Effective: Late Fall 8-Week, 2018/2019

HUMS 325: Case Management

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  Course Description

Introduction to case management theory, models of case management, and skills necessary to function effectively as case managers. Content includes the use and case management implications of psychotropic medications. Students develop abilities to serve special populations in a case management role.

Prerequisite: HUMS 105 or PSYC 101 (Courses may be taken as corequisite.)

Proctored Exams: None


As part of TruitionSM, students will receive their course materials automatically as described below.


  •  Woodside, M. and McClam, T. (2018). Generalist Case Management: A Method of Human Service Delivery (5th ed). Belmont, CA: Cengage.  eText
  •  Preston, J. and Johnson, J. (2016). Clinical Psychopharmacology Made Ridiculously Simple (8th ed). Miami, FL: Medmaster, Inc.  Physical Book


  •  American Psychological Association. (2010). Publication Manual of the APA (6th ed). American Psychological Association.  eText

Bookstore Information

Visit https://www.ccis.edu/bookstore.aspx for details.

eText Information

If a course uses an eText, (see Textbook information above) the book will be available directly in Desire2Learn (D2L) and through the VitalSource eText reader the Friday before the session begins, if registered for courses prior to that date.  Students will have a VitalSource account created for them using their CougarMail email address. Upon first login to VitalSource, students may need to verify their account and update their VitalSource password.  More information about how to use the VitalSource platform, including offline access to eTexts, can be found in D2L.  Students that would like to order an optional print-on-demand copy of eligible eTexts can do so through the VitalSource bookshelf at an additional cost.  Once orders are placed, it can take approximately five to seven business days for students to receive their print-on-demand books.

Physical Course Materials Information

Students enrolled in courses that require physical materials will receive these materials automatically at the address on file with Columbia College.  Delivery date of physical materials is dependent on registration date and shipping location.  Please refer to confirmation emails sent from Ed Map for more details on shipping status.

Returns: Students who drop a course with physical course materials will be responsible for returning those items to Ed Map within 30 days of receipt of the order.  More specific information on how to do so will be included in the package received from Ed Map.  See here for Ed Map's return policy. Failure to return physical items from a dropped course will result in a charge to the student account for all unreturned items.

Note: Students who opt-out of having their books provided as part of TruitionSM are responsible for purchasing their own course materials.

  Course Overview

The main objectives of this course are to provide students with an introduction to case management theory, including the models of case management and the roles of case managers within human services organizations, and to develop skills to function effectively as case managers. Students will develop abilities to serve special populations in a case management role. Students also will learn and apply the basics of psychopharmacology.

  Technology Requirements

Participation in this course will require the basic technology for all online classes at Columbia College:
  • A computer with reliable Internet access
  • A web browser
  • Acrobat Reader
  • Microsoft Office or another word processor such as Open Office

You can find more details about standard technical requirements for our courses on our site.

  Course Objectives

  • To develop the ability, knowledge, and skills necessary to function in a case management role.
  • To differentiate between case management roles.
  • To understand the current use of psychotropic medications and practice guidelines concerning the case managers role in their application.

  Measurable Learning Outcomes

  • Explain the process of case management and what it entails.
  • Describe the skills necessary for intake and assessment.
  • Explain the ethical, professional and legal responsibilities of case managers.
  • Describe effective service delivery methods.
  • Describe case management theory and models of case management.
  • Describe the different classes, uses, side effects and implications of psychotropic medications.


Grading Scale

Grade Points Percent
A 328-365 90-100%
B 292-327 80-89%
C 256-291 70-79%
D 219-255 60-69%
F 0-218 0-59%

Grade Weights

Assignment Category Points Percent
Discussions (8) 80 22%
Journals (3) 30 8%
Research Paper 125 34%
Service Plan 30 8%
Quizzes (10) 100 27%
Total 365 100%

  Schedule of Due Dates

Week 1

Assignment Points Due
Introductions -- Wednesday/Saturday
Discussion 1 10
Case Management Quiz 1 10 Saturday

Week 2

Assignment Points Due
Discussion 2 10 Wednesday/Saturday
Research Paper Proposal 10 Wednesday
Case Management Quiz 2 10 Saturday
Psychopharmacology Quiz 1 10

Week 3

Assignment Points Due
Discussion 3 10 Wednesday/Saturday
Research Paper: Interview Questions 10
Case Management Quiz 3 10 Saturday
Psychopharmacology Quiz 2 10

Week 4

Assignment Points Due
Discussion 4 10 Wednesday/Saturday
Journal 1 10
Case Management Quiz 4 10 Saturday

Week 5

Assignment Points Due
Discussion 5 10 Wednesday/Saturday
Research Paper: Peer-reviewed Journal Articles 5 Saturday
Service Plan 30
Case Management Quiz 5 10

Week 6

Assignment Points Due
Discussion 6 10 Wednesday/Saturday
Case Management Quiz 6 10 Saturday

Week 7

Assignment Points Due
Discussion 7 10 Wednesday/Saturday
Journal 2 10
Case Management Quiz 7 10 Saturday
Research Paper 100

Week 8

Assignment Points Due
Discussion 8 10 Wednesday/Saturday
Journal 3 10
Case Management Quiz 8 10 Saturday
Total Points: 365

  Assignment Overview


Weekly discussion topics should be completed by their respective assigned deadlines for each week. Primary posts for the discussion and journal topics are due on Wednesdays by 11:59 p.m. Secondary comments (responses to classmates or your instructor) are due on Saturdays by 11:59 p.m.  Students are expected to submit at least two secondary comments in both the discussion and journal topics for each week. This means that you will submit at least two secondary comments in every discussion and two secondary comments in every journal. Secondary comments should add value by advancing discussion of the topic (“good post,” “I agree,” and other commentary about the quality of your classmates’ work is not substantive in advancing the topic or adding value to the discussion and will not receive class participation credit).

The weekly discussions are worth 10 points total, including the primary posts for the discussion and journal entries and the secondary comments in both topics. They will be graded according to the criteria in the table located in the Grading Criteria section of the syllabus. Where your beliefs or opinion are asked in a discussion prompt, you must communicate effectively, demonstrate your understanding of the readings in your posts, and support your opinion factually with material from the reading assignment(s). Students must incorporate supportive material from the texts in every primary post and include an in-text citation and reference for their sources. Please see the course Late Assignment Policy regarding late submission of primary and secondary discussion posts.

“Must post first:” Students must submit their own original posts before they will be able to view their classmates’ posts. A complete, original post is expected at initial submission. This means that primary posts should not be edited, deleted and resubmitted, or otherwise altered after submission. Students who attempt to violate the “must post first” expectations may receive a zero for their original posts.

Service Plan

After watching video of a mock client interview, you will develop a service plan. You will write five problem statements based on what the client said, and then use these statements to develop a plan of services to assist the client. Then, you will create a long-term goal, short-term goals, and objectives to address each short-term goal. The plan should be efficient and effective in helping the client achieve the goals.

Assignment details, a service plan template, and a grading rubric are provided in the Content area of the course. 

Research Paper

You will analyze an agency’s use of the case management concepts covered in the course through observations and input from interviews. Data from observations and interviews must be incorporated in the analysis of each topical area. You must attribute information obtained from the interviews to your contact people using APA-formatted personal communication citations. The analysis also must be supported by evidence obtained from the reference material listed on the reference page and the texts in the course. 

Prior to writing the paper, you must conduct interviews with contact people and conduct observations at their agency. During the interviews and observations, you must explore the concepts of case management as identified and observed within the agency in accordance with material covered in this course.

Assignment details and a grading rubric are provided in the Content area of the course. 

The Dropbox for your Research Paper will not open until you have taken the Plagiarism Tutorial and Quiz located in the "Start Here" section of the course.

Case Management Quizzes

Each week, you will have a 10 question, 10 point quiz over the Woodside/McClam text. You will have 30 minutes to complete each quiz. Quizzes may consist of multiple choice and/or true/false questions. 

Psychopharmacology Quizzes

In weeks two and three, you will have a 10 question, 10 point quiz over the Preston/Johnson text. You will have 30 minutes to complete each quiz. Quizzes may consist of multiple choice and/or true/false questions. 

  Course Outline

Click on each week to view details about the activities scheduled for that week.

  • Case Management Textbook – Chapter 1
  • PowerPoint Lecture 1 (see Content area)
Introduce yourself in the Introductions topic found in the Discussions area of the course. Please include your professional experience, degree you’re pursuing, goals, interests, hobbies, and any other information you want us to know about you.
Discussion 1

Locate an agency or other service provider in your area that provides case management services. (Example agencies and service providers: area agencies on aging, departments of family/social services, long-term care providers, veterans’ services, agencies that serve persons with disabilities, school counseling or special education departments.) Read about that agency and answer the following questions: 

  1. What conclusions can you draw about how the agency uses the three phases of case management?
  2. Based upon information provided by the website, what do you observe about how the agency uses the principles and goals of case management?
  3. If you had the opportunity to talk with the staff at this agency, what questions would you ask them about their case management process?
Case Management Quiz 1
Covers Chapter 1 of the Woodside/McClam text.
  • Case Management  Textbook – Chapter 2
  • Psychopharmacology Textbook – Chapters 1-4
  • PowerPoint Lecture 2 (see Content area)
Discussion 2

Answer the following questions in your post. Include supportive material and citations from the text:

  1. What part of the history of case management most influences the process today?
  2. Why do you think case management developed in the United States over the past century?
  3. What do you predict will be the future of case management in the United States?
Research Paper Proposal

You will submit a proposal for my approval that provides the background information for your research project. I will provide feedback confirming whether your proposal is approved, or asking for additional information. Ten points will be awarded for complete, approved proposals submitted by this week’s deadline. The final research paper is due in week 7.  The proposal must include the following:

  • Name of agency and name of the specific program (if any) with street address and link or URL to agency’s website
  • Client population served
  • Confirmed contact person’s name, position title, e-mail address, and telephone number
  • One paragraph describing your rationale for choosing this agency
Case Management Quiz 2
Covers chapter 2 of the Woodside/McClam text.
Psychopharmacology Quiz 1
Covers chapters 1-4 of the Preston/Johnson text.
  • Case Management Textbook – Chapter 3
  • Psychopharmacology Textbook – Chapters 5-10
  • PowerPoint Lecture 3 (see Content area)
Discussion 3
  1. Compare and contrast the roles of case managers as described in the text. Provide an example of each role.
  2. The text describes four ways that case management services are delivered. How do these methods of case management differ? Provide an example of each method.
Research Paper: Interview Questions

Using the information provided about each major section of the research paper and based on the concepts you’ve learned from the Woodside/McClam text (See Research Paper Expectations in the Content area), write at least two questions for each major section.

Respond to two of your classmates’ posts with at least two additional questions they might ask during their interviews.

Case Management Quiz 3
Covers chapter 3 of the Woodside/McClam text.
Psychopharmacology Quiz 2
Covers chapters 5-10 of the Preston/Johnson text.
  • Case Management Textbook – Chapter 6
  • PowerPoint Lecture 4 (see Content area)
Discussion 4

There are three outcomes for the first meeting or initial intake interview between a case manager and an individual or applicant who wants or needs services:

  1. The applicant feels free to express him- or herself.
  2. The applicant leaves confident of being able to work with the case manager toward a satisfactory solution.
  3. Rapport is established between the two participants.  

This initial intake interview is important to the assessment phase and establishes a beginning tone to the case management process. In your post, respond to the following two questions about preparing for the intake interview:  

  1. Based on the reading assignment, describe the factors that you think would be necessary to accomplish these three outcomes in this initial meeting, regardless of the setting.
  2. If you work in an agency and potential clients come to your office, describe how you would arrange your office to facilitate the initial meeting or intake interview.
Journal 1
In order to subscribe to the strengths perspective and focus on applicant/clients’ strengths, one must be able to identify and dwell upon his or her own strengths. Using Dennis Saleebey’s questions to assess strengths, write a Strengths Perspective Reflection about yourself. Choose two questions from each of Saleebey’s first five categories of questions (Survival, Support, Exception, Possibility, and Esteem) and respond to them. You will respond to a total of 10 questions (two from each of these five categories) in your reflection.
Case Management Quiz 4
Covers chapter 6 of the Woodside/McClam text.
  • Case Management  Textbook – Chapter 8
  • PowerPoint Lecture 5 (see Content area)
Discussion 5
  1. What are the benefits of establishing goals?
  2. List the criteria for well-stated and reasonable goals.
  3. Distinguish between a goal and an objective.

Give an example of a well-written goal and a corresponding objective that applies the criteria in the reading assignment.

Research Paper: Peer-reviewed Journal Articles

Using the library resources available to you, identify three peer-reviewed journal articles to support your research paper. In the designated discussion topic, list the three articles you’ve identified, provide a brief summary (three to five sentences) of each article, and provide the author and publication information for each article in an APA-formatted reference.

Peer-reviewed journal articles are required for this assignment. All students have access to the college’s Stafford Library via the course home page and can access journal articles there. If you don’t know how to use the library, librarians are available to assist you. Please provide them with sufficient lead time to help you. Please note that material from websites, Wikis, and sources of popular media, such as PsychCentral, Psychology Today, and other such sources will not meet the criteria for a peer-reviewed source. Your agency’s website, organizational manuals, and other similar sources will not meet the criteria for a peer-reviewed source.

Note: Appropriate in-text citations are expected in the summaries to credit your sources. Do not copy material word-for-word from these articles without using quotation marks and citations as needed to give proper credit to your sources and to avoid plagiarism.

Service Plan
Submit your completed Service Plan to the appropriate Dropbox. See the Content area of the course for more information on this assignment. 
Case Management Quiz 5
Covers chapter 8 of the Woodside/McClam text.
  • Case Management Textbook – Chapter 9
  • PowerPoint Lecture 6 (see Content area)
Discussion 6

Medical exams and psychological evaluations are two key pieces of information that may be necessary for a case file. Based on the reading assignment, describe:

  1. How medical information contributes to a case file and why a medical consultation would help a case manager.
  2. The reasons to refer a client for a psychological evaluation and the contents of a psychological report.
Case Management Quiz 6
Covers chapter 9 of the Woodside/McClan text.
Course Evaluation
Please evaluate the course. You will have an opportunity to evaluate the course near the end of the session. A link sent to your CougarMail will allow you to access the evaluation. Please note that these evaluations are provided so that I can improve the course, find out what students perceive to be its strengths and weaknesses, and in general assess the success of the course. Please do take the time to fill this out.
  • Case Management  Textbook – Chapter 10
  • PowerPoint Lecture 7 (see Content area)
Discussion 7

Quality referrals are a key component of effective case management. For this discussion assignment, assume you are a case manager.

  1. Create a description of a client you might be asked to serve.
  2. Consider the possible services this client might need and choose one that you/your agency cannot provide.
  3. Based on the reading assignment, outline what you would do to make a referral to a local agency in your community that provides the necessary service. Use a real agency. Include the interaction/conversation you would have with your client and with the referral agency.
  4. What barriers or challenges might you encounter in making this referral, and how would you address those barriers or challenges?
Journal 2

The text describes networking as an important skill that helps case managers build support not just for their clients but also for themselves.

  1. Describe the strategies you will use to build your professional network.
  2. Give an example of one agency in your community that would be useful in your network and how you would connect yourself with that agency.
Case Management Quiz 7
Covers Chapter 10 of the Woodside/McClan text.
Research Paper
Submit your final research paper to the appropriate dropbox. Details on this assignment and a grading rubric are provided in the Content area of the course. 
  • Case Management Textbook – Chapter 4
  • PowerPoint Lecture 8 (see Content area)
Discussion 8
From pp. 114-115 of the text, consider the case study of Rose and Ms. Roe. Think about how you as a case manager would handle the issue of confidentiality between Ms. Roe and Rose. Choose at least two of the five decision types on p. 115 and explore them in terms of making a disclosure. Which factors described on p. 115 would you deem important in making your decision?
Journal 3

Write a scenario in which you, as the case manager, will face an issue of client autonomy.

  1. Post your scenario that includes the following details:
    • Name your client
    • Describe the client’s needs
    • Describe the client’s family and friends
    • Describe the autonomy issue that affects this client.
  2. Respond to two of your classmates’ posts. In your responses, review the scenario and autonomy issue your classmates have presented. Describe how you would respond in this situation and why. (Note: If your classmates’ posts already have two responses, choose other posts.)
Case Management Quiz 8
Covers chapter 4 of the Woodside/McClan text.

  Course Policies

Student Conduct

All Columbia College students, whether enrolled in a land-based or online course, are responsible for behaving in a manner consistent with Columbia College's Student Conduct Code and Acceptable Use Policy. Students violating these policies will be referred to the office of Student Affairs and/or the office of Academic Affairs for possible disciplinary action. The Student Code of Conduct and the Computer Use Policy for students can be found in the Columbia College Student Handbook. The Handbook is available online; you can also obtain a copy by calling the Student Affairs office (Campus Life) at 573-875-7400. The teacher maintains the right to manage a positive learning environment, and all students must adhere to the conventions of online etiquette.

Plagiarism and Academic Integrity

Academic integrity is a cumulative process that begins with the first college learning opportunity. Students are responsible for knowing the Academic Integrity policy and procedures and may not use ignorance of either as an excuse for academic misconduct. Columbia College recognizes that the vast majority of students at Columbia College maintain high ethical academic standards; however, failure to abide by the prohibitions listed herein is considered academic misconduct and may result in disciplinary action, a failing grade on the assignment, and/or a grade of "F" for the course.

Additionally, all required papers may be submitted for textual similarity review to Turnitin.com for the detection of plagiarism. All submitted papers may be included in the Turnitin.com reference database for the purpose of detecting plagiarism. This service is subject to the Terms and Conditions of Use posted on the Turnitin.com site.


There will be no discrimination on the basis of sex, race, color, national origin, sexual orientation, religion, ideology, political affiliation, veteran status, age, physical handicap, or marital status.

Student Accessibility Resources

Columbia College is committed to creating a learning environment that meets the needs of its diverse student body. If you anticipate or experience any barriers to learning, communicate your concerns with the instructor. In addition to speaking with the instructor, the following resources are available to ensure an opportunity to learn in an inclusive environment that values mutual respect.

  • For students with disabilities/conditions who are experiencing barriers to learning or assessment, contact the Student Accessibility Resources office at (573) 875-7626 or sar@ccis.edu to discuss a range of options to removing barriers in the course, including accommodations.
  • For students who are experiencing conflict which is impacting their educational environment, contact the Office of Student Conduct at studentconduct@ccis.edu or (573) 875-7877.
  • For students who have concerns related to discrimination or harassment based on sex, gender identity, sexual orientation, pregnancy or parental status, please contact the Title IX Office at titleixcoordinator@ccis.edu. More information can be found at http://www.ccis.edu/policies/notice-of-non-discrimination-and-equal-opportunity.aspx

Online Participation

You are expected to read the assigned texts and participate in the discussions and other course activities each week. Assignments should be posted by the due dates stated on the grading schedule in your syllabus. If an emergency arises that prevents you from participating in class, please let your instructor know as soon as possible.

Attendance Policy

Attendance for a week will be counted as having submitted any assigned activity for which points are earned. Attendance for the week is based upon the date work is submitted. A class week is defined as the period of time between Monday and Sunday (except for week 8, when the work and the course will end on Saturday at midnight.) The course and system deadlines are based on the Central Time Zone.

Cougar Email

All students are provided a CougarMail account when they enroll in classes at Columbia College. You are responsible for monitoring email from that account for important messages from the College and from your instructor. You may forward your Cougar email account to another account; however, the College cannot be held responsible for breaches in security or service interruptions with other email providers.

Students should use email for private messages to the instructor and other students. The class discussions are for public messages so the class members can each see what others have to say about any given topic and respond.

Late Assignment Policy

An online class requires regular participation and a commitment to your instructor and your classmates to regularly engage in the reading, discussion and writing assignments. Although most of the online communication for this course is asynchronous, you must be able to commit to the schedule of work for the class for the next eight weeks. You must keep up with the schedule of reading and writing to successfully complete the class.

No late discussion posts will be accepted. 

Students must contact the instructor for approval to submit a late paper, quiz, or assignment.  Late assignments will not be accepted until the student has received the instructor’s approval. 

Late quizzes, exams, and dropbox assignments will not be accepted more than three days after the deadline. 

Regardless of the reason for a late submission, all late work will be subject to point deductions as follows: 25% for one day late; 50% for two days late; 75% for three days late. 

Course Evaluation

You will have an opportunity to evaluate the course near the end of the session. A link will be sent to your CougarMail that will allow you to access the evaluation. Be assured that the evaluations are anonymous and that your instructor will not be able to see them until after final grades are submitted.

  Additional Resources

Orientation for New Students

This course is offered online, using course management software provided by Desire2Learn and Columbia College. The course user guide provides details about taking an online course at Columbia College. You may also want to visit the course demonstration to view a sample course before this one opens.

Technical Support

If you have problems accessing the course or posting your assignments, contact your instructor, the Columbia College Technology Solutions Center, or the D2L Helpdesk for assistance. If you have technical problems with the VitalSource eText reader, please contact VitalSource. Contact information is also available within the online course environment.

Online Tutoring

Smarthinking is a free online tutoring service available to all Columbia College students. Smarthinking provides real-time online tutoring and homework help for Math, English, and Writing. Smarthinking also provides access to live tutorials in writing and math, as well as a full range of study resources, including writing manuals, sample problems, and study skills manuals. You can access the service from wherever you have a connection to the Internet. I encourage you to take advantage of this free service provided by the college.

Access Smarthinking through CougarTrack under Students -> Academics -> Academic Resources.