Skip to main content

Menu

Ticket Statistics

Service Level Agreement (SLA) Statistics for March 2017

 SLA Priority
Tickets Achieving SLA
 Percent Tickets Breaching SLA
Percent
 Critical 2 50% 2 50%
 High 50
89% 5 9%
 Medium-High 27
90% 3 10%
 Normal 1713 95%
37
2%

Ticket Statistics for Fiscal Year 2015-2016

Service Level Agreement (SLA) Achievement

 

 SLA Priority
Tickets Achieving SLA
 Percent
 Critical 248
17%
 High 871 89%
 Medium-High 388 90%
 Normal 24526 96%

Overall Service Experience

TS Overall Satisfaction

More Information

Contact the Technology Services Solutions Center for more information about the Ticket Statistics at (573) 875-4357 or (800) 231-2391, ext. 4357.

+

Request info

Request info