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Processing times

Below are estimated ranges of standard processing times that specific departments make every effort to operate within. The times are subject to change throughout the academic year and increase during peak times, such as the beginning of a new school year. The purpose of posting these processing times is to provide students and staff a general idea of the turnaround time for various processes. All of these times begin once all required forms have been completed and eligibility requirements are met.


Status Processing time
Admitted 1-3 business days

Financial Aid

Document Processing time
Institutional aid applications (i.e., scholarships) 3-5 business days
Receipt of FAFSA* 3-5 business days
Documents (logged in My Documents) 1-3 business days
Loan documents (logged in My Documents) 1-2 business days
Award Letter modifications 2-3 business days
Consortium agreements
5-7 business days
Email inquiries 2-4 business days
2017-18 loan request forms 3-5 business days
2018-19 loan request forms 8-10 business days
2017-18 Verification 4-6 business days
2018-19 Verification 10-12 business days
2017-18 Award Letter 1-2 business days
2018-19 Award Letter 3-5 business days
2017-18 special file reviews (special consideration, dependency override, etc.) 6-8 business days

Enrollment Service Center

Document Processing time
Email inquiries 1-2 business days
DFS forms (Main Campus only) 1-2 business days
Refund requests 2 weeks

Office of the Registrar

Document Processing time
Change of name PDF Icon 1 business day
Diplomas/degree posting 4-6 weeks
Diploma Re-order 1 week
Online Course Withdrawal 1 business day
Loan Deferment Forms 1 business day
Transcript Request
1-2 business days
Change of Degree Program
1-3 business days
Transcript Evaluation (Official and Precursory) 1-3 business days
Declaration of Candidacy for Degree 10-12 business days

Ousley Family Veterans Service Center

(Online and Main Campus students only)

Document Processing time
Request of certification (Required each term) 2-5 business days

Nationwide VA students should contact the VA certifying official at their location for current turnaround times. The Department of Veteran Affairs' time for processing VA benefit applications can vary greatly, from five to 30 business days.

*Any FAFSAs that were submitted before April 30 will have an award letter by May 18. Incoming Day students may be packaged in 3-5 business days. Notifications will be sent to students' CougarMail accounts.

Change of Campus forms will now be completed through the students' local advisor. Please see location for specific turnaround time.


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