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Ticket Statistics

Service Level Agreement (SLA) Statistics for March 2018

 SLA Priority
Tickets Achieving SLA
 Percent Tickets Breaching SLA
Percent
 Critical 1 50% 1 50%
 High 62
93% 5
7%
 Medium-High 35
90% 2 5%
 Normal 1589 95%
51
3%

Ticket Statistics for Fiscal Year 2016-2017

Service Level Agreement (SLA) Achievement

 

 SLA Priority
Tickets Achieving SLA
 Percent
 Critical 214
81%
 High 616 85%
 Medium-High 384 84%
 Normal 22510 97%

Overall Service Experience

 

More Information

Contact the Technology Services Solutions Center for more information about the Ticket Statistics at (573) 875-4357 or (800) 231-2391, ext. 4357.


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