Chapters 1 and 2 of the textbook
Lecture notes including the "Good Business Communication Key to Success 1"
Discussion 1: Class Introductions
Introduce yourself in the “Introductions” topic of our class Discussion, our “virtual classroom.” Post your initial post by Wednesday at 11:59 pm CT and 2 response posts by Saturday at 11:59 pm CT.
Discussion 2: Your Communication Style
Have you ever been surprised at how you came across to others or misread another person’s feelings?
It is very likely and, indeed, human that students have experienced moments when they had no idea they ruffled someone’s feathers, came across in a way that didn’t mesh with their self-image, or felt wronged because someone else misread their intentions. Andrea Kay, author and career expert, advises workers to pay close attention to their own emotions, ask how they come across, and be attentive to others: “Being more aware of your own and others’ feelings will help you say the right words or take the best action.” [Graves, J. A. 2013, January 15. 25 career mistakes to banish for 2013. U.S. News & World Report.] It may surprise students, however, how important these interpersonal and, yes, intrapersonal skills are to career success. Young job seekers tend to focus on the obvious aspects of their job search and typical workplace skills. Yet maturity and the ability to read others take time to develop and may require some frustrating lessons along the way. (Mary Ellen Guffey)
The purpose of this discussion is learning to understand ourselves and others to improve business communication. Post your best example of a moment when you may have been misinterpreted, misjudged, etc. What was the outcome? What did you learn about yourself or the way you communicate?
Support your answer with direct evidence from the text or other peer-reviewed resources. Post your initial post by Wednesday at 11:59 pm CT and 2 response posts by Saturday at 11:59 pm CT.
Assignment 1: Listening Skills
In this course the focus is on communication and its complex processes. One of the components of a communication process that is sometimes illusive and too often might get subordinated to its counterparts is the concept of deep listening. Deep listening is that willingness and ability learn about the meaning of the message the speaker intended to convey. Deep listening is about not just hearing what is being said but being able to stop talking, control your surroundings, establish a receptive mind-set, suspend judgment, recognize main points and properly respond after listening.
Find a practice partner who is an office worker or someone in your business, educational network, family or friend (indicate who it is in your paper). Take turns telling events from your lives. As you listen to your practice partner, sum up your practice partner’s overall experience (explain the background to the dialogue and their experience and feelings conveyed) in a 100-150-word writing. At the end of your writing, indicate why you believe your interpretation of their message required and utilized good listening skills. Support your answer from the text and peer reviewed sources. Submit your response to the appropriate dropbox folder by Sunday 11:59 pm CT.
Note: The Dropbox folder for Assignment 1 will not open until you have taken the Plagiarism Tutorial and Quiz, located in the “Quizzes” section of the course.
Self-Assessment 1: Personal Confidence
Review the lecture notes including the "Good Business Communication Key to Success 1." Answer the self-assessment questions located at the end of the lecture notes. Submit your response to the appropriate dropbox by Sunday 11:59 pm CT.