Effective: Late Fall 8-Week, 2018/2019

MGMT 339: Cross-Cultural Management

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  Course Description

Emphasis on interpersonal skills needed to manage across national borders and show how cultural factors influence behavior in the workplace and the negotiation process. Course meets Multicultural graduation requirement.

Prerequisite: MGMT 330

Proctored Exams: None


As part of TruitionSM, students will receive their course materials automatically as described below.


  •  Carr-Ruffino, N. Managing diversity: People skills for a multicultural workplace. 10th ed, Boston, MA: Pearson, 2015.  Physical Book

Bookstore Information

Visit https://www.ccis.edu/bookstore.aspx for details.

eText Information

If a course uses an eText, (see Textbook information above) the book will be available directly in Desire2Learn (D2L) and through the VitalSource eText reader the Friday before the session begins, if registered for courses prior to that date.  Students will have a VitalSource account created for them using their CougarMail email address. Upon first login to VitalSource, students may need to verify their account and update their VitalSource password.  More information about how to use the VitalSource platform, including offline access to eTexts, can be found in D2L.  Students that would like to order an optional print-on-demand copy of eligible eTexts can do so through the VitalSource bookshelf at an additional cost.  Once orders are placed, it can take approximately five to seven business days for students to receive their print-on-demand books.

Physical Course Materials Information

Students enrolled in courses that require physical materials will receive these materials automatically at the address on file with Columbia College.  Delivery date of physical materials is dependent on registration date and shipping location.  Please refer to confirmation emails sent from Ed Map for more details on shipping status.

Returns: Students who drop a course with physical course materials will be responsible for returning those items to Ed Map within 30 days of receipt of the order.  More specific information on how to do so will be included in the package received from Ed Map.  See here for Ed Map's return policy. Failure to return physical items from a dropped course will result in a charge to the student account for all unreturned items.

Note: Students who opt-out of having their books provided as part of TruitionSM are responsible for purchasing their own course materials.

  Course Overview

The course focuses on managing a diverse workplace. Foundation material examines historical, legal, and ethical perspectives. Then students will explore their individual backgrounds and other cultural backgrounds to gain understanding in differences and similarities between cultures. Application of knowledge from the course will allow students to use insights gained to manage diversity in the workplace and create inclusive organizational cultures. Focus areas include: components of all cultures, organizational culture, and gender influences within cultures.

  Technology Requirements

Participation in this course will require the basic technology for all online classes at Columbia College:
  • A computer with reliable Internet access
  • A web browser
  • Acrobat Reader
  • Microsoft Office or another word processor such as Open Office

You can find more details about standard technical requirements for our courses on our site.

  Course Objectives

  • To explain the influence of a culture in the workplace.
  • To describe formal structures of organization in a cultural context.
  • To explain the applications of specific cultures to the management process.
  • To describe the managerial process, tasks and issues that arises from cultural differences.

  Measurable Learning Outcomes

  • Describe the diverse workplace.
  • Conduct a demographic and values profile.
  • Differentiate among the myths and realities of cultural diversity.
  • Compare and contrast the multicultural aspects of the modern workforce.
  • Describe the major characteristics of the cultures within the workforce.
  • Describe the characteristics of an inclusive corporate culture.
  • Describe how prejudice and bias affect people.
  • Explain the impact of culture.
  • Describe the process of stereotyping.
  • Explain how to work with people from other cultures.


Grading Scale

Grade Points Percent
A 675-750 90-100%
B 600-674 80-89%
C 525-599 70-79%
D 450-524 60-69%
F 0-449 0-59%

Grade Weights

Assignment Category Points Percent
Discussions 150 20%
Assignments 175 23%
Research Paper 125 17%
Exams 300 40%
Total 750 100%

  Schedule of Due Dates

Week 1

Assignment Points Due
Discussion 1.1 10 Wednesday
Discussion 1.2 10 Sunday
Discussion Academic Honesty --
Assignment 1 25

Week 2

Assignment Points Due
Discussion 2.1 10 Wednesday
Research Paper Title and Outline 25
Discussion 2.2 10 Sunday
Assignment 2 25

Week 3

Assignment Points Due
Discussion 3.1 10 Wednesday
Discussion 3.2 10 Sunday
Assignment 3 25
Exam 1 100

Week 4

Assignment Points Due
Discussion 4.1 10 Wednesday
Discussion 4.2 10 Sunday
Assignment 4 25

Week 5

Assignment Points Due
Discussion 5.1 10 Wednesday
Discussion 5.2 10 Sunday
Assignment 5 25

Week 6

Assignment Points Due
Discussion 6.1 10 Wednesday
Discussion 6.2 10 Sunday
Assignment 6 25
Exam 2 100

Week 7

Assignment Points Due
Discussion 7.1 10 Wednesday
Research Paper 100
Discussion 7.2 10 Sunday
Assignment 7 25

Week 8

Assignment Points Due
Discussion 8.1 10 Wednesday
Exam 3 100 Saturday
Total Points: 750

  Assignment Overview


In the weekly discussions you will explore a number of different topics related to cross-cultural management. I expect you to respond to each discussion topic with an in-depth answer, as well as respond to two other learners, and read all of the other posts prior to the deadline posted in each discussion topic to receive full credit. Each week, your initial and response posts for the first discussion topic are due by Wednesday at 11:59 pm CT, and the second discussion topic initial and response posts are due by Sunday at 11:59 pm CT. Late posts will not be accepted.

In most of the discussions you must post your own post before you are given access to read and reply to other messages. This encourages original thought without influence from other existing messages. You will be able to see the number of unread messages in the updates widget and on the main discussion page, but when you access the topic the following message appears: You must compose a message before you can view or reply to other messages in this topic. Any posts opened and not completed (to get around the system) will receive an automatic deduction for that discussions grade.  If you do have a system error contact me ASAP.  Additionally, some threads do not use this feature as it is helpful for you to view other’s posts. 


You will have a total of seven (7) writing assignments. These assignments will cover a range of topics, including a number of case studies, aimed at increasing your self-awareness of issues related to cross-cultural management.

Files must be created using Microsoft Office, Word, PowerPoint, Excel. Make sure to include your name in every file and use a 12-point font, times new roman, and double space the document. All assignments will be due by Sunday at 11:59 pm CT of the week they are assigned. Late drop box assignments are accepted for one week after the due date. They are worth up to half of the original credit. After one week you cannot earn credit on late assignments.

Research Paper

You research paper is an in-depth assessment on a topic related to cross-cultural management written from a management perspective. Your paper will be 5-10 pages using APA style.  A list of possible research topics is provided in the course if you cannot come up with one on your own.

Please review the Research Paper Topic Ideas, available in the Content area if you cannot come up with a topic on your own. Additional information is available in the Content area that you should review regarding the research paper. There is also a discussion topic for any questions you may have regarding your research paper.  I will not accept Wikipedia as a reference source.

Research Paper Title and Outline

Review the list of possible research topics provided in the Content area of the course, along with the research paper requirements and information on creating an outline. Submit the title of your research paper along with an outline of the paper. You must also include three of the five required references in an APA formatted references list. Due to the appropriate Dropbox folder by Wednesday of Week 2 at 11:59 pm CT.

Research Paper

Your 5-10 page paper must be written from a management perspective. A recommendations section is required: those recommendations should indicate what management should do based on your research. Recommendations should be solid, realistic and actionable. Must be written following APA format, including in-text citations and references. Must include at least five references. Format for paper and other expectations are available in the Content area of the course. Due to the appropriate Dropbox folder by Wednesday of Week 7 at 11:59 pm CT.


You will have three exams over the readings. Exams will be given in Weeks 3, 6, and 8.  You'll have 75 minutes to answer 50  questions.  

  Course Outline

Click on each week to view details about the activities scheduled for that week.


Chapter 1 & 2

Discussion 1.1

Introduce yourself, please include your profession/employer, hobbies, interest in diversity/cross-cultural management, and any other information that can help us get to know you. Is there specific information on managing diversity that you would like to obtain from this course?

Discussion 1.2

Read Chapters 1 and 2. Conduct research into a Fortune 500 Company, then focus on page 14 of the text: Ten Payoffs for Managing Diversity Well. Pick 5 of the 10 outlined points and explain what your researched organization does and how utilizing diverse employees helps them to achieve each Payoff. Each Payoff should be specific, supported by research and at least 1 – 2 paragraphs. Be sure to cite your research using APA formatting.

Discussion Academic Honesty

During this course you will write and submit weekly discussion, assignments, and a research paper. In this topic we will discuss academic honesty and plagiarism. There is a policy and even a section in the course that addresses academic honesty. In your own words, explain what plagiarism is and feel free to defend what it is not! No credit

Assignment 1

Complete self-awareness activity 2.3: Your Cultural Profile (Carr-Ruffino, p. 72). Complete steps 1 – 3 on your own, then complete and submit step 4. Write several paragraphs (one-page) discussing/analyzing your cultural profile. Include any thoughts, or insights that came to you as you did this skill builder.


Chapter 3, 4, & 5

Discussion 2.1
To help students understand the concept of power and privilege and its impact on our lives view the Privilege and Power Activity presentation. After viewing discuss the following questions.
  1. If you were involved in this activity where would your final place in the group be?
  2. How would it feel to move forward or backward from the line?
  3. What insights did you gain from watching the video and understanding its impact on you?
  4. Did you understand the importance of each question asked and why it had a forward or backward movement?
  5. Do you think the positions we are in were earned or not?
The reality is that we are now wherever we are. The question is: how to use the position to be a better ally? Your recommendations.
Research Paper Title and Outline

The research paper is an in-depth assessment on a topic related to cross-cultural management from a management perspective. Review the list of possible research topics provided in the Content area of the course, along with the research paper requirements and information on creating an outline. Submit the title of your research paper along with an outline of the paper. You must also include three of the five required references in an APA formatted references list.

Discussion 2.2

After reading chapter 5 and conducting additional research provide a recommendation that you would give to management to help create collaboration between diverse employees.

Provide detailed information on why you feel this particular recommendation for collaboration is important, and how collaboration activities could be implemented. Please do not use any of the headings from the textbook, but rather expand beyond these headings with your own research.

Assignment 2

Conduct a diversity audit on the organization where you work*. More information on conducting a diversity audit is located in the Content area of the classroom.

After you conduct the audit, create an 8-10 slide PowerPoint Presentation that provides a review, analysis and recommendations for your organization to share with your management team. Use the speaker notes feature of PowerPoint to indicate what you would say during your presentation (if it were live). Discuss the diversity audit, what you researched, what you found, and your recommendations for the organization. The final slide or speaker note should include a reference list.

* If you are not currently employed you can create the diversity audit on a former employer or you can research a company you would be interested in working at in the future.


Chapter 6

Discussion 3.1

Major federal equal employment opportunity laws have attempted to correct social problems of interest to particular groups of workers, called protected classes. Defined broadly, these include individuals of a minority race, women, older people, and those with physical or mental disabilities. Separate federal laws cover each of these classes.

Review the timeline of the federal laws in the Content Area and read about each law. Choose one of the federal laws and briefly summarize it, include when it took effect, the implications of the law, protections under the law, and to whom it applies.

From your unique perspective what recommendations would you make for changing or improving that law to reflect the current workplace? Provide an example to support your recommendations. Respond to at least two other students with different federal law selections.

Discussion 3.2

Find an article that discusses one of the following topics from the readings: One of the Leadership Challenges; Breaking through Gender Barriers or Leadership Opportunities; Promoting Gender Equity in the corporate culture.

Summarize your article. Discuss how it ties into the information from the textbook, does it agree or disagree? Compare/contrast the information. Was any new information revealed?

Include your topic and the title of your article in the subject of your post. You should not use an article that another student has already selected. You must post a working direct link to your article so others may view it. Your summary should be at least three paragraphs long. Respond to at least two other students with different topic selections from your own.

Assignment 3

Read Skill Builder 6.1 Minicase: Is This Sexual Harassment? For each of the 5 mini-cases provide an analysis that explains if the case is sexual harassment or not. Identify the types of sexual harassment, and support your work with research from the text and other sources. Be sure to use APA formatting.

Exam 1

Covers chapters 1-6. 50 questions worth 2 points each.


Chapter 7

Discussion 4.1

Topical discussion of the impact of language and the media. Specific questions will be in the discussion in the course.

Discussion 4.2

Read the Case Study 7.1: Jason African American Manager (Carr-Ruffino, p. 277). This case examines a motivated employee and his attempts at career advancement. Review the steps for completing a case study analysis (page 75) and the respond to the case questions 1 – 3. Your initial post should be several paragraphs to fully address the questions.  In your response posts make sure to consider the assumptions that your classmates have made about the case.

For case studies

Step 1: Identify surface problems: What problems do I see (listed in case or observed in actual situations)?

Step 2: Ask Why-Why to get root problem: Why are these problems occurring? What is going on beneath the surface or in the background that is causing them?  Do I need to again ask Why these underlying reasons are occurring (why-why)?

Step 3: Generate Solutions: What are some possible solutions to these problems?

Step 4: Take action or make recommendations: as a manager or consultant, what should I recommend as the best viewpoints and actions to take?

Assignment 4

Read the Case Study 7.2 Karla, African American Salesperson and Case Study 7.3 Karla Gets Promoted (Carr-Ruffino, p. 277 - 278). Use the case study analysis structure provided on page 75 of the textbook and in the Content area of the course.  Provide responses to both case studies. Your case analysis for each case should be at least one page.


Chapter 8, 9, & 10

Discussion 5.1

Read the Case Study 9.1: Doug Fong: Asian American Manager (Carr-Ruffino, p. 386).  Using the case analysis format you used last week to provide an in-depth response to the four questions following the case.

Discussion 5.2

Do you think it should be a requirement that legal immigrants entering the United States must learn English? Yes or No. Defend your position. Respond to at least two other students with different opinions than yours. (NOTE: this is not a political discussion of US immigration policy, or a discussion of illegal immigration into the U.S.)

Assignment 5

There have been many media reports regarding the rise of discrimination against Arab-Americans in the United States since the 9/11 Terrorist Attacks. Research this topic (with your focus on discrimination in employment) and provide recommendations for US employers. What can management do to fight this discrimination, and what must organizations do by law to fight this discrimination?

  • APA formatting with in-text citations and reference page
  • 1-2 pages not including your reference page.
  • Research beyond the textbook with at least two references

Chapter 11, 12, & 13

Discussion 6.1

Read the Case Study 11.3 Gino George (Carr-Ruffino, pg 467). This case examines a highly motivated worker who is impacted by his peers and their perception of him. Using the case analysis format respond to the questions following the case. Provide solid support for your recommendations.

Discussion 6.2

Read the Case Study 13.3 Star, Service Dog (Carr-Ruffino, pg. 551). What are the surface and root problems associated with this case?  What types of accommodation is FileNet Inc. required to provide? What should Bret do if it turns out that a co-worker is allergic or phobic?  Be sure to engage your fellow students in discussion.

Assignment 6

Examine the presentation on gay and lesbian issues in the workplace provided in the course.. The information provided discusses: issues faced by gay and lesbian people and making a workplace better for gay and lesbian workers.

Based on the information from the video, the textbook and other research you conduct create an outline for a diversity education course.  This outline would be only one-part of an overall diversity course an employer would offer and you need to focus on gay and lesbian issues.  The outline should be in-depth (2 – 3 pages) and indicate what would be included if you have 2-hours to lead this course.

Exam 2

Covers chapters 7-12. 50 questions worth 2 points each.


Chapter 14, 15, & 16

These articles are available in the Content area of the course.

  • Engaging Older Workers, by Peter Cappelli
  • Engaging Multiple Generations among Your Workforce, by Diane Thielfoldt and Devon Scheef
  • Mixing and Managing Four Generations of Employees by Greg Hammill
Discussion 7.1

Select a religion (other than your own) and research the following: 1) A brief history of the religion, 2) The religion’s major beliefs and practices that could impact the workplace such as holy days, dress, diet, and attitudes about women, racial minorities and gays, etc., and 3) Specific past or current workplace issues that have been raised with respect to this religion and/or its practices. A list of some of the world religions will posted in the Content area of the course.

Research Paper

Your 5-10 page research paper is due.  The paper must be written from a management perspective.  A recommendations section is required: those recommendations should indicate what management should do based on your research. Recommendations should be solid, realistic and actionable. Must be written following APA format, including in-text citations and references.  Must include five references.  Format for paper and other expectations are available in the Content area of the course.

Discussion 7.2

Read Case Study 15.4: Helen, Travel Agent (Carr-Ruffino, p. 627). This case challenges you to decide if discrimination is taking place based on weight or appearance.  Step 1: Identify surface problems: What problems do I see (listed in case or observed in actual situations)? Step 2: Ask Why-Why to get root problem: Why are these problems occurring? What is going on beneath the surface or in the background that is causing them?  Do I need to again ask Why these underlying reasons are occurring (why-why)? Step 3: Generate Solutions: What are some possible solutions to these problems? Step 4: Take action or make recommendations: as a manager or consultant, what should I recommend as the best viewpoints and actions to take?

Assignment 7

After reading the three articles this week, choose one of them to use for this assignment. Your recommendations should not be a rewrite/summary of the information provided in the article.

Select one of these articles and answer the following questions:

  • Engaging Older Workers, by Peter Cappelli
    Based on the article what recommendations would you make to management about recruiting and retaining older worker?
  • Generation X and The Millennials: What You Need to Know About Mentoring the New Generations, by Diane Thielfoldt and Devon Scheef
    What recommendations can you make to management about mentoring based on your reading of the article?
  • Mixing and Managing Four Generations of Employees by Greg Hammill
    Based on the article, what recommendations can you give to management about recruiting new members of different generations for most US based organizations?

Chapter 17

Discussion 8.1

What recommendations would you make to someone who asked you how to create a diverse corporate culture? After discussing diversity issues the past few weeks, what would you highlight as the best reasons to recognize and celebrate corporate inclusion?

Exam 3

Covers chapters 13-17. 50 questions worth 2 points each.

  Course Policies

Student Conduct

All Columbia College students, whether enrolled in a land-based or online course, are responsible for behaving in a manner consistent with Columbia College's Student Conduct Code and Acceptable Use Policy. Students violating these policies will be referred to the office of Student Affairs and/or the office of Academic Affairs for possible disciplinary action. The Student Code of Conduct and the Computer Use Policy for students can be found in the Columbia College Student Handbook. The Handbook is available online; you can also obtain a copy by calling the Student Affairs office (Campus Life) at 573-875-7400. The teacher maintains the right to manage a positive learning environment, and all students must adhere to the conventions of online etiquette.

Plagiarism and Academic Integrity

Academic integrity is a cumulative process that begins with the first college learning opportunity. Students are responsible for knowing the Academic Integrity policy and procedures and may not use ignorance of either as an excuse for academic misconduct. Columbia College recognizes that the vast majority of students at Columbia College maintain high ethical academic standards; however, failure to abide by the prohibitions listed herein is considered academic misconduct and may result in disciplinary action, a failing grade on the assignment, and/or a grade of "F" for the course.

Additionally, all required papers may be submitted for textual similarity review to Turnitin.com for the detection of plagiarism. All submitted papers may be included in the Turnitin.com reference database for the purpose of detecting plagiarism. This service is subject to the Terms and Conditions of Use posted on the Turnitin.com site.


There will be no discrimination on the basis of sex, race, color, national origin, sexual orientation, religion, ideology, political affiliation, veteran status, age, physical handicap, or marital status.

Student Accessibility Resources

Columbia College is committed to creating a learning environment that meets the needs of its diverse student body. If you anticipate or experience any barriers to learning, communicate your concerns with the instructor. In addition to speaking with the instructor, the following resources are available to ensure an opportunity to learn in an inclusive environment that values mutual respect.

  • For students with disabilities/conditions who are experiencing barriers to learning or assessment, contact the Student Accessibility Resources office at (573) 875-7626 or sar@ccis.edu to discuss a range of options to removing barriers in the course, including accommodations.
  • For students who are experiencing conflict which is impacting their educational environment, contact the Office of Student Conduct at studentconduct@ccis.edu or (573) 875-7877.
  • For students who have concerns related to discrimination or harassment based on sex, gender identity, sexual orientation, pregnancy or parental status, please contact the Title IX Office at titleixcoordinator@ccis.edu. More information can be found at http://www.ccis.edu/policies/notice-of-non-discrimination-and-equal-opportunity.aspx

Online Participation

You are expected to read the assigned texts and participate in the discussions and other course activities each week. Assignments should be posted by the due dates stated on the grading schedule in your syllabus. If an emergency arises that prevents you from participating in class, please let your instructor know as soon as possible.

Attendance Policy

Attendance for a week will be counted as having submitted any assigned activity for which points are earned. Attendance for the week is based upon the date work is submitted. A class week is defined as the period of time between Monday and Sunday (except for week 8, when the work and the course will end on Saturday at midnight.) The course and system deadlines are based on the Central Time Zone.

Cougar Email

All students are provided a CougarMail account when they enroll in classes at Columbia College. You are responsible for monitoring email from that account for important messages from the College and from your instructor. You may forward your Cougar email account to another account; however, the College cannot be held responsible for breaches in security or service interruptions with other email providers.

Students should use email for private messages to the instructor and other students. The class discussions are for public messages so the class members can each see what others have to say about any given topic and respond.

Late Assignment Policy

An online class requires regular participation and a commitment to your instructor and your classmates to regularly engage in the reading, discussion and writing assignments. Although most of the online communication for this course is asynchronous, you must be able to commit to the schedule of work for the class for the next eight weeks. You must keep up with the schedule of reading and writing to successfully complete the class.

No late discussion posts will be accepted.

Late assignments and research paper are accepted for up to one week after the due date and worth up to half the original credit.

Course Evaluation

You will have an opportunity to evaluate the course near the end of the session. A link will be sent to your CougarMail that will allow you to access the evaluation. Be assured that the evaluations are anonymous and that your instructor will not be able to see them until after final grades are submitted.

  Additional Resources

Orientation for New Students

This course is offered online, using course management software provided by Desire2Learn and Columbia College. The course user guide provides details about taking an online course at Columbia College. You may also want to visit the course demonstration to view a sample course before this one opens.

Technical Support

If you have problems accessing the course or posting your assignments, contact your instructor, the Columbia College Technology Solutions Center, or the D2L Helpdesk for assistance. If you have technical problems with the VitalSource eText reader, please contact VitalSource. Contact information is also available within the online course environment.

Online Tutoring

Smarthinking is a free online tutoring service available to all Columbia College students. Smarthinking provides real-time online tutoring and homework help for Math, English, and Writing. Smarthinking also provides access to live tutorials in writing and math, as well as a full range of study resources, including writing manuals, sample problems, and study skills manuals. You can access the service from wherever you have a connection to the Internet. I encourage you to take advantage of this free service provided by the college.

Access Smarthinking through CougarTrack under Students -> Academics -> Academic Resources.