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Processing times

Below are estimated ranges of standard processing times that specific departments make every effort to operate within. The times are subject to change throughout the academic year and increase during peak times, such as the beginning of a new school year. The purpose of posting these processing times is to provide students and staff a general idea of the turnaround time for various processes. All of these times begin once all required forms have been completed and eligibility requirements are met.


Admitted (after application fee is paid and file is complete) 2-4 business days
Change of Campus 2 business days
Declaration of Major 1-3 business days
Transcript evaluation (all types) 10-12 business days

Financial Aid

Institutional Aid Applications (i.e., scholarships)  3-5 business days
Receipt of FAFSA 3-5 business days
Documents (logged in My Documents) 1-3 business days
Loan documents (logged in My Documents) 1-2 business days
Award Letter Modifications 2-3 business days
Consortium Agreements
5-7 business days
Email Inquiries 2-4 business days
2017-18 Loan Request Forms  3-5 business days
2018-19 Loan Request Forms Not Available until March 2018
2017-18 Verification 4-6 business days 
2018-19 Verification 10-12 business days
2017-18 Award Letter  1-2 business days
2018-19 Award Letter Late February 2018*
2017-18 Special File Reviews (Special consideration, dependency override, 399 codes, etc) 4-6 business days

Enrollment Service Center

Book Vouchers  (Main Campus only) 1-2 business days
Email Inquiries 1-2 business days
DFS Forms (Main Campus only) 1-2 business days
Refund Requests 2 weeks

Office of the Registrar

Change of name PDF Icon 1 business day
Diplomas/degree posting 4-6 weeks
Diploma Re-order  1 week
Online Course Withdrawal 1 business day
Loan Deferment Forms 1 business day
Transcript Request
1-2 business days
Declaration of Major 1-3 business days
Transcript Evaluation (all types) 1-3 business days
Declaration of Candidacy for Degree 10-12 business days

Ousley Family Veterans Service Center

(Online and Main Campus students only)

Request of certification (Required each term) 2-5 business days

Nationwide Campus VA students should contact the VA certifying official at their local campus for current turnaround times. The Department of Veteran Affairs turnaround time for processing VA benefit applications can vary greatly from five to 30 business days.

*Incoming Day students may be packaged in 3-5 business days


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