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Master Syllabus

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Administrative Unit: Business Administration Department
Course Prefix and Number: MGMT 363
Course Title: Productions and Operations Management
Number of:
Credit Hours 3
Lecture Hours 3
Lab Hours 0
Catalog Description: Emphasis on techniques and skill for manufacturing. Prerequisite: MGMT 330.
Prerequisite(s) / Corequisite(s): MGMT 330
Course Rotation for Day Program: Occasional offering.
Text(s): Most current editions of the following:

Operations Management
By Larry P. Ritzman and Lee J. Krajewski (Pearson)
Operations Management for Competitive Advantage
By Richard B. Chase, F. Robert Jacobs & Nicolas J. Aquilano (McGraw Hill / Irwin)
Operations Management
By William J. Stephenson (McGraw-Hill)
Operations Management
By Ried S. Sanders (Wiley)
Course Objectives
  • To understand the management of quality for a competitive advantage.
  • To attain knowledge of manufacturing technology and terminology.
    Measurable Learning
  • Describe operations in terms of inputs, processes, outputs, information flows, suppliers and customers.
  • Describe each of the main process decisions and how they must relate to volume.
  • Identify the three major activities associated with success project processes.
  • Define the meaning of technology and describe how best to manage this tool.
  • Define quality from the customer’s perspective.
  • Describe different ways to measure capacity, establish maximum capacity and calculate capacity utilization.
  • Discuss the managerial challenges in global operations.
  • Define the nature of supply-chain management for both manufacturers and service providers.
  • Identify the five basic demand patterns that combine to produce a demand time series.
  • Describe the cost and service trade-offs involved in inventory decisions.
  • Identify the dimensions on which aggregation is done and explain why aggregation helps in the planning process.
  • Distinguish between independent and dependent demand and their differences when planning for the replenishment of materials.
  • Identify the characteristics of lean systems that enable the realization of the lean system philosophy.
  • Complete a quality improvement project.

    Topical Outline:

  • Strategic choices
  • Processes
  • Quality
  • Capacity, location and layout
  • Operating decisions


    Recommended maximum class size for this course: 25

    Library Resources:

    Online databases are available at the Columbia College Stafford Library.  You may access them using your CougarTrack login and password when prompted.

    Prepared by: Ken Middleton Date: May 10, 2013
    NOTE: The intention of this master course syllabus is to provide an outline of the contents of this course, as specified by the faculty of Columbia College, regardless of who teaches the course, when it is taught, or where it is taught. Faculty members teaching this course for Columbia College are expected to facilitate learning pursuant to the course objectives and cover the subjects listed in the topical outline. However, instructors are also encouraged to cover additional topics of interest so long as those topics are relevant to the course's subject. The master syllabus is, therefore, prescriptive in nature but also allows for a diversity of individual approaches to course material.

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