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Online classes

Effective: Late Fall 8-Week, 2017/2018

HEAL 131: Medical Administrative Assistant II

Course Description

This course will build on the knowledge gained in the Medical Administrative Assistant I course to provide the student with the knowledge, skills and behaviors required of a medical administrative assistant in today’s healthcare arena. The basic principles of pharmacology related to the practice of the medical assistant will be explored. The student will gain an understanding of how the medical administrative assistant plays a key role in administrative functions, the health record, coding, health insurance and medical billing procedures in a medical practice. This course will also ensure that the medical assistant maintains competency in safety and emergency practices.

Prerequisite: HEAL 130

Proctored Exams: None



Syllabus Contents

Textbooks

Required

  • Proctor, D., Niedzwiecki, B., Pepper, J., and Madero, P. (2017). Kinn’s The Administrative Medical Assistant: An Applied Learning Approach (13th). St. Louis, MO: Elsevier Health Sciences.
    • [ISBN-978-0-323-39672-1]
    • Note: An e-Book option is also available from the publisher.
  • Proctor, D., Niedzwiecki, B., Pepper, J., and Madero, P. (2017). Study Guide for Kinn’s The Administrative Medical Assistant: An Applied Learning Approach (13th). St. Louis, MO: Elsevier Health Sciences.
    • [ISBN-978-0-323-39675-2]

Evolve

Additional course tools are available on Evolve. Register for free at the Evolve Website (link located in the Readings description within the "Course Overview and Expectations" section of the course Content area) by clicking the “Register for this now” button. e-Book options are also available at the Evolve Website.

MBS Information

Textbooks for the course may be ordered from MBS Direct. You can order

For additional information about the bookstore, visit http://www.mbsbooks.com.


Course Overview

This course is a fast-paced eight week online session that covers the health record, principles of pharmacology, coding, medical billing procedures, and supervision of personal, marketing, safety practices, emergency practices and career development skills.



Technology Requirements

Participation in this course will require the basic technology for all online classes at Columbia College:
  • A computer with reliable Internet access
  • A web browser
  • Acrobat Reader
  • Microsoft Office or another word processor such as Open Office

You can find more details about standard technical requirements for our courses on our site.


Course Learning Outcomes

  1. Discuss the difference between the electronic and paper health record.
  2. Explain the role of the medical administrative assistant in medication management.
  3. Describe how to use the most current diagnostic and procedural codes.
  4. Summarize the various health insurance plans and how they affect medical billing and reimbursement.
  5. Discuss the difference between patient accounts, collections, and practice management.
  6. Define the characteristics and responsibilities of a successful office manager in a healthcare setting.
  7. Explain the importance of medical practice customer service and marketing.
  8. Describe safety and emergency practices required in the ambulatory setting.
  9. Discuss the various practices needed to develop the career of the medical administrative assistant.

Grading

Grading Scale
Grade Points Percent
A 900-1000 90-100%
B 800-899 80-89%
C 700-799 70-79%
D 600-699 60-69%
F 0-599 0-59%
Grade Weights
Assignment Category Points Percent
Discussions (7) 105 10%
Dropbox A Assignments (7) 210 21%
Dropbox B Assignments (6) 120 12%
Quizzes (7) 420 42%
Final Exam (1) 145 14%
Total 1000 100%


Schedule of Due Dates

Week 1
Assignment Points Due
Discussion 1 15 Wednesday/Saturday
Dropbox 1A 30 Thursday
Quiz 1 60 Sunday
Week 2
Assignment Points Due
Discussion 2 15 Wednesday/Saturday
Dropbox 2A 30 Thursday
Dropbox 2B 20 Saturday
Quiz 2 60 Sunday
Week 3
Assignment Points Due
Discussion 3 15 Wednesday/Saturday
Dropbox 3A 30 Thursday
Dropbox 3B 20 Saturday
Quiz 3 60 Sunday
Week 4
Assignment Points Due
Discussion 4 15 Wednesday/Saturday
Dropbox 4A 30 Thursday
Dropbox 4B 20 Saturday
Quiz 4 60 Sunday
Week 5
Assignment Points Due
Discussion 5 15 Wednesday/Saturday
Dropbox 5A 30 Thursday
Dropbox 5B 20 Saturday
Quiz 5 60 Sunday
Week 6
Assignment Points Due
Discussion 6 15 Wednesday/Saturday
Dropbox 6A 30 Thursday
Dropbox 6B 20 Saturday
Quiz 6 60 Sunday
Week 7
Assignment Points Due
Discussion 7 15 Wednesday/Saturday
Dropbox 7A 30 Thursday
Dropbox 7B 20 Saturday
Quiz 7 60 Sunday
Week 8
Assignment Points Due
Final Exam 145 Saturday
Total Points 1000

Assignment Overview

Readings

Each week you will have various readings from our textbook for the course. In addition to these readings, you should also review the Instructional Materials located in the Content area for each week. Make sure to complete all readings prior to attempting any assignments.

Digital Student Resources

Additional course tools are available on Evolve. Register for free at the Evolve Website by clicking the “Register” button.


Discussions

You will participate in an online discussions to deepen your understanding of the course topics during weeks 1 - 7. Each discussion is worth 15 points. Your initial posts should answer all discussion questions thoroughly and are due by 11:59 pm C.T. Wednesday of each week. In addition, at least two response posts to your classmates are required per discussion and are due by 11:59 pm C.T. Saturday of each week.

Your initial posts should be written in your own words, contain 1-2 paragraphs for each topic assessed, and be supported by evidence from the textbook and / or secondary resources. All sources must be properly formatted using APA in-text citations and a reference list. Information obtained from websites should also be properly cited and referenced. Writing is expected to be at a college-level with correct grammar and punctuation, excluding quoted material.

Your two responses to others’ posts should also be well developed, fully explaining your response to the classmates’ posts. Write one to two paragraph responses that add to the conversation and take it further; simply posting “I agree” or “good job” does not help develop ideas. For maximum learning and point benefits, respond to at least two students’ posts.


Dropbox A

During weeks 1 - 7, you will submit answers to five study questions to Dropbox A. Dropbox A, worth 30 points each, is due Thursday by 11:59 pm C.T. of the week assigned. Writing is expected to be at a college-level with correct grammar and punctuation, containing at least two or more specific examples per question. All sources must be properly formatted using APA in-text citations and a reference list. Information obtained from websites should also be properly cited and referenced.


Dropbox B

During weeks 2 - 7, you will submit answers to specific case study or scenario-based questions to Dropbox B. Dropbox B, worth 20 points each, is due Saturday by 11:59 pm C.T. of the week assigned. Writing is expected to be at a college-level with correct grammar and punctuation. The length of each Dropbox Assignment B varies from 1 - 7 pages. All sources must be properly formatted using APA in-text citations and a reference list. Information obtained from websites should also be properly cited and referenced.


Quizzes

There will be 7 weekly quizzes, worth 60 points each, due Sunday by 11:59 pm C.T. of weeks 1 - 7. The quizzes consist of 30 questions worth 2 points each. You will have 45 minutes and only one attempt at each quiz, so please study in advance.


Final Exam

The Final Exam, worth 145 points, must be completed Saturday by 11:59 pm C.T. of week 8, the last day of the course. The exam is cumulative, covering chapters 12 – 23 of your textbook. It will consists of 58 multiple-choice questions worth 2.5 points each. You will have 160 minutes and only one attempt at the exam, so please study in advance.



Course Outline

Click on each week to view details about the activities scheduled for that week.

Week 1: Patient Health Record
Readings

Chapters 12

Instructional Materials

Discussion 1

Mr. X is checking in for his office visit. You ask him if he would like to participate in the Health Information Exchanges. He has concern about his information being placed on the web for everyone to see.  You are the Medical Assistant checking him in.   Explain to Mr. X one of the safeguards in place in order to alleviate this patient’s concerns.  Try to choose a safeguard which has not been explained in another student’s post.  Only two students may use the same safeguard for their initial post and your response post should be to a student who chose a different safeguard.

Dropbox 1A

Study Questions

  1. Differentiate between subjective and objective information in creating a patient’s health record.
  2. Distinguish between an electronic health records (EHR) and an electronic medical record (EMR).
  3. Explore the advantages, disadvantages, and capabilities of an EHR system, and explain how to organize a patient’s health record.
  4. Describe how and when to release health record information; discuss health information exchanges (HIEs).
  5. Discuss dictation and transcription, and discuss transfer, destruction and retention of medical records as related to paper records.
Quiz 1

Quiz 1 covers chapter 12 of your textbook. The quiz consists of 30 multiple-choice questions worth 2 points each. You will have 45 minutes and only one attempt at this quiz, so please study in advance.

Week 2: Principles of Pharmacology
Readings

Chapters 13

Instructional Materials

Discussion 2

Mrs. Johnson, a 78 year old female, is calling the physician office with a question about her medication.  She asks you the following questions:  “My doctor changed my prescription of anti-inflammatory medication to a lower dose than it has been in years. Why did he lower the dose and what could happen if I continue the old dose of medication.” How would you respond?

Dropbox 2A

Study Questions

  1. List the DEA regulations for prescriptions drugs for each of the five schedules of the Controlled Substance Act.
  2. Differentiate a drug’s chemical, generic, and trade names.
  3. Describe factors that affect the action of a drug, including the physiologic changes associated with aging.
  4. Examine the role of the medical assistant in drug therapy education
  5. Identify the medical assistant’s legal responsibility in medication management in an ambulatory care setting.
Dropbox 2B
Make a table listing the Responsibilities of the Drug Enforcement Administration (DEA), Federal Trade Commission (FTC), Health and Human Services (HHS), and Food and Drug Administration (FDA) and each agency’s regulations in the medical office. 
Quiz 2

Quiz 2 covers chapter 13 of your textbook. The quiz consists of 30 multiple-choice questions worth 2 points each. You will have 45 minutes and only one attempt at this quiz, so please study in advance.

Week 3: Medical Coding Procedures and Health Insurance
Readings

Chapters 14 - 16

Instructional Materials

Discussion 3

Mike Simeon, a recent medical assistant graduate, excelled in his diagnostic coding course.  He is interviewing for an entry-level coding position at a gastroenterology practice.  The clinic manager asks Mike. "Why does a medical assistant need to know the steps for performing diagnostic coding."  Answer the question Mike was asked, being sure to reference your text.  Remember that Mike is in an interview and his answer will influence whether or not he gets the job.

Dropbox 3A

Study Questions

  1. Describe the transition from ICD-9-CM diagnostic coding to ICD-1Ø-CM diagnostic coding.
  2. Identify the structure and format of the ICD-1Ø-CM.
  3. Identify the required medical documentation for accurate procedural coding.
  4. Explain the health insurance contract between the healthcare provider and the health insurance company.
  5. Define “medical necessity” as it applies to diagnostic and procedural coding; also medical necessity guidelines.
Dropbox 3B

Describe the process for preauthorization of a surgical patient (3 -5 paragraphs) and discuss the documentation needed for this process (1 -2 paragraphs). 

Quiz 3

Quiz 3 covers chapters 14 - 16 of your textbook. The quiz consists of 30 multiple-choice questions worth 2 points each. You will have 45 minutes and only one attempt at this quiz, so please study in advance.

Week 4: Medical Billing Procedures and Other Ofice Adminstrative Funtions
Readings

Chapters 17 - 19

Instructional Materials

Discussion 4
Mr. Smith has been a patient of Dr. Sanza for many years. Over the years, Dr. Sanza has written off many of his visits because of Mr. Smith’s inability to pay. You know that Mr. Smith now receives a retirement check each month and has insurance to pay all but his copayment. Today, he walks to the door to leave without paying the copayment. How do you handle this situation?
Dropbox 4A

Study Questions

  1. Describe the impact on the Truth in Lending Act on collections policies for patient accounts.
  2. Discuss ways to obtain credit information, and explain patient billing and payment options.
  3. Explain the purpose of the Federal Reserve Bank and the types of banks it manages.
  4. Discus the use of debit and credit cards, including advantages and precaution.
  5. Understand the purpose of bank account reconciliation for auditing purposes.
Dropbox 4B

Discus patient education (1 -2 paragraphs), in addition to legal and ethical issues (2 -3 paragraphs) related to patient accounts, collections, and practice management.

Quiz 4

Quiz 4 covers chapters 17 - 19 of your textbook. The quiz consists of 30 multiple-choice questions worth 2 points each. You will have 45 minutes and only one attempt at this quiz, so please study in advance.

Week 5: Supervision and Human Resource Management
Readings

Chapters 20 - 21

Instructional Materials

Discussion 5
You are the office manager, and a co-worker has been neglecting her duties and making mistakes. This co-worker has also become your friend outside of the office. How would you approach this situation?
Dropbox 5A

Study Questions

  1. Define qualities and responsibilities of a successful office manager in a healthcare facility.
  2. Explain the chain of command in the medical office.
  3. Distinguish between advertising and public relations.
  4. Explain how to successfully deliver high-quality customer service, including how to identify with patients, and the value of patient surveys.
  5. Explain the role of patient navigator, including how to facilitate referrals to community resources.
Dropbox 5B

Research and find an example of a Medical Administrative Assistant job description.  Post the example of the job description and discuss the areas of the job description you found to be interesting to you. 

Quiz 5

Quiz 5 covers chapters 20 - 21 of your textbook. The quiz consists of 30 multiple-choice questions worth 2 points each. You will have 45 minutes and only one attempt at this quiz, so please study in advance.

Week 6: Safety and Emergency
Readings

Chapter 22

Instructional Materials

Discussion 6

Thomas Antonio, a 67-year old patient, calls to report that when he woke up at 7am this morning, the left side of his face was drooping and he had difficulty seeing out of his left eye. He was unsteady on his feet and fell and hit his head.  The symptoms went away and he is feeling fine now, but his head continues to bleed some.  State five questions that you would ask him in your telephone screening process and why you would ask them.

Respond to two other students’ initial posts, giving them two different questions that they could have asked.  Identify which question you think would be the most important for this scenario and explain why.

Dropbox 6A

Study Questions

  1. Discuss factors associated with a safe and unsafe working conditions for employees.
  2. Describe the fundamental principles for evaluation of a healthcare facility.
  3. Discuss the requirements for proper disposal of hazardous materials.
  4. Describe the medical assistant’s role in emergency response.
  5. Summarize general rules for managing emergencies.
Dropbox 6B
Upload a copy of your American Heart Basic Life Saving Certificate/Card.
Quiz 6

Quiz 6 covers chapter 22 of your textbook. The quiz consists of 30 multiple-choice questions worth 2 points each. You will have 45 minutes and only one attempt at this quiz, so please study in advance.

Course Evaluation
Please evaluate the course. You will have an opportunity to evaluate the course near the end of the session. A link sent to your CougarMail will allow you to access the evaluation. Please note that these evaluations are provided so that I can improve the course, find out what students perceive to be its strengths and weaknesses, and in general assess the success of the course. Please do take the time to fill this out.
Week 7: Career Development
Readings

Chapter 23

Instructional Materials

Discussion 7
As a new graduate of a medical assisting program, you find an ad in the local paper for a credentialed medical assistant with 2 years of experience in the field. You have not taken a credentialing examination and you do not have any medical experience. Should you apply for this position? If you do apply, should you expect to be selected? What are some of the advantages of possibly applying?
Dropbox 7A

Study Questions

  1. Describe the four personality traits that are most important to employers.
  2. Explain the three areas that need to be examined to determine one’s strength and skills.
  3. List and describe the four phases of the interview process.
  4. List some common early mistakes of which a new employee should be aware.
  5. Discuss various life skills needed to the workplace.
Dropbox 7B
Develop and post your personal resume. Use the examples in your book as a reference on format. 
Quiz 7

Quiz 7 covers chapter 23 of your textbook. The quiz consists of 30 multiple-choice questions worth 2 points each. You will have 45 minutes and only one attempt at this quiz, so please study in advance.

Week 8: Summary and Review
Readings

Review Chapters 12 - 23

Instructional Materials

Final Exam

The Final Exam, worth 145 points, must be completed Saturday by 11:59 pm C.T. of week 8, the last day of the course. The exam is cumulative, covering chapters 12 – 23 of your textbook. It will consists of 58 multiple-choice questions worth 2.5 points each. You will have 160 minutes and only one attempt at the exam, so please study in advance.



Course Policies

Student Conduct

All Columbia College students, whether enrolled in a land-based or online course, are responsible for behaving in a manner consistent with Columbia College's Student Conduct Code and Acceptable Use Policy. Students violating these policies will be referred to the office of Student Affairs and/or the office of Academic Affairs for possible disciplinary action. The Student Code of Conduct and the Computer Use Policy for students can be found in the Columbia College Student Handbook. The Handbook is available online; you can also obtain a copy by calling the Student Affairs office (Campus Life) at 573-875-7400. The teacher maintains the right to manage a positive learning environment, and all students must adhere to the conventions of online etiquette.

Plagiarism

Your grade will be based in large part on the originality of your ideas and your written presentation of these ideas. Presenting the words, ideas, or expression of another in any form as your own is plagiarism. Students who fail to properly give credit for information contained in their written work (papers, journals, exams, etc.) are violating the intellectual property rights of the original author. For proper citation of the original authors, you should reference the appropriate publication manual for your degree program or course (APA, MLA, etc.). Violations are taken seriously in higher education and may result in a failing grade on the assignment, a grade of "F" for the course, or dismissal from the College.

Collaboration conducted between students without prior permission from the instructor is considered plagiarism and will be treated as such. Spouses and roommates taking the same course should be particularly careful.

All required papers may be submitted for textual similarity review to Turnitin.com for the detection of plagiarism. All submitted papers may be included in the Turnitin.com reference database for the purpose of detecting plagiarism. This service is subject to the Terms and Conditions of Use posted on the Turnitin.com site.

Non-Discrimination

There will be no discrimination on the basis of sex, race, color, national origin, sexual orientation, religion, ideology, political affiliation, veteran status, age, physical handicap, or marital status.

Student Accessibility Resources

Students with documented disabilities who may need academic services for this course are required to register with the office of Student Accessibility Resources. Until the student has been cleared through this office, accommodations do not have to be granted. If you are a student who has a documented disability, it is important for you to read the entire syllabus as soon as possible. The structure or the content of the course may make an accommodation not feasible. Student Accessibility Resources is located in Student Affairs in AHSC 215 and can be reached by phone at (573) 875-7626 or email at sar@ccis.edu.

Online Participation

You are expected to read the assigned texts and participate in the discussions and other course activities each week. Assignments should be posted by the due dates stated on the grading schedule in your syllabus. If an emergency arises that prevents you from participating in class, please let your instructor know as soon as possible.

Attendance Policy

Attendance for a week will be counted as having submitted any assigned activity for which points are earned. Attendance for the week is based upon the date work is submitted. A class week is defined as the period of time between Monday and Sunday (except for week 8, when the work and the course will end on Saturday at midnight.) The course and system deadlines are based on the Central Time Zone.

Cougar Email

All students are provided a CougarMail account when they enroll in classes at Columbia College. You are responsible for monitoring email from that account for important messages from the College and from your instructor. You may forward your Cougar email account to another account; however, the College cannot be held responsible for breaches in security or service interruptions with other email providers.

Students should use email for private messages to the instructor and other students. The class discussions are for public messages so the class members can each see what others have to say about any given topic and respond.

Late Assignment Policy

An online class requires regular participation and a commitment to your instructor and your classmates to regularly engage in the reading, discussion and writing assignments. Although most of the online communication for this course is asynchronous, you must be able to commit to the schedule of work for the class for the next eight weeks. You must keep up with the schedule of reading and writing to successfully complete the class.

No late discussion posts will be accepted.

Late assignments will not be accepted without prior approval from the instructor.

Course Evaluation

You will have an opportunity to evaluate the course near the end of the session. A link will be sent to your CougarMail that will allow you to access the evaluation. Be assured that the evaluations are anonymous and that your instructor will not be able to see them until after final grades are submitted.


Additional Resources

Orientation for New Students

This course is offered online, using course management software provided by Desire2Learn and Columbia College. The course user guide provides details about taking an online course at Columbia College. You may also want to visit the course demonstration to view a sample course before this one opens.

Technical Support

If you have problems accessing the course or posting your assignments, contact your instructor, the Columbia College Helpdesk, or the D2L Helpdesk for assistance. Contact information is also available within the online course environment.

Online Tutoring

Smarthinking is a free online tutoring service available to all Columbia College students. Smarthinking provides real-time online tutoring and homework help for Math, English, and Writing. Smarthinking also provides access to live tutorials in writing and math, as well as a full range of study resources, including writing manuals, sample problems, and study skills manuals. You can access the service from wherever you have a connection to the Internet. I encourage you to take advantage of this free service provided by the college.

Access Smarthinking through CougarTrack under Students -> Academics -> Academic Resources.


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