This course is designed to strengthen students’ communications skills in the context of managerial communications. Topics include writing and research skills, listening skills, nonverbal communication, conflict resolution and negotiation strategies, conducting interviews and meetings, and giving formal presentations.
Most current editions of the following:
Business Communication: Process & Product
By Guffey, Mary Ellen (Thomson, Southwestern) Recommended
By Smeltzer, J. M. (Irwin/McGraw-Hill) Recommended
Management Communication: A Case Analysis Approach
By O’Rourke, James S. (Prentice Hall) Recommended
To understand management communication in an organizational setting.
To explore the role of communication skills and strategy in a variety of managerial functions.
To cover topics dealing with intercultural communication issues and technologically mediated communication.
Devise managerial communication strategies.
Explain how to appraise intercultural communication issues.
Explain technologically mediated communication.
Analyze and justify legal and ethical issues in communication.
Design managerial reports and proposals.
Explain nonverbal communication.
Evaluate conflict management techniques.
This course includes a written and oral presentation component.
Management communication in transition
Communication and strategy
Writing and technology
Communicating in intercultural context
Recommended maximum class size for this course: 15
NOTE: The intention of this master course syllabus is to provide an outline of the contents of this course, as specified by
the faculty of Columbia College, regardless of who teaches the course, when it is taught, or where it is taught. Faculty members teaching this
course for Columbia College are expected to facilitate learning pursuant to the course objectives and cover the subjects listed in the topical
outline. However, instructors are also encouraged to cover additional topics of interest so long as those topics are relevant to the course's
subject. The master syllabus is, therefore, prescriptive in nature but also allows for a diversity of individual approaches to course material.