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Effective: Late Spring 8-Week, 2017/2018

MGMT 393: Business Information Systems

Course Description

Emphasis on management and technical concepts fundamental to business applications and management control of information systems.  Coverage includes management information and decision support systems which aid in planning, organizing and controlling business activities.

Prerequisite: ACCT 281, CISS 170, MGMT 330 (may be taken concurrently) and junior standing.

Proctored Exams: None



Syllabus Contents

Textbooks

Required

  • Laudon, Kenneth C., and Laudon, Jane P. (2017). Management Information Systems: Managing The Digital Firm (15th ed.). Boston: Pearson.
    • [ISBN-978-0-134-63971-0]

MBS Information

Textbooks for the course may be ordered from MBS Direct. You can order

For additional information about the bookstore, visit http://www.mbsbooks.com.


Course Overview

Managing the Digital Firm requires an understanding of networked enterprises, technology infrastructure, and digital applications.  Additionally, managers of Digital Firms, must understand the process of building information systems. The course addresses the key technology concepts a working manager must understand in local and global organizations. Current concepts and trends will be addressed each week using discussion questions and written assignments.   After completion of this course, you will understand the key IT issues and concepts a manager needs to address.



Technology Requirements

Participation in this course will require the basic technology for all online classes at Columbia College:
  • A computer with reliable Internet access
  • A web browser
  • Acrobat Reader
  • Microsoft Office or another word processor such as Open Office

You can find more details about standard technical requirements for our courses on our site.


Course Learning Outcomes

  1. Articulate the nature, characteristics, components and impact of information systems within the modern business community.
  2. Demonstrate how business information systems can provide organizations with a competitive advantage.
  3. Identify the impact of decision support and artificial intelligence systems on organizations.
  4. Explain the strategies for implementing electronic commerce systems in the modern information age.
  5. Identify the ethical and moral responsibilities of business as BIS directly impacts on individual privacy and financial well-being.

Grading

Grading Scale
Grade Points Percent
A 527-586 90-100%
B 469-526 80-89%
C 410-468 70-79%
D 352-409 60-69%
F 0-351 0-59%
Grade Weights
Assignment Category Points Percent
Discussions (19) 96 16%
Homework Assignments (7) 140 24%
Paper and PowerPoint Project 100 17%
Midterm Exam 125 21%
Final Exam 125 21%
Total 586 100%


Schedule of Due Dates

Week 1
Assignment Points Due
Discussion: Introductions 2 Wednesday/Sunday
Discussion 1 5
Discussion 2 5
Homework Assignment 1 20 Sunday
Week 2
Assignment Points Due
Discussion 3 6 Wednesday/Sunday
Discussion 4 6
Homework Assignment 2 20 Sunday
Week 3
Assignment Points Due
Discussion 5 6 Wednesday/Sunday
Discussion 6 6
Homework Assignment 3 20 Sunday
Week 4
Assignment Points Due
Discussion 7 6 Wednesday/Sunday
Discussion 8 6
Homework Assignment 4 20 Sunday
Midterm Exam 125
Week 5
Assignment Points Due
Discussion 9 4 Wednesday/Sunday
Discussion 10 4
Discussion 11 4
Homework Assignment 5 20 Sunday
Week 6
Assignment Points Due
Discussion 12 4 Wednesday/Sunday
Discussion 13 4
Discussion 14 4
Homework Assignment 6 20 Sunday
Week 7
Assignment Points Due
Discussion 15 4 Wednesday/Sunday
Discussion 16 4
Discussion 17 4
Homework Assignment 7 20 Sunday
Week 8
Assignment Points Due
Paper and PowerPoint Project 100 Wednesday
Discussion 18 6 Wednesday/Friday
Discussion 19 6
Final Exam 125 Saturday
Total Points 586

Assignment Overview

Discussions

As part of this course, you will complete 2 - 3 discussions per week.  You must submit your initial post to each discussion no later than 11:59 pm CT on Wednesday.  You must provide at least two substantive responses to classmates' posts by 11:59 pm CT on Sunday (with the exception of Week 8 which is due by 11:59 pm CT on Saturday).  Substantive responses go beyond "Great point!" or "I agree."  These responses will add to your classmates' posts and increase the discussion taking place.  Responses that are not deemed substantive will not receive credit.  Discussion postings must be made on a minimum of two separate days to receive full credit.

Spelling and grammar are important in both your initial posts and responses.  In addition, make sure you cite appropriately when providing examples or referencing sources.

A rubric is provided in the Content area of the course for your to review.


Homework Assignments

You will have one Homework Assignment each week through Week 7.  Each assignment is worth 20 points.  As part of these assignments, you will be asked to answer questions from the book and instructor.  Your submission must be in MLA format.  This includes:

  • at least 2 full pages
  • 1-inch margins
  • 12-point Times New Roman
  • double-spaced
  • references and citations as necessary

Your submission must contain references to receive full credit. 

It is preferred that you submit your Homework Assignment in either .doc or .docx formats; however, .txt, .rtf, and .odt formats will be accepted.

Submit your assignment to the appropriate Dropbox folder by Sunday at 11:59 pm CT of the appropriate week.


Paper and PowerPoint Project

As part of this project, you will collaborate in a small group of classmates as a 'virtual team.'  You will be assigned to a team during Week 2 by your instructor and provided a group discussion area in the course.  You can begin working on your project as soon as your instructor has organized the teams.  Your team will take the role of a management team that is presenting to the company’s upper management.  Your team is proposing the implementation of a specific MIS system to solve a business problem.  Your team will choose the business (it does not have to be a real business), the problem that the proposed system is intended to solve, and the type of system that your team is proposing to implement in order to solve the problem.  Regardless of the type of solution you are proposing, your presentation must address the following:

  • Information;
  • Information Technology;
  • People.

It is recommended that you review the Example Project and Getting Started information in Week 3 to assist with making these determinations.

Team Schedule and End Products

Your virtual team will create a paper and a presentation of a Management Information System (MIS) including a full design and implementation plan.  The MIS solution that you propose could be a Transaction Processing System (TPS), a Customer Relationship Management System (CRMS) or any other type of MIS solution that addresses the problem you are trying to solve.

To stay on track, it is recommended to use the following schedule:

  • Week 3
    • Review the Project Objectives, Project Guidelines, Getting Started, and Project Example in the Content area
    • Introduce yourself to your team in the D2L group discussions
    • Determine additional resources your team will utilize (Google Drive, Dropbox, etc.)
    • Begin discussing your company's information
  • Week 4
    • Finalize your company or organization's specifics
    • Assign responsibilities (see Project Guidelines and Getting Started for recommendations)
  • Week 6
    • Complete a draft of both the paper and PowerPoint
  • Week 7
    • Revise and edit both the paper and PowerPoint
  • Week 8
    • One team member will submit the group's paper and PowerPoint to the appropriate Dropbox folder no later than 11:59 pm CT on Wednesday

This is a team project, but the points are awarded individually.  In grading the project and awarding points the instructor will take into account the extent to which each member contributed to the project and award points to each individual team member accordingly.  You should attempt to work out issues within your groups; however, if the issues cannot be worked out please notify the instructor of the concerns.

There will be Group Discussion topics provided in D2L, and Columbia College does provide access to Google Drive as part of our CougarTrack account.  As a group you can decide if you need to utilize additional online collaboration tools such as One Drive.  Specific requirements for the paper and PowerPoint include:

Paper
  • .doc or .docx files (preferred), but .txt, .rtf, or .odt will be accepted
  • At least nine pages not including the Table of Contents and Title Page
  • MLA formatting
  • Should match the sequence of the PowerPoint
  • Only one paper submitted per group
PowerPoint
  • .ppt or .pptx files
  • Title page and list of members in the group
  • Table of Contents/Outline of what will be covered
  • Follows the sequence of the paper
  • No minimum number of slides; however, there must be enough slides to thoroughly communicate the plan and implementation of the system
  • Only one set of slides submitted per group
The Paper and PowerPoint Project are due to the appropriate Dropbox no later than 11:59 pm CT on Wednesday of Week 8.

Final Exam

Midterm Exam

The Midterm Exam will cover the content from Weeks 1 - 4 (Chapters 1 - 8).  The exam will open on Wednesday at 12:01 am CT and close at 11:59 pm CT on Sunday of Week 4.  You will have one attempt and 75 minutes to complete the exam.  The exam will consist of 50 multiple choice and true/false questions.  The exam is not proctored.

Final Exam

The Final Exam will cover the content from Weeks 5 - 8 (Chapters 9 - 15).  The exam will open on Wednesday at 12:01 am CT and close at 11:59 pm CT on Saturday of Week 8.  You will have one attempt and 75 minutes to complete the exam.  The exam will consist of 50 multiple choice and true/false questions.  The exam is not proctored.



Course Outline

Click on each week to view details about the activities scheduled for that week.

Week 1: Information Systems in Global Business Including Global E-business
Readings
  • Chapter 1: Information Systems in Global Business Today
  • Chapter 2: Global E-business and Collaboration
Discussion: Introductions
Introduce yourself in the "Introductions" thread of our class discussion, under the Week 1 topics. This will be our 'virtual classroom,' so let's interact! Please give us more than your name. Include your profession or job, hobbies, interest in information technology, and any other information that can help us get to know you.
Discussion 1
Prior to this week’s readings, how did you distinguish between data and information?  What about between information systems and computer literacy?  How was your original understanding different from what you have learned in the textbook?
Discussion 2
Briefly describe the relationship between information systems and business processes.  Share an example, either a personal one or one you have found online that demonstrates this relationship.
Homework Assignment 1

Why are systems for collaboration and social business so important and what technologies do they use? Explain the benefits of collaboration and social business. Describe what organizational culture is necessary for business processes and collaboration.  

Week 2: Information Systems Organization, Strategy, Ethics, and Social Issues
Readings
    • Chapter 3: Information Systems, Organizations, and Strategy
    • Chapter 4: Ethical and Social Issues in Information Systems
Discussion 3
Read carefully the section of the text on Porter’s Five Forces model. Apply the Five Forces model to the video market, then state and discuss your analysis and those of other students. Do you agree or disagree and why? Now apply the Five Forces model to a different market.  What similarities and differences between the two markets do you see between the market you selected and the video market?
Discussion 4
Prior to this week’s reading, how did you distinguish between the protection of individual privacy and intellectual property?  From your experience why do you think there are intellectual property violations?
Homework Assignment 2
Name and describe four quality of life impacts of computers and information systems. Explain how these have impacted your personal or business life. How would ethics support these four quality of life issues?   
Week 3: IT Infrastructure, Emerging Technologies, Business Intelligence, and Databases and Information Management
Readings
  • Chapter 5: IT Infrastructure and Emerging Technologies.
  • Chapter 6: Foundations of Business Intelligence: Databases and Information Management.
Discussion 5
After reviewing the current computer software platforms and trends, describe how you would apply three external sources for software.  Pick one of those sources to apply to your past, current, or desired work/professional environment.  What benefits would your work or professional environment gain from this external source?  What potential drawbacks can you see if this external resource was implemented?
Discussion 6
Define big data and describe the technologies for managing and analyzing it.  Share with the class any technologies you have personally utilized or experienced in previous jobs or projects. How would or have you used big data to obtain key information?  If you have used technologies to obtain key information, what information did you collect?
Homework Assignment 3
Name and describe the major capabilities of database management systems and explain why a relational database can be so powerful.  Provide an example of a relational database system in use today. Your example can be from your firm or research on the Internet. 
Week 4: Using Telecommunications, the Internet, Wireless Technologies, and the Role of IT Security in a Modern Firm
Readings
  • Chapter 7: Telecommunications, the Internet, and Wireless Technology
  • Chapter 8: Securing Information Systems
Discussion 7
After reviewing key uses for RFID technology, how could you apply them to your past, current, or desired work/professional environment?  What benefits and drawbacks would your current work or professional environment get as a result of using the RFID technology you would apply?  What type of value does RFID provide for retailers?
Discussion 8
Why are information systems vulnerable to destruction, error, and abuse? Describe how you would prevent hacking of a system. What do you consider the prime motivation for hacking a system?   Share a time when you were a victim of someone hacking a system or research how firms have dealt with their systems being hacked and share with the class.
Homework Assignment 4

You are the new IT Manager for the Cougar Corporation, a firm of 500 employees, with 5 buildings located in three different states.  Much of the information is critical to the operation of the business and contains key customer information.  As the new IT Manager, one of your employees comes to you concerned with the safeguarding of the firm's information.  As you investigate this issue further, you too are concerned as it does not appear many methods of safeguarding the firm's information are in place.  What methods would you want to make sure are in place to help with the safeguarding of information?  What role do you see firewalls, intrusion detection systems, and antivirus systems playing in promoting security?

Write up a memo to your supervisor detailing methods you would like to see implemented across the firm and the role of firewalls, intrusion detection systems, and antivirus systems in promoting better safeguarding of the firm's information.

Your supervisor will need this no later than 11:59 pm CT on Sunday evening.
Midterm Exam

The Midterm Exam is not proctored and will cover the material from Weeks 1 - 4 (Chapter 1 - 8).  The exam consists of 50 multiple choice and true/false questions.  You have 75 minutes and one attempt to complete this exam. 

The exam will open at 12:01 am CT on Wednesday and closes at 11:59 pm CT on Sunday.

Week 5: Achieving Operational Excellence and E-commerce
Readings
  • Chapter 9: Achieving Operational Excellence and Customer Intimacy: Enterprise Applications
  • Chapter 10: E-commerce: Digital Markets, Digital Goods
Discussion 9
Customer relationship management systems help firms achieve customer intimacy.  Explain how these systems accomplish this relationship and why they are important today.  With which Employee Relationship Management (ERM) systems are you familiar?  If you haven't utilized an ERM, do some research and provide an example of this system to the class.
Discussion 10
E-commerce, digital markets, and digital goods are increasing throughout society.  After reviewing the key features of e-commerce, digital markets, and digital goods, why do you think firms are increasing the use of these tools?  What benefits do these tools provide firms?  What potential drawbacks do you see in the use of these tools?  What are the benefits and drawbacks these tools bring to retailers?
Discussion 11
Take a moment to review and explain the principal e-commerce revenue models.  Which of the models do you think is the most effective?  Why do you believe this model is more effective than the other models?
Homework Assignment 5
How has e-commerce transformed marketing? Explain how social networking and the wisdom of crowds help companies improve operations. Research and discuss two examples of   social networking.
Week 6: Managing Knowledge and Enhancing Decision Making in Firms
Readings
  • Chapter 11: Managing Knowledge
  • Chapter 12: Enhancing Decision Making
Discussion 12
Explain how knowledge work systems provide value for a firm.  Why do you think knowledge work systems are important today?  Discuss how CAD, virtual reality, and augmented reality are used today.  What has been your experience with these three tools?  Are there similar technologies to CAD, VR, and AR that you see on the horizon that will benefit firms in the future?
Discussion 13
After reviewing the key features of business intelligence and business analytics, why do you think firms are increasing the use of these tools? What do you see as the benefits of firms utilizing business intelligence and business analytics?  What potential drawbacks do you see with firms utilizing these tools?  Share with the class any experience you have had using either of these tools.  If you have not used any of these tools, do some research with the class to identify some of the most popular business intelligence or business analytics tools used today.
Discussion 14
How do you distinguish between data, knowledge, and wisdom?  How do you distinguish between tacit knowledge and explicit knowledge?  Provide some examples of how businesses use these concepts and how you have personally used these concepts.
Homework Assignment 6
If a business used DSS, CDSS, and ESS more widely, would managers make better decisions? Why or why not? Research and discuss two examples of these types of systems. 
Course Evaluation
Please evaluate the course. You will have an opportunity to evaluate the course near the end of the session. A link sent to your CougarMail will allow you to access the evaluation. Please note that these evaluations are provided so that I can improve the course, find out what students perceive to be its strengths and weaknesses, and in general assess the success of the course. Please do take the time to fill this out.
Week 7: Building Information Systems and Managing IT in a Modern Organization
Readings
  • Chapter 13: Building Information Systems
  • Chapter 14: Managing Projects
Discussion 15

Research and explain the new approaches for building information systems in the digital era.  Select one of the following:

  • Rapid Application Development (RAD)
  • Agile Development
  • DevOPS

Discuss how the topic you selected can speed up the development process.  What do you see as the advantages and disadvantages of this tool?

In addition, share with the class any experiences you have had with the list above.  If you have not had any experiences with the above list, which one interests you the most and why?
Discussion 16
Distinguish between the four kinds of organizational change that can be promoted with information technology.  Explain how you have been impacted by one of these kinds of organizational change.  What were the benefits and disadvantages from your perspective?  Describe how, in your personal experience, information technology was used to promote the change.  If you have not experienced organizational change previously, research an example of how one of the four kinds of organizational change was promoted with information technology in a company or organization.
Discussion 17
What methods can be used for selecting and evaluating information systems projects?  What methods can be used for aligning them with the firm's business goals?  How does your current, or previous, organization select information systems projects?  If you were involved with the selection process, what were key areas you focused on during the selection process?  If you haven't been involved in the selection process, what areas do you believe are critical for an organization to consider when selecting information systems projects?
Homework Assignment 7
What are the principal risk factors in an information system project and how can they be managed? Research or select an information system project in which you have been involved and discuss what you think the risk factors were?  A good source is a search on Failed IT Projects.
Week 8: Managing and Building Information Systems in a Global Environment
Readings
  • Chapter 15: Managing Global Systems
Paper and PowerPoint Project

You will be placed into a group of peers to create an Information Management Team that will be presented to the upper management. You will be able to determine your company, the company’s needs, and business model.  Your team has been asked to create a Management Information System (IMS) plan, including how it will be implemented.

One member from your team must submit both the paper and PowerPoint detailing your plan.

Specific requirements for the paper and PowerPoint include:

Paper

  • .doc or .docx files (preferred), but .txt, .rtf, or .odt will be accepted
  • At least nine pages not including the Table of Contents and Title Page
  • MLA formatting
  • Should match the sequence of the PowerPoint
  • Only one paper submitted per group

PowerPoint

  • .ppt or .pptx files
  • Title page and list of members in the group
  • Table of Contents/Outline of what will be covered
  • Follows the sequence of the paper
  • No minimum number of slides, however, there must be enough slides to thoroughly communicate the plan and implementation of the system
  • Only one set of slides submitted per group
Additional information can be found in the Content area including guidelines and example projects.
Discussion 18
Explain the major management challenges in developing international information systems. Describe the three steps of a management strategy. Are there any disadvantages?
Discussion 19
Describe the main technical issues facing global systems. Which one do you consider the most important?   Explain your reason(s).
Final Exam

The Final Exam is not proctored and will cover the material from Weeks 5 - 8 (Chapter 9 - 15).  The exam consists of 50 multiple choice and true/false questions.  You have 75 minutes and one attempt to complete this exam. 

The exam will open at 12:01 am CT on Wednesday and closes at 11:59 pm CT on Saturday.



Course Policies

Student Conduct

All Columbia College students, whether enrolled in a land-based or online course, are responsible for behaving in a manner consistent with Columbia College's Student Conduct Code and Acceptable Use Policy. Students violating these policies will be referred to the office of Student Affairs and/or the office of Academic Affairs for possible disciplinary action. The Student Code of Conduct and the Computer Use Policy for students can be found in the Columbia College Student Handbook. The Handbook is available online; you can also obtain a copy by calling the Student Affairs office (Campus Life) at 573-875-7400. The teacher maintains the right to manage a positive learning environment, and all students must adhere to the conventions of online etiquette.

Plagiarism

Your grade will be based in large part on the originality of your ideas and your written presentation of these ideas. Presenting the words, ideas, or expression of another in any form as your own is plagiarism. Students who fail to properly give credit for information contained in their written work (papers, journals, exams, etc.) are violating the intellectual property rights of the original author. For proper citation of the original authors, you should reference the appropriate publication manual for your degree program or course (APA, MLA, etc.). Violations are taken seriously in higher education and may result in a failing grade on the assignment, a grade of "F" for the course, or dismissal from the College.

Collaboration conducted between students without prior permission from the instructor is considered plagiarism and will be treated as such. Spouses and roommates taking the same course should be particularly careful.

All required papers may be submitted for textual similarity review to Turnitin.com for the detection of plagiarism. All submitted papers may be included in the Turnitin.com reference database for the purpose of detecting plagiarism. This service is subject to the Terms and Conditions of Use posted on the Turnitin.com site.

Non-Discrimination

There will be no discrimination on the basis of sex, race, color, national origin, sexual orientation, religion, ideology, political affiliation, veteran status, age, physical handicap, or marital status.

Student Accessibility Resources

Students with documented disabilities who may need academic services for this course are required to register with the office of Student Accessibility Resources. Until the student has been cleared through this office, accommodations do not have to be granted. If you are a student who has a documented disability, it is important for you to read the entire syllabus as soon as possible. The structure or the content of the course may make an accommodation not feasible. Student Accessibility Resources is located in Student Affairs in AHSC 215 and can be reached by phone at (573) 875-7626 or email at sar@ccis.edu.

Online Participation

You are expected to read the assigned texts and participate in the discussions and other course activities each week. Assignments should be posted by the due dates stated on the grading schedule in your syllabus. If an emergency arises that prevents you from participating in class, please let your instructor know as soon as possible.

Attendance Policy

Attendance for a week will be counted as having submitted any assigned activity for which points are earned. Attendance for the week is based upon the date work is submitted. A class week is defined as the period of time between Monday and Sunday (except for week 8, when the work and the course will end on Saturday at midnight.) The course and system deadlines are based on the Central Time Zone.

Cougar Email

All students are provided a CougarMail account when they enroll in classes at Columbia College. You are responsible for monitoring email from that account for important messages from the College and from your instructor. You may forward your Cougar email account to another account; however, the College cannot be held responsible for breaches in security or service interruptions with other email providers.

Students should use email for private messages to the instructor and other students. The class discussions are for public messages so the class members can each see what others have to say about any given topic and respond.

Late Assignment Policy

An online class requires regular participation and a commitment to your instructor and your classmates to regularly engage in the reading, discussion and writing assignments. Although most of the online communication for this course is asynchronous, you must be able to commit to the schedule of work for the class for the next eight weeks. You must keep up with the schedule of reading and writing to successfully complete the class.

No late discussion posts will be accepted. 

Late assignments will not receive credit. Discussion postings will not be accepted late. I suggest that you plan ahead and do not wait until the last minute as you may encounter technical problems which could result in not getting the assignment in on time. If you encounter a technical problem in sending in your assignment you will need to overcome it within the time frame that the assignment is due.

Course Evaluation

You will have an opportunity to evaluate the course near the end of the session. A link will be sent to your CougarMail that will allow you to access the evaluation. Be assured that the evaluations are anonymous and that your instructor will not be able to see them until after final grades are submitted.


Additional Resources

Orientation for New Students

This course is offered online, using course management software provided by Desire2Learn and Columbia College. The course user guide provides details about taking an online course at Columbia College. You may also want to visit the course demonstration to view a sample course before this one opens.

Technical Support

If you have problems accessing the course or posting your assignments, contact your instructor, the Columbia College Helpdesk, or the D2L Helpdesk for assistance. Contact information is also available within the online course environment.

Online Tutoring

Smarthinking is a free online tutoring service available to all Columbia College students. Smarthinking provides real-time online tutoring and homework help for Math, English, and Writing. Smarthinking also provides access to live tutorials in writing and math, as well as a full range of study resources, including writing manuals, sample problems, and study skills manuals. You can access the service from wherever you have a connection to the Internet. I encourage you to take advantage of this free service provided by the college.

Access Smarthinking through CougarTrack under Students -> Academics -> Academic Resources.


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