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Complaint process

The Columbia College main campus is located in Columbia, MO. The college has over 35 locations across the U.S. and in Guantanamo Bay.

State-specific complaint process

Columbia College is authorized, exempt, certified, licensed, registered or not required to seek approval in all states to offer programs. Please visit the state regulatory information page for specific details related to agency complaint contact information for each state.

Columbia College complaint process

Columbia College (the “College”) values feedback from its students and believes students should be able to discuss problems and express concerns to the College and free from duress or retaliation. The College is committed to providing students with an avenue to express concerns and to work with College officials toward amicable resolutions. The College believes engaging in this process can also be an inherently valuable educational experience for students and can help prepare students to address issues in a professional and productive manner after they leave the College. Please find the below Columbia College policies and procedures for student complaints:

Columbia College General Student Complaint Policy

Columbia College Title IX and the Sexual Misconduct Policy

Columbia College Non-Discrimination and Equal Opportunity Policy

Columbia College ADA/Section 504 Grievance Policy

Columbia College External Agency and Entity Complaint Reporting Policy

The Ombudsman

April Longley, Director of Institutional Compliance, is the Ombudsman contact for Columbia College. The Ombudsman will coordinate investigations with appropriate parties related to college matters such as academic or non-academic, employment, facilities, financial aid, etc. For such matters, please email or call (573) 875-7792.

On occasion, a student may believe that these administrative procedures have not adequately addressed their concerns and or circumstances related to alleged violations of state consumer protection laws, that include but are not limited to fraud and false advertising; alleged violations of state laws or rules relating to the licensure of postsecondary institutions; and complaints relating to the quality of education or other state regulatory requirements.

Contact information is provided below for students who wish to address their concerns to the appropriate agency.

Accreditation and complaint process

Columbia College has been accredited by the Higher Learning Commission since 1918. The Higher Learning Commission Complaint Process is available on the Higher Learning Commission website.

State Authorization Reciprocity Agreement (SARA) and complaint process

National council for state authorization reciprocity Agreements logo

State Authorization Reciprocity Agreement (SARA) is a national initiative to provide more access to online courses while maintaining compliance standards with state regulatory agencies. SARA allows institutions to provide online courses outside of their own state borders by seeking and maintaining state approvals via a streamlined process. To learn more about SARA, please visit the SARA website.

On November 16, 2014, the State of Missouri was approved by the Midwestern Higher Education Compact (MHEC) to join SARA. On February 26, 2015, Columbia College was approved for institutional participation by the National Council for State Authorization Reciprocity Agreements (NC-SARA).

Current authorized SARA member states include: Alabama, Alaska, Arizona, Arkansas, Colorado, Connecticut, Delaware, District of Columbia, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming.

NC-SARA Complaint Information

Department of Defense (DoD) complaint process

Department of Defense (DoD) and other federal agencies have partnered to create an online complaint system designed to collect feedback on problem with education institutions experienced by Veterans, Service members and their families pursuing higher education through the Post-9/11 GI Bill®, Military Tuition Assistance and other education benefit programs.

The DoD Postsecondary Education Complaint System

GI BillĀ® is a registered trademark of the U.S. Department of Veterans Affairs (VA). More information about education benefits offered by VA is available at the official U.S. government Web site at


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