology impacts the efficiency and effectiveness of a law enforcement organization. This assignment is due by midnight Sunday.

Research Paper Assignment

The Research Paper will be assigned during Week 2 and is due by the end of Week 7. Full assignment details will be posted in the Content area of the course.

Week 3: Planning & Budgeting
Readings
  • Chapters 4 & 5

Key Terms

Crime displacement; Designing-out crime; Publicity campaign; Situational crime prevention; CompStat; Computer-aided dispatch; Crime analysis; Crime mapping; Information technology; Mobile computing; Predictive policing.

Discussion 2

Describe and discuss how social networking sites are assisting with community partnership endeavors. Please post your original answers and responses to two of your classmates’ original answers by midnight Wednesday; read all postings by midnight Sunday.  Include information from your text and your research.

Quiz 3

The quiz consists of 20 questions over Chapters 4 & 5. This assignment is due by midnight Sunday.

Week 4: Organizational Design, Performance & Evaluation
Readings
  • Chapters 6 & 7

  • Website/Article: Go to the FBI’s web page and read the article titled: Analyzing Organizational Performance from the Bottom Up. The link to the article can be found in the Content area of the course under Week 4.

  • URL: http://www.fbi.gov/stats-services/publications/law-enforcement-bulletin/december-2011/analyzing-organizational-performance

Key Terms

“Bombshell technique”; Change agent; Generational divide; Level-5 leader; Middle manager; Service orientation; Time management; Decentralized services; Environmental scanning; Force field analysis; Needs assessment; Strategic planning.

Media Assignment

Video: This video is a seven segment series for small town and rural police departments to implement and promote community oriented policing in the United States.

http://www.youtube.com/watch?v=SEtivnTeEMQ&feature=related

Discussion 4

Discuss how chief executives, middle managers and first-line supervisors can become change agents. Please post your original answers and responses to two of your classmates’ original answers by midnight Wednesday; read all postings by midnight Sunday. Include information from your text, the article assigned, and the podcast.

Midterm Exam

The Midterm consists of 60 multiple choice questions over Chapters 1-7. You have 60 minutes to complete the exam. This exam must be completed by midnight Sunday.

Week 5: Hiring & Communication
Readings
  • Chapters 8 & 9

  • Website/Article: Read the article titled: Recruiting with Emotion and Market Positioning. The link to the article can be found in the Content area under Week 5.

  • URL: http://www.fbi.gov/stats-services/publications/law-enforcement-bulletin/july-2010/recruiting-with-emotion-and-market-positioning

Key Terms

Assessment; Data analysis; Empirical study; Impact evaluation; Research methodology; Statistical technique; Andragogy; Field Training Officer; In-service training; Needs assessment; Roll call training.

Media Assignment

Video: Watch the video on Community Policing. Can community policing in inner-cities such as Detroit work in spite of the anti-snitching culture and broken ties between residents and law enforcement? This video can be found in the Content area under Week 5.
URL: http://www.youtube.com/watch?v=ZiR8wszobys

Discussion 5

Watch the video on Community Policing. Can community policing in inner-cities such as Detroit work in spite of the anti-snitching culture and broken ties between residents and law enforcement? This video can be found in the Content area under Week 5.
URL: http://www.youtube.com/watch?v=ZiR8wszobys. Please post your original answers and responses to two of your classmates’ original answers by midnight Wednesday; read all postings by midnight Sunday. Use information from the text, the article assigned, and the video.

Quiz 4

The quiz consists of 20 questions over Chapters 8 & 9. This assignment is due by midnight Sunday.

Dropbox Assignment 2

Read your assigned chapters. Describe and discuss the kinds of knowledge, skills and abilities that a law enforcement officer engaged in COPPS must possess, as well as the criteria for assessing an officer’s problem solving performance. Due by midnight Sunday.

Week 6: Development of Human Resources & Supervision
Readings
  • Chapters 10 & 11

  • Website/Article: Read the article titled: The Two Roles of Supervision. The link to the article can be found in the Content area under Week 6.

  • URL: http://www.fbi.gov/
    stats-services/publications/law-enforcement-bulletin/march_2011/two_roles_supervision

Key Terms

Contagious shootings; Cultural clues; Diversity; Police-minority relations; Racial profiling; Cyberbullying; Intervention; Open-air drug market; Suppression.

Media Assignment

Podcast: Listen to the podcast, “As Gangs Move to New York Suburbs so does Crime.” Drug traffickers with ties with the Bloods, Latin Kings and other gangs have put down suburban roots. This podcast can be found in the Content area under Week 6.

URL: http://www.npr.org/player/v2/mediaPlayer.html?action=1&t=1&islist=false&id=148160372&m=148574550

Video: Watch the video of an actual police deployment briefing from the City of Evanston, Illinois. This video can be found in the Content area under Week 6.

Discussion 6

Discuss what works and does not work with regard to street-level drug enforcement, particularly as it concerns “crackdowns” community partnerships and problem-oriented policing. Please post your original answers and responses to two of your classmates’ original answers by midnight Wednesday; read all postings by midnight Sunday. Use information from the text, the article assigned, and the video.

Quiz 5

The quiz consists of 20 questions over Chapters 10 & 11. This assignment is due by midnight Sunday.

Course Evaluation
Please evaluate the course. You will have an opportunity to evaluate the course near the end of the session. A link sent to your CougarMail will allow you to access the evaluation. Please note that these evaluations are provided so that I can improve the course, find out what students perceive to be its strengths and weaknesses, and in general assess the success of the course. Please do take the time to fill this out.
Week 7: Human Relations & Legal Aspects
Readings
  • Chapters 12 & 13

Key Terms

Domestic violence; Identify theft; Mental illness; Neighborhood disorder; Drug abatement response; Geographic Information System; Neighborhood Watch.

Media Assignment

Podcast: Listen to the podcast “Terrorists Struggle to Gain Recruits on the Web.” Honest statements made on Facebook and Twitter turn out to be a boon to law enforcement. This broadcast can be found in the Content area under Week 7.

URL: http://www.npr.org/player/v2/mediaPlayer.html?action=1&t=1&islist=false&id=144342062&m=144450480

Video: Watch the assigned video. This video can be found in the Content area under Week 7.

Research Paper Due

Research Paper due Wednesday by 11:59 p.m. Please submit to appropriate folder in the Dropbox area of the course (12-page minimum).

Discussion 7

Discuss how the Internet has contributed to criminality and how social networking sites play a role in those crimes. Please post your original answers and responses to two of your classmates’ original answers by midnight Wednesday; read all postings by midnight Sunday. Use information from the text and the video.

Quiz 6

The quiz consists of 20 questions over Chapters 12 & 13. This assignment is due by midnight Sunday.

Week 8: Facilities Management & the Future of Police Administration
Readings
  • Chapters 14 & 15

Key Terms

Comparative approach; First Nations; Nick Tilly Award; Royal Canadian Mounted Police; Futures orientation; Intelligence-led policing; Language of policing; Predictive policing.

Media Assignment

Video: Watch to the video, “Susan E. Rahr, King County WA Sheriff’s Office.” Sheriff Rahr has spent 31 years with the King County Sheriff's Department, rising through the ranks to become the first woman Sheriff in King County's history. Elected Sheriff in 2005, she was awarded Elected Official of the Year by the Municipal League in 2010 and has become a national leader on procedural justice. Listen her statements about policing in the future from an administrator’s viewpoint. This video can be found in the Content area under Week 8.

URL: http://www.youtube.com/watch?v=jQyNtyA34Bo

Discussion 8

Discuss what challenges face law enforcement in the future in order to fully embrace COPPS. Please post your original answers and responses to two of your classmates’ original answers by midnight Wednesday; read all postings by midnight Saturday. Use information from the text and the article assigned.

Final Exam

The Final consists of 60 multiple-choice questions over Chapters 8-15. You have 60 minutes to complete the exam. This exam must be completed by midnight Saturday.



Course Policies

Student Conduct

All Columbia College students, whether enrolled in a land-based or online course, are responsible for behaving in a manner consistent with Columbia College's Student Conduct Code and Acceptable Use Policy. Students violating these policies will be referred to the office of Student Affairs and/or the office of Academic Affairs for possible disciplinary action. The Student Code of Conduct and the Computer Use Policy for students can be found in the Columbia College Student Handbook. The Handbook is available online; you can also obtain a copy by calling the Student Affairs office (Campus Life) at 573-875-7400. The teacher maintains the right to manage a positive learning environment, and all students must adhere to the conventions of online etiquette.

Plagiarism

Your grade will be based in large part on the originality of your ideas and your written presentation of these ideas. Presenting the words, ideas, or expression of another in any form as your own is plagiarism. Students who fail to properly give credit for information contained in their written work (papers, journals, exams, etc.) are violating the intellectual property rights of the original author. For proper citation of the original authors, you should reference the appropriate publication manual for your degree program or course (APA, MLA, etc.). Violations are taken seriously in higher education and may result in a failing grade on the assignment, a grade of "F" for the course, or dismissal from the College.

Collaboration conducted between students without prior permission from the instructor is considered plagiarism and will be treated as such. Spouses and roommates taking the same course should be particularly careful.

All required papers may be submitted for textual similarity review to Turnitin.com for the detection of plagiarism. All submitted papers may be included in the Turnitin.com reference database for the purpose of detecting plagiarism. This service is subject to the Terms and Conditions of Use posted on the Turnitin.com site.

Non-Discrimination

There will be no discrimination on the basis of sex, race, color, national origin, sexual orientation, religion, ideology, political affiliation, veteran status, age, physical handicap, or marital status.

Student Accessibility Resources

Students with documented disabilities who may need academic services for this course are required to register with the office of Student Accessibility Resources. Until the student has been cleared through this office, accommodations do not have to be granted. If you are a student who has a documented disability, it is important for you to read the entire syllabus as soon as possible. The structure or the content of the course may make an accommodation not feasible. Student Accessibility Resources is located in Student Affairs in AHSC 215 and can be reached by phone at (573) 875-7626 or email at sar@ccis.edu.

Online Participation

You are expected to read the assigned texts and participate in the discussions and other course activities each week. Assignments should be posted by the due dates stated on the grading schedule in your syllabus. If an emergency arises that prevents you from participating in class, please let your instructor know as soon as possible.

Attendance Policy

Attendance for a week will be counted as having submitted any assigned activity for which points are earned. Attendance for the week is based upon the date work is submitted. A class week is defined as the period of time between Monday and Sunday (except for week 8, when the work and the course will end on Saturday at midnight.) The course and system deadlines are based on the Central Time Zone.

Cougar Email

All students are provided a CougarMail account when they enroll in classes at Columbia College. You are responsible for monitoring email from that account for important messages from the College and from your instructor. You may forward your Cougar email account to another account; however, the College cannot be held responsible for breaches in security or service interruptions with other email providers.

Students should use email for private messages to the instructor and other students. The class discussions are for public messages so the class members can each see what others have to say about any given topic and respond.

Late Assignment Policy

An online class requires regular participation and a commitment to your instructor and your classmates to regularly engage in the reading, discussion and writing assignments. Although most of the online communication for this course is asynchronous, you must be able to commit to the schedule of work for the class for the next eight weeks. You must keep up with the schedule of reading and writing to successfully complete the class.

No late discussion posts will be accepted.

No late assignments will be accepted! You cannot post in Discussions after the midnight Wednesday deadline. You can and should continue to read them, however. Quizzes and Dropbox assignments must be submitted by the Sunday midnight deadline. You can (and are encouraged to) submit them any time during the week, but they will not be accepted after the deadline.

Course Evaluation

You will have an opportunity to evaluate the course near the end of the session. A link will be sent to your CougarMail that will allow you to access the evaluation. Be assured that the evaluations are anonymous and that your instructor will not be able to see them until after final grades are submitted.


Additional Resources

Orientation for New Students

This course is offered online, using course management software provided by Desire2Learn and Columbia College. The course user guide provides details about taking an online course at Columbia College. You may also want to visit the course demonstration to view a sample course before this one opens.

Technical Support

If you have problems accessing the course or posting your assignments, contact your instructor, the Columbia College Helpdesk, or the D2L Helpdesk for assistance. Contact information is also available within the online course environment.

Online Tutoring

Smarthinking is a free online tutoring service available to all Columbia College students. Smarthinking provides real-time online tutoring and homework help for Math, English, and Writing. Smarthinking also provides access to live tutorials in writing and math, as well as a full range of study resources, including writing manuals, sample problems, and study skills manuals. You can access the service from wherever you have a connection to the Internet. I encourage you to take advantage of this free service provided by the college.

Access Smarthinking through CougarTrack under Students -> Academics -> Academic Resources.


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