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FAQ

Registration

How do I add or drop a class?

Use the Self Service Student Planner within CougarTrack to add or drop a course.

You may also register for an additional class on campus or at a local venue.

Students must add a course by the first Wednesday of each session or semester.

Students may drop a course for any reason after enrollment through the first business day of the second week of each session or semester. Students who drop a course through the Student Planner will receive confirmation within 24 hours. If the “drop” button in the Student Planner is not available, the drop period has likely ended.

Students on the traditional campus wishing to discontinue enrollment must complete formal withdrawal procedures with the Dean of Student Affairs. If a student withdraws from the college, he or she may be eligible for a pro-rated tuition credit depending on the completion date of the total withdrawal process.

Graduate students should refer to the Graduate Calendar for deadlines to register, add or drop courses.

Review the catalog for more in-depth information about adding or dropping classes.

How do I change my name on my student records?

How to I grant someone permission to view my educational records?

Payment

How do I make a payment?

Make a payment online through CougarTrack. You may select to pay your current account balance or enter a different amount. You may also change the payment date for a future date.

If you do not have a saved payment method, enter your account information and click “continue.”

Select to which academic term you want to apply your payment. Be sure to apply your payment to the correct academic term, otherwise payment plans may not calculate correctly and prevent you from registering later.

Review your payment confirmation and click “Submit Payment.” Save your receipt for your records.

How do I set up a payment plan?

All students are required to enroll in a payment plan. There are several payment plan options. Students who are currently enrolled should log in to ePayments in CougarTrack and click on “Payment Plans” to see amounts and due dates.

If you are enrolled in classes online, in seat in the evening or at a venue nationwide, you must make a deferred plan to pay tuition in installments. Due dates and information for payment plans will be provided upon registration. Payments not made by the due date will be subject to a late payment charge of $29. Students not paying in full upon registration should sign the deferred payment contract through ePayment.

Students taking classes on the traditional campus in Columbia, Missouri, have the following plan options:

Four-installment plans allow students to pay in four installments each semester. A $29 late fee will be assessed when payments are not made by due dates.

Fall payment due dates: July 31, Aug. 31, Sept. 30, Oct. 1

Spring payment due dates: Dec. 28, Jan. 31, Feb. 28, March 31

Financial aid fully funded plans are plans where educational expenses are paid entirely by financial aid. The plan will show the entire balance due by a specific date near the end of the semester. However, the plan will be paid in full when financial aid is posted to your account. No out-of-pocket payments should be required. If financial aid is cancelled or reduced, payment would be due by the listed due date.

VA benefit plans are for students enrolling in a 16-week semester who receive VA benefits. Students are required to schedule automatic payments made on the due date via electronic check or credit card.

How do I set up an automatic payment plan?

View this document for detailed instructions to set up automatic payments in ePayments.

How do I verify a payment or billing request

Complete a Verification of Payment and Billing Request Form in CougarTrack.

You may request a paper copy by contacting the ESC at esc@CCIS.edu, (573) 875-7252 or (800) 231-2391, ext. 7252. You may also visit us in Missouri Hall 205.

When is a balance considered “past due?”

A student balance is past due if it’s more than 30 days unpaid. Students may set up payment arrangements with Columbia College to pay the balance in installments if the balance has not yet been sent to a collection agency. Until the balance is paid, a student will not be allowed to register for any subsequent term, obtain transcripts, obtain diplomas or apply for a residence hall room.

To set up a payment arrangement on a balance from a prior session, contact the Accounts Collection Specialist at (573) 875-7385 or (800) 231-2391, ext. 7385.

When are unpaid balances sent to a collections agency

If a student bill is unpaid for 90 days or more, it is subject to be sent to a collections agency.

A student will receive a first notice if a bill is unpaid after 30 days, and a final notice if a bill remains unpaid after 60 days. Notices are sent by postal mail to the most current address we have on file.

What happens if an account is sent to a collection agency

We work with three agencies that assist us in collected unpaid balances. They are:

GRC: (888) 710-6818

Recovery Management Services: (800) 932-2851

Windham Professionals: (800) 208-5076

Once a student account has been sent to a collection agency, Columbia College can no longer set up payment arrangements. The balance at Columbia College will not reflect any additional collection fees that may accrue with the agency until the payment is made. You must work with the agency to receive your final balance, including any collection fees.

All payments on collection accounts and bad debt write-off accounts should be made in the form of cash, money order, cashier’s check or credit card. Students paying the collections agency by personal check will have to wait 10 days before being cleared to register or receive a transcript.

What if my employer is helping me pay for college?

Students who receive employer tuition assistance may have the cost of their educational expenses paid by their employer. This could happen through direct billing or reimbursement.

Employers making direct payments for students must send the college a letter authorizing and describing the arrangement. Students must ensure the letter is on file with the college’s Business Office and campus or venue.

Students attending under employer reimbursement are required to follow the college’s standard payment policies. Students can then receive reimbursement based on the employer’s guidelines. Students are required to pay. If full payment is not possible, students may request a deferred payment plan.

What if I have Tuition Assistance (TA)?

You may email your Tuition Assistance (TA) forms directly to your local venue, and they will monitor the entire process for you. Once you submit your TA forms, the paperwork will be forwarded to the Business Office at the traditional campus for billing.

If you are active Army, Army Reserve or Army National Guard, submit your TA request through GoArmyEd.

Tuition Assistance will not be billed until after the last day to drop each session has passed. Until your TA is applied to your student account, it will show a balance. If you have not seen your TA applied to your account after the third week of class, email esc@CCIS.edu or call the Enrollment Service Center at (573) 875-7252 or (800) 231-2391, ext. 7252.

What if Im using MyCAA

The Military Spouse Career Advancement Accounts (MyCAA) provides up to $4,000 of financial assistance over two years for military spouses. Visit the Military OneSource Portal to apply or for more information.

If using MyCAA, you do not need to send in paper authorization each session. Our Accounting Department will electronically pull over funds and apply them to your account after the last day to drop classes each session. If you do not see the funds on your account after the third week of classes, make sure you have selected the correct school in the portal and contact your Military One Source Counselor.

What if I’m using Missouri Vocational Rehabilitation for education-related expenses?

Have your MOVR counselor fax an Authorization Bill directly to our Business Office at (573) 875-7262. Payment amount varies for each student. Learn more about MOVR.

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