Registration frequently asked questions
General registration questions
Username, password & CougarTrack questions
General eRegistration questions
What does it mean if I am timed out?
For your security you will automatically be logged out of the screens that interface with your academic
records after a period of inactivity. The message you will receive is "For your security, you have been
timed out. If you would like to access your accounts again, please log in again."
I am having trouble; who should I contact?
You should contact the appropriate office depending upon your problem. If you're not sure, call (800) 231-2391 and use the following extensions based on your needs:
- Student Financial Services - ext. 7252 for questions
regarding payment issues
- Registration Office - ext. 7526 for questions concerning
registration, grades, class schedules, etc.
- Evaluations and Transcripts - ext. 7658 for questions
concerning transcripts or transcript request status
- Help Desk - ext. 7369 for help with login activation
and password or User ID issues, or see the CougarTrack
Where do I get my books?
Check with your particular campus as to how to get your books.
For the Online Campus go to www.ccis.edu
and click on Online Campus, Current students,
and then MBS Online Bookstore.
Payment arrangements message:
I registered for
courses through eRegistration and was told that in order to complete the
enrollment process I must make payment arrangements.
Unless you have full financial aid or are paid in full, you must set up a payment
plan at the time of registration. If you see the message that states, “To complete
the enrollment process you must make payment arrangements” you do not have enough
financial aid to cover your expenses and you MUST set up a payment plan. If you
do not do this your registration will not be saved. Click on the ePayment link
I have full financial aid but I still get the message that
states that I must make payment arrangements and/or my aid is not included
in the payment plan.
- Some financial aid, especially institutional aid, is available only when
a student is registered full time. Other types of aid, such as a Pell Grant,
are prorated based on ½ time, ¾ time or full time. If total registered hours
are less than full time, the aid will not be computed, or may be computed at
a lower amount. Full time status for 8 and 16 weeks terms requires enrollment
in at least 6 and 12 credit hours respectively.
- Day students with institutional aid who wish to register part time initially,
will be required to set up a payment plan for their part time enrollment until
they register full time.
- Financial aid that is included in a payment plan will automatically adjust as
your enrollment or financial aid change. For example, if you have a Pell Grant
and register for 3 credit hours in an 8 week session. Only half of the Pell Grant
will be included in your payment plan. If you add another 3 credit hours, for
a total of 6 hours, the Pell Grant included in your plan will automatically be
figured for full time status.
- Only financial aid that has been awarded will be included in a payment plan.
Aid that is estimated or pending will not be included.
I received an eRegistration failure message stating that I was not registered.
Unless you have enough financial aid to cover your entire balance, or you pay in full, you are required to set up a payment plan to complete the registration process. Making a partial payment without completing a payment plan does not complete your registration (you are not registered.)
If you do not want to set up a payment plan, you must pay your account balance in full.
I tried to drop/withdraw from my class and received a message that stated
this option isn't currently available.
You may drop classes in CougarTrack by selecting the Registration link under the heading Academics and clicking the clink for the Register and Drop Sections. The drop period normally ends on the first business day of the 2nd week of classes. After the drop period has ended you may submit a Course Withdrawal Form through the sixth week of class. The Course Withdrawal form is located in CougarTrack under the heading Academics, then select the Registration link, and click on Course Withdrawal Form. Course Withdrawal Forms are processed manually by a campus staff member during regular business hours.