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Registration frequently asked questions

Username, password & CougarTrack questions

General registration questions

What does it mean if I am timed out?

For your security, you will automatically be logged out of the screens that interface with your academic records after a period of inactivity. The message you will receive is: "For your security, you have been timed out. If you would like to access your accounts, please log in again."

I am having trouble; who should I contact?

You should contact the appropriate office depending upon your problem. If you're not sure, call (800) 231-2391 and use the following extensions based on your needs:

  • Student Financial Services - ext. 7252 for questions regarding payment issues.
  • Registration Office - ext. 7526 for questions concerning registration, grades, class schedules, etc.
  • Evaluations and Transcripts - ext. 7658 for questions concerning transcripts or transcript request status.
  • Help Desk - ext. 7369 for help with log-in activation and password or User ID issues. You may also visit the CougarTrack FAQ page.

Where do I get my books?

As part of TruitionSM, Columbia College will provide the books required for your courses. Optional and recommended materials are not provided but are available for purchase. Consult your course syllabus or visit the bookstore for more information.

Payment arrangements message:

I registered for courses through eRegistration and was told that in order to complete the enrollment process I must make payment arrangements.

Unless you have full financial aid or are paid in full, you must set up a payment plan at the time of registration. If you see the message that states, “To complete the enrollment process you must make payment arrangements” you do not have enough financial aid to cover your expenses and you MUST set up a payment plan. If you do not do this your registration will not be saved. Click on the ePayment link to proceed.

I have full financial aid but I still get the message that states that I must make payment arrangements and/or my aid is not included in the payment plan.

Some financial aid, especially institutional aid, is available only when a student is registered full time. Other types of aid, such as Pell Grants, are prorated based on ½ time, ¾ time or full time. If total registered hours are less than full time, the aid will not be computed, or may be computed at a lower amount. Full time status for 8- and 16-week terms requires enrollment in at least 6 and 12 credit hours respectively.

Day students with institutional aid who wish to register part time initially will be required to set up a payment plan for their part-time enrollment until they register full time.

Financial aid that is included in a payment plan will automatically adjust as your enrollment or financial aid changes. For example, if you have a Pell Grant and register for 3 credit hours in an 8-week session, only half of the Pell Grant will be included in your payment plan. If you add another 3 credit hours, for a total of 6 hours, the Pell Grant included in your plan will automatically be figured for full-time status.

Only financial aid that has been awarded will be included in a payment plan. Aid that is estimated or pending will not be included.

I received an eRegistration failure message stating that I was not registered.

Unless you have enough financial aid to cover your entire balance, or you pay in full, you are required to set up a payment plan to complete the registration process. Making a partial payment without completing a payment plan does not complete your registration, and you are not registered.

If you do not want to set up a payment plan, you must pay your account balance in full.

I tried to drop/withdraw from my class and received a message that stated this option isn't currently available.

You may drop classes in CougarTrack by selecting the Registration link under the heading Academics and clicking the link for the Register and Drop Sections. The drop period normally ends on the first business day of the second week of classes. After the drop period has ended, you may submit a Course Withdrawal Form through the sixth week of class. The Course Withdrawal form is located in CougarTrack under the heading Academics, then select the Registration link, and click on Course Withdrawal Form. Course Withdrawal Forms are processed manually by a campus staff member during regular business hours.


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