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Online classes

Effective: Late Fall 8-Week, 2018/2019

MGMT 364: Workforce Planning And Development

Course Description

This course explores how organizations plan for changes in their workforce, create recruitment strategies, and develop selection systems to identify the best talent for their businesses. Topics include measurement of staffing effectiveness, job/competency analysis, testing strategies, and interviewing methods.

Prerequisite: MGMT 361

Proctored Exams: None



Syllabus Contents

Textbooks

Required

  • Herbert G. Heneman III, Timothy A. Judge and John D. Kammeyer-Mueller. (2014). Staffing Organizations (8). Irwin/McGraw-Hill Publishing Company.
    • [ISBN-978-0-07-786241-1]

MBS Information

Textbooks for the course may be ordered from MBS Direct. You can order

For additional information about the bookstore, visit http://www.mbsbooks.com.


Course Overview

The objectives of this course prepare the student to accurately analyze organizational goals, needs and staffing policies. We will evaluate staffing strategies by carefully examining decisions about acquisition, deployment and retention of the organization’s workforce. In determining the quality and quantity of employees, careful attention will be given to the knowledge, skills, abilities and other characteristics (KSAOs) demanded of specific work performances and delivery outcomes. Paramount in staffing activities is the ultimate achievement of the organization’s effectiveness. To this end, the class will develop a case that is designed to correspond with the types of information found in work environments. Further it will become evident that often there are no clear-cut decisions regarding correct solutions; dealing with ambiguity is often the situation in reality. Thus, students will learn to formulate, organize, plan and assemble policies and procedures to challenging situations requiring a thorough understanding of options available for building an organization from the ground up.

Forecasting availabilities, replacement planning and succession planning are integral parts of the processes discussed. Once requirements are determined, the work of identifying sources for potential employees will be examined. Both internal and external resources will be considered in light of specific job requirements as defined in clear job descriptions. Students will learn the employee value proposition (EVP) along with ways to establish employee rewards and methods to determine employee preferences. Legal issues concerning staffing also play a critical role. Managing the element of diversity in the organization is explored with an eye toward production, organizational culture and legal requirements. Students analyze resources to validate not only the effectiveness but also the legalities regarding recruitment and hiring processes. Exercises will be used to develop ability in applying staffing metrics, cognitive ability tests, assessment scores, validity and weighting used for prediction schemes. Multiple assessment methods are incorporated in the staffing processes. Interviewing methods and techniques are evaluated in detail, including structured and behavioral interviews. Students experience and document the interview process, along with developing their own resume based on critical elements that are relevant to current day business practices.

Other common staffing responsibilities such as initial orientation, training and development of skilled employees are discussed and applied. Students develop programs to address these issues along with retention of desirable employees. Through the weekly discussions and the development of a case study, principles of planning, staffing and employment are synthesized.


Technology Requirements

Participation in this course will require the basic technology for all online classes at Columbia College:
  • A computer with reliable Internet access
  • A web browser
  • Acrobat Reader
  • Microsoft Office or another word processor such as Open Office

You can find more details about standard technical requirements for our courses on our site.


Course Objectives

  • To understand how organizations decide to increase or decrease their employment levels
  • To learn job analysis processes
  • To study recruitment and selected systems

Measurable Learning Outcomes

  • Develop legally compliant job specifications and job descriptions using different job analysis methods
  • Define various recruitment methods such as college recruiting, networking, electronic recruiting, outsourcing, etc.
  • Describe testing, simulation, and interviewing techniques used by organizations to select employees.

Grading

Grading Scale
Grade Points Percent
A 450-500 90-100%
B 400-449 80-89%
C 350-399 70-79%
D 300-349 60-69%
F 0-299 0-59%
Grade Weights
Assignment Category Points Percent
Discussions and Participation (8) 120 24%
Tanglewood Case Development (Dropbox Assignments) (5) 200 40%
Quizzes (8) 80 16%
Midterm 50 10%
Final 50 10%
Total 500 100%


Schedule of Due Dates

Week 1
Assignment Points Due
Discussion 1 10 Friday
Responses 5 Sunday
Dropbox Assignment 0
Quiz 1 10
Plagiarism Tutorial 0
Week 2
Assignment Points Due
Discussion 2 10 Friday
Responses 5 Sunday
Dropbox Assignment 1 35
Quiz 2 10
Week 3
Assignment Points Due
Discussion 3 10 Friday
Responses 5 Sunday
Dropbox Assignment 2 30
Quiz 3 10
Week 4
Assignment Points Due
Discussion 4 10 Friday
Responses 5 Sunday
Quiz 4 10
Midterm Exam 50
Week 5
Assignment Points Due
Discussion 5 10 Friday
Responses 5 Sunday
Quiz 5 10
Week 6
Assignment Points Due
Discussion 6 10 Friday
Responses 5 Sunday
Dropbox Assignment 3 60
Quiz 6 10
Week 7
Assignment Points Due
Discussion 7 10 Friday
Responses 5 Sunday
Dropbox Assignment 4 50
Quiz 7 10
Week 8
Assignment Points Due
Discussion 7 10 Wednesday
Dropbox Assignment 5 25 Thursday
Quiz 8 10
Responses 5 Friday
Final Exam 50 Saturday
Total Points 500

Assignment Overview

All written exercises will reflect the accurate application of the week's topics presented during that week's material, with attention toward creative problem solving, presentation style and originality of contribution. “Recycled” work (Your work or others worked done in previous courses being utilized in current ones.) will not be accepted for any assignment in this course.

Each student is responsible for

Plagiarism Tutorial and Quiz: The tutorial and quiz must be completed within the D2L course environment for release of grades on assignments.
Reading assignments: Weekly reading assignments should be completed before Discussion, Quiz and Dropbox assignments.
Discussion questions: Complete weekly online Discussion by the assigned dates. Additional discussions related to the material are encouraged. The minimum word requirements must be met for each Discussion assignment. Additional input significantly beyond the minimum of 300 words may lessen the score for that discussion answer, as it is critical to be concise and to the point.
Responses: Respond to 5 fellow students who posted in each of the discussions. .
Quizzes: Complete weekly quizzes covering specified chapters of the text
Midterm and final: Available online in the Quiz section of the course during the 4th and 8th weeks.
Tanglewood Case Work: A total of 5 cases are required during the 8 week period. Four of the cases are take from the Casebook listed in the Content section of the course. One is a summary of what you learned from each of those cases.
• Using the Internet to reference related material is advised to expand understanding and research current available facts. Post the hyperlink to the exact location being referenced to facilitate the instructor and other students in quickly finding and reviewing the reference being shared.


Course Outline

Click on each week to view details about the activities scheduled for that week.

Week 1: Staffing Models and Strategy/ Legal Compliance
Readings
Chapters 1 & 2
Class Activities
o Familiarize yourself with your email program and electronic resources. Tour the college Web site -http://www.ccis.edu/online
o Review the Syllabus and Welcome Letter
o Visit the textbook online learning center Staffing Organizations
o Visit the Content area of the course and familiarize yourself with the information provided there
o Be sure to open the Tanglewood Casebook. Check that you have the Appendix of the Case also. You will be needing that material during the course. You can print out your casebook and label each case and appendix for easy reference throughout the course or save as a file for easy reference on your computer.
o Open Discussion and provide Introductions. Tell about yourself by sharing background, interests, or career plans and most importantly what you hope to learn from this course.
o Review FAQs and Rubrics of the course (found in the ‘Other tools’ of the course.)
Discussion 1
Consider a job you previously held or your current job (if never employed consider the job of a relative or friend). Use the staffing components model to help you think through and describe the staffing process that led to your getting hired for the job. Trace and describe the process 1) from your own perspective as a job applicant, and (2) from the organization’s perspective. Use some of the questions listed at the end of Chapter One under Applications of your text to jog your memory. You need not repeat each question given there. Simply use these ideas to fashion your answer to Discussion one. (Minimum 300 words, due Friday)
Responses
You must first post your original discussion in order to view other discussions in the thread. After reviewing all the discussions you should select 5 discussion postings of other students and provide your response to a minimum of five. Post these in the discussion thread for Week 1. (Due Sunday)
Dropbox Assignment
Review Case One in The Tanglewood Casebook. It is imperative that you read and understand what the case is about. You will learn about the Tanglewood Stores. Make sure you also note that there are appendixes in the back of the case that will be necessary toward the end of the course work.
Quiz 1
Complete 20-question Quiz over Chapters 1 & 2 by Sunday.
Plagiarism Tutorial
This is not a graded exercise but must be completed each semester and course before grades are posted to the gradebook. The Plagiarism Tutorial can be found in the course Content area.
Week 2: Planning/ Job Analysis and Rewards
Readings
Chapters 3 & 4
Discussion 2
Following the guidelines in the Applications following Chapter 4. Conduct a Job Requirements or Job Rewards Job Analysis of a job you want to study. Prepare a written report of your project. (Minimum 300 words, due Friday)
Responses
You must first post your original discussion in order to view other discussions in the thread. After reviewing all the discussions you should select 5 discussion postings of other students and provide your responses to those five. Post these in the discussion thread for Week 2. (Due Sunday)
Dropbox Assignment 1
Review Case Two in The Tanglewood Case. You will find specific details on the last page of Case 2 in the casebook. Complete 1 - 4. Submit your recommendations to the Dropbox by Sunday midnight.
Quiz 2
Complete 20-question Quiz in course over Chapters 3 & 4 by Sunday.
Week 3: External Recruitment/Internal Recruitment
Readings
Chapters 5 & 6
Discussion 3
Upward mobility is important to all organizations and particularly critical to employees. Traditional career paths emphasize strict upward mobility within an organization. How does mobility differ in organizations with innovative career paths? List the career paths discussed in our text, sharing not only how mobility occurs in each, but also how you might have observed such practices or the lack of them in your own experience. How do you feel about these innovative career paths? (Minimum 300 words, due Friday)
Responses
You must first post your original discussion in order to view other discussions in the thread. After reviewing all the discussions you should select 5 discussion postings of other students and provide your response to those five. Post these in the discussion thread for Week 3. (Due Sunday)
Dropbox Assignment 2
Review Case Three in The Tanglewood Casebook. You will find specific details on the last page of Case 3 in the casebook. Complete questions 1 – 6. Submit your casework to the Dropbox by Sunday midnight.
Quiz 3
Complete 20-question Quiz over Chapters 5 & 6 by Sunday.
Week 4: Measurements/External Selection I
Readings
Chapters 7 & 8
Discussion 4
Some methods of initial assessment appear to be more useful than others. If you were starting your own business, which initial assessment methods would you use and why? Be sure to reflect your knowledge of ideas presented in Chapter eight as you develop your own suggestions. Keep in mind the necessity of being able to measure assessments. (Minimum 300 words, due Friday)
Responses
You must first post your original discussion in order to view other discussions in the thread. After reviewing all the discussions you should select 5 discussion postings of other students and provide your response to those five. Post these in the discussion thread for Week 4. (Due Sunday)
Quiz 4
Complete 20-question Quiz over Chapters 7 & 8 by Sunday.
Midterm Exam
In the Quizzes area of D2L, complete the midterm exam no later than Sunday. The midterm covers chapters 1-8.
Week 5: External Selection II/Internal Selection
Readings
Chapters 9 & 10
Discussion 5
Describe the structured interview. What are the characteristics of structured interviews that improve on the shortcomings of unstructured interviews? Develop one original situational question and an accompanying rating scale using benchmark responses with assigned values to be used in a structured interview. Be sure to note the task you are targeting for the job. (This task will prepare you for the next casework assignment at Tanglewood.) Due Friday Minimum 300 words.
Responses
You must first post your original discussion in order to view other discussions in the thread. After reviewing all the discussions you should select 5 discussion postings of other students and provide your response to those five. Post these in the discussion thread for Week 5. (Due Sunday)
Dropbox Assignment
Review Case Six in The Tanglewood Casebook Start developing your situational and behavioral questions for the next case and a scoring key for each of those questions. Dropbox 3 is not due until Week 6, but it is good to get a head-start as it requires significant time.
Quiz 5
Complete 20-question Quiz over Chapters 9 & 10 by Sunday.
Week 6: Decision Making/Final Match
Readings
Chapters 11 & 12
Discussion 6
Address one of the following questions in the discussion. (Minimum 300 words, due Friday)

Choice one: Describe each of the four methods or approaches given in the Compensatory model used for final selection decisions. Then, in your own words, describe the pros and cons of each. Which do you like best and why?

Choice two: Describe the Multiple Hurdles predictor method of selection – What advantage do you see in this method compared to those given in the compensatory methods explained in your text?
Responses
You must first post your original discussion in order to view other discussions in the thread. After reviewing all the discussions you should select 5 discussion postings of other students and provide your response to those five. Post these in the discussion thread for Week 6. (Due Sunday)
Dropbox Assignment 3
Review Case Six in The Tanglewood Casebook. You will find specific details on the last page of Case 6 in the casebook. Complete Questions1, 3, & 4. Submit your recommendations to the Dropbox by Sunday midnight.
Quiz 6
Complete 20-question Quiz over Chapters 11 & 12 by Sunday.
Course Evaluation
Please evaluate the course. You will have an opportunity to evaluate the course near the end of the session. A link sent to your CougarMail will allow you to access the evaluation. Please note that these evaluations are provided so that I can improve the course, find out what students perceive to be its strengths and weaknesses, and in general assess the success of the course. Please do take the time to fill this out.
Week 7: Staffing System Management
Readings
Chapter 13
Discussion 7
Address one of the following questions in the discussion. (Minimum 300 words, due Friday)

Choice one: In developing a report on the effectiveness of a staffing process for entry-level jobs, what factors would you address and why?

Choice two: What are the advantages of having a centralized staffing function, as opposed to letting each manager be totally responsible for all staffing activities in his or her unit?
Responses
You must first post your original discussion in order to view other discussions in the thread. After reviewing all the discussions you should select 5 discussion postings of other students and provide your response to those five. Post these in the discussion thread for Week 7. (Due Sunday)
Dropbox Assignment 4
Review Case Seven in The Tanglewood Casebook. You will find specific details on the last page of Case 7, Questions 2 & 4 in the casebook. submit your work and recommendations to the Dropbox by Sunday midnight.
Quiz 7
Complete 20-question Quiz over Chapter 13 by Sunday.
Week 8: Retention Management
Readings
Chapter 14
Discussion 7
Discuss some potential problems with downsizing as an organization’s first response to a need to cut labor costs. Due Wednesday.
Dropbox Assignment 5
Compile a summary of your learning experience from the The Tanglewood Case. Submit your 2 – 3 page double spaced pages of comments to the Dropbox by Thursday midnight.
Quiz 8
Complete 20-question Quiz over Chapter 14 by Thursday.
Responses
You must first post your original discussion in order to view other discussions in the thread. After reviewing all the discussions you should select 5 discussion postings of other students and provide your response to those five. Post these in the discussion thread for Week 8. (Due Friday)
Final Exam
In the Quizzes area of D2L, complete the final exam on Friday but absolutely no later than Saturday. The class will be closed for input after Saturday night midnight. The final covers chapters 9-14.


Course Policies

Student Conduct

All Columbia College students, whether enrolled in a land-based or online course, are responsible for behaving in a manner consistent with Columbia College's Student Conduct Code and Acceptable Use Policy. Students violating these policies will be referred to the office of Student Affairs and/or the office of Academic Affairs for possible disciplinary action. The Student Code of Conduct and the Computer Use Policy for students can be found in the Columbia College Student Handbook. The Handbook is available online; you can also obtain a copy by calling the Student Affairs office (Campus Life) at 573-875-7400. The teacher maintains the right to manage a positive learning environment, and all students must adhere to the conventions of online etiquette.

Plagiarism

Your grade will be based in large part on the originality of your ideas and your written presentation of these ideas. Presenting the words, ideas, or expression of another in any form as your own is plagiarism. Students who fail to properly give credit for information contained in their written work (papers, journals, exams, etc.) are violating the intellectual property rights of the original author. For proper citation of the original authors, you should reference the appropriate publication manual for your degree program or course (APA, MLA, etc.). Violations are taken seriously in higher education and may result in a failing grade on the assignment, a grade of "F" for the course, or dismissal from the College.

Collaboration conducted between students without prior permission from the instructor is considered plagiarism and will be treated as such. Spouses and roommates taking the same course should be particularly careful.

All required papers may be submitted for textual similarity review to Turnitin.com for the detection of plagiarism. All submitted papers may be included in the Turnitin.com reference database for the purpose of detecting plagiarism. This service is subject to the Terms and Conditions of Use posted on the Turnitin.com site.

Non-Discrimination

There will be no discrimination on the basis of sex, race, color, national origin, sexual orientation, religion, ideology, political affiliation, veteran status, age, physical handicap, or marital status.

Student Accessibility Resources

Students with documented disabilities who may need academic services for this course are required to register with the office of Student Accessibility Resources. Until the student has been cleared through this office, accommodations do not have to be granted. If you are a student who has a documented disability, it is important for you to read the entire syllabus as soon as possible. The structure or the content of the course may make an accommodation not feasible. Student Accessibility Resources is located in Student Affairs in AHSC 215 and can be reached by phone at (573) 875-7626 or email at sar@ccis.edu.

Online Participation

You are expected to read the assigned texts and participate in the discussions and other course activities each week. Assignments should be posted by the due dates stated on the grading schedule in your syllabus. If an emergency arises that prevents you from participating in class, please let your instructor know as soon as possible.

Attendance Policy

Attendance for a week will be counted as having submitted any assigned activity for which points are earned. Attendance for the week is based upon the date work is submitted. A class week is defined as the period of time between Monday and Sunday (except for week 8, when the work and the course will end on Saturday at midnight.) The course and system deadlines are based on the Central Time Zone.

Cougar Email

All students are provided a CougarMail account when they enroll in classes at Columbia College. You are responsible for monitoring email from that account for important messages from the College and from your instructor. You may forward your Cougar email account to another account; however, the College cannot be held responsible for breaches in security or service interruptions with other email providers.

Students should use email for private messages to the instructor and other students. The class discussions are for public messages so the class members can each see what others have to say about any given topic and respond.

Late Assignment Policy

An online class requires regular participation and a commitment to your instructor and your classmates to regularly engage in the reading, discussion and writing assignments. Although most of the online communication for this course is asynchronous, you must be able to commit to the schedule of work for the class for the next eight weeks. You must keep up with the schedule of reading and writing to successfully complete the class.

No late discussion posts will be accepted.

No late assignments will be accepted without extenuating circumstances beyond the control of the student and with instructor notification prior to the due date (Columbia College Catalog).

Course Evaluation

You will have an opportunity to evaluate the course near the end of the session. A link will be sent to your CougarMail that will allow you to access the evaluation. Be assured that the evaluations are anonymous and that your instructor will not be able to see them until after final grades are submitted.


Additional Resources

Orientation for New Students

This course is offered online, using course management software provided by Desire2Learn and Columbia College. The course user guide provides details about taking an online course at Columbia College. You may also want to visit the course demonstration to view a sample course before this one opens.

Technical Support

If you have problems accessing the course or posting your assignments, contact your instructor, the Columbia College Helpdesk, or the D2L Helpdesk for assistance. Contact information is also available within the online course environment.

Online Tutoring

Smarthinking is a free online tutoring service available to all Columbia College students. Smarthinking provides real-time online tutoring and homework help for Math, English, and Writing. Smarthinking also provides access to live tutorials in writing and math, as well as a full range of study resources, including writing manuals, sample problems, and study skills manuals. You can access the service from wherever you have a connection to the Internet. I encourage you to take advantage of this free service provided by the college.

Access Smarthinking through CougarTrack under Students -> Academics -> Academic Resources.


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