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Ticket Statistics

Service Level Agreement (SLA) Statistics for October 2017

 SLA Priority
Tickets Achieving SLA
 Percent Tickets Breaching SLA
Percent
 Critical 74 99% 1 1%
 High 65
78% 18 22%
 Medium-High 36
69% 9 17%
 Normal 1751 93%
51
3%

Ticket Statistics for Fiscal Year 2016-2017

Service Level Agreement (SLA) Achievement

 

 SLA Priority
Tickets Achieving SLA
 Percent
 Critical 214
81%
 High 616 85%
 Medium-High 384 84%
 Normal 22510 97%

Overall Service Experience

 

More Information

Contact the Technology Services Solutions Center for more information about the Ticket Statistics at (573) 875-4357 or (800) 231-2391, ext. 4357.

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