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Technical Help


Technology Services' Technical Support page



General Questions



Additional Questions



Technical Help

I have questions about CougarTrack, passwords or account lockout - where can I go for assistance?
Look through the CougarTrack login FAQ to get answers and solutions to common questions and problems — such as login issues, login activation, account lockout, passwords, usernames, etc.

I am having difficulty accessing some pages in CougarTrack, what can I try to do to troubleshoot myself?
Take a look at these solutions for common CougarTrack problems in the CougarTrack troubleshooting page.

I am having problems with CougarMail, or need help to figure out how to use it - where can I go for help?
See the CougarMail FAQ or visit the CougarMail User Guide.

I am having problems with eRegistration - where do I go for assistance?
See the eRegistration FAQ to find answers to common questions.

I am unable to access my Online Campus courses, who do I contact?
If you are not able to access your online classes, contact our Online Campus here: email: onlinecampus@ccis.edu or call: (573) 875-7246 or (800) 231-2391, ext. 7246.

How do I enable JavaScript in my browser?
Many of our Web pages utilize JavaScript for interactive features. Follow the instructions below for your browser:

Internet Explorer 6

  1. Select Tools from the top menu.
  2. Choose Internet Options.
  3. Click Security.
  4. Click Custom Level.
  5. Scroll down till you see section labeled Scripting.
  6. Under Active Scripting, select Enable and click OK.

Internet Explorer 7

  1. Select Tools > Internet Options.
  2. Click on the Security tab.
  3. Click the Custom Level button.
  4. Scroll down to the Scripting section.
  5. Select Enable for Active Scripting and Scripting of Java Applets.
  6. Click OK.
  7. Select YES if a box appears to confirm.
  8. Click OK. Close window.
  9. Reload page.

Mozilla Firefox 2.x

  1. Open Firefox.
  2. On the Tools menu, click Options.
  3. Click Content in the Options list.
  4. Under the Content section, check the box next to Enable JavaScript.
  5. Click the Advanced button to open the Advanced JavaScript Options box.
  6. Check the appropriate boxes under Allow scripts to.
  7. Click OK.
  8. Click OK.

Apple Safari 1.0

  1. Select Safari from the top menu.
  2. Choose Preferences.
  3. Choose Security.
  4. Select the checkbox next to Enable JavaScript.

I am having still having technical difficulties - who should I contact?
If you are still having technical difficulties that are not answered in the CougarTrack/Cougarmail online help pages, call or email our CougarTrack Help Desk. Call (573) 875-7369 or (800) 231-2391 ext. 7369.


General Questions

How do I apply to Columbia College?
Choose the appropriate admission application on the apply page.

How do I get a copy of my transcript?
Please visit the Transcripts webpage for instructions and forms.

I need to change my address - what do I do?
You can change your address online in CougarTrack or by completing and returning the Change of Address Form. Completed forms can be returned to your local campus, or to Registration & Financial Services located in MOH 205. You can also return the form to:

Office of the Registrar
Columbia College
1001 Rogers St.
Columbia, MO 65216
E-mail: studentrecords@ccis.edu
Fax: (573) 875-7436

Do you have an ESL program for non-native speakers? If yes, how much TOEFL score is needed?
Please see International Admissions pages for more information.

Do you offer career services?
These services are provided to all Columbia College students and alumni by Career Services Center.

Do you post employment opportunities on your Web site?
Yes, in Human Resources area.

Can I take classes at home via the Internet?
Yes, see the Online Campus pages for more information.

If I apply online, will the reply stating my acceptance or rejection be by regular mail or e-mail?
E-mail.

Do you have an online bookstore?
Columbia College bookstore has their own Web site at http://ccis.bkstore.com. We also have an online vendor that supplies textbooks for students of Online Campus and some Nationwide campuses.

How do I get a catalog of alumni merchandise?
Alumni merchandise is not currently sold over the Internet. However, we are looking into the possibility. In the meantime, please contact Development and Alumni Office to request a catalog or place an order.The online bookstore also has some merchandise for sale.

Do you have a campus map available via your website?
Yes, we do. See it under Columbia, MO section.

Are there any exceptions to your requirement to live on-campus until age 22?
All freshmen and sophomores and any students receiving institutional aid are required to live on campus. Exceptions are: students age 22 or older; if living with parents in Boone County; married; have a child; or military veteran. Appeals should be addressed to Assistant Dean for Student Affairs.

Do the dorms have curfews or check-in times?
Residence Halls do not have curfews or check-in times.

Does your college have health insurance for its students?
Student Affairs has a voluntary program in which students sign up directly with the company. Price varies with the coverage desired. For more information regarding student health contact Student Affairs.

Where is your Athletics Web site?
The Columbia College Cougars' Web site is located at www.columbiacougars.com.

How do I contact a staff or faculty member from an extended (nationwide) campus?
Go to that nationwide campus' Web site, and click "Directory" at the top of any page on that site.