CC HOME      eSERVICES      SITE INDEX      DIRECTORY      CONTACT      HELP
Columbia College logo Columbia College
eServices
eServices

Login Management

Help Center

eServices Troubleshooting - Internet Explorer 7

Last Revised: 5/7/2008 9:00:01 AM

If you are having difficulty accessing pages in eServices, please read through the following information and make any applicable changes to your computer.

Set Columbia College as a Trusted Site and set security settings to the default level.

(in Internet Explorer)

To add Columbia College sites to your list of trusted Web sites in Internet Explorer , and set the default security level for Trusted Sites, do the following:

  • Open Internet Explorer

  • Click on Tools, then Internet Options (see image below)

    • Internet Explorer Tools/Internet Options window


  • Click the Security tab. Under the heading Security level for this zone, make sure it is set to low.

  • If it is not set to low, click the default level button. The setting will change to low which is the default level for trusted sites. (see image below)

    • Security tab


  • Next, highlight the Trusted Sites icon (if it isn't already), then click the Sites button.

  • Under the heading Add this Web site to the zone type the following entry exactly as shown below, then click the Add button.

    https://*.ccis.edu

    (See image below)

    • Trusted sites


    (Note the "s" after http in the addresses listed above.)

  • Click the OK button, then click OK again to close the Internet Options dialog box.

Check to make sure that Cookies are enabled.

To enable Cookies:

  • Open Internet Explorer
  • From the Tools menu, select Internet Options. The Internet Options dialog box appears.
  • Select the Privacy tab
  • In the Settings section, click Advanced
  • In the Cookies section, select Override automatic cookie handling
    (See image below)

    • Enable Cookies

  • Under First-party Cookies, select the appropriate option
  • Under Third-party Cookies, select the appropriate option
  • To allow session cookies, select Always allow session cookies
    Note: Session cookies will be deleted once you close Internet Explorer.
  • Click OK
  • When finished, click OK.

Check to make sure that Java is enabled.

Java is an advanced programming environment that allows you to run additional software inside your web browser. By default, Java is generally enabled, but you can easily verify it by following these steps:

  • Open Internet Explorer
  • From the Tools menu, select Internet Options
  • Click the Security tab.
  • In the Security level for this zone section, click Custom Level
  • Locate Microsoft VM or Java VM: Java Permissions
    (See image below)

    • Java permissions

  • Under Java Permissions, select the appropriate option
  • Click OK. Your changes have now been saved.
  • Click OK again.

Set to allow pop-up windows from Columbia College websites.

Several legitimate webpages on Columbia College websites contain pop-up windows.

With Windows XP Service Pack 2 (SP2) Internet Explorer allows you to prevent most pop-up windows from appearing over pages you want to view while you're using the Internet.

To change Pop-up Blocker settings follow these steps:

  • Open Internet Explorer
  • On the Tools menu, point to Pop-up Blocker, then click Pop-up Blocker Settings.

    • Tools, Pop-up Blocker, Pop-up Blocker Settings

  • Under the heading Address of Web site to allow type the following entry exactly as shown below, then click the Add button.

    *.ccis.edu

    (See image below)

    • Pop-up Blocker Settings

  • Click Close

Make sure JavaScript is enabled in your browser

Many important features of our website require JavaScript to be enabled. Click here for instructions on enabling JavaScript in a variety of browsers.



Check the configuration of your personal firewall.

If you are using a third-party Internet security, firewall, or cookie blocking program, contact the manufacturer of the program for information about how to enable scripting, ActiveX controls, cookies, Java applets, and HTTP referral information.
Note: Certain versions of Norton Anti-Virus have an integrated firewall, which is turned on by default when you install the product.

Make sure your computer is free of viruses and spyware.

There are several viruses and spyware that cause the Internet Explorer browser to fail when accessing secure sites.
  • Viruses: Use virus protection software such as Norton Antivirus or McAfee VirusScan. Note that you must also update your virus definitions, usually on a weekly basis in order to keep your virus protection up-to-date.

  • Spyware: Run Spybot to find and remove spyware. You can download Spybot for free at www.download.com.
  

Go to top of page


DAY CAMPUS  |  EVENING CAMPUS  |  NATIONWIDE CAMPUS  |  ONLINE CAMPUS  |  GRADUATE STUDIES  |  ABOUT CC
NEWSROOM  |  JOBS  |  COUGAR SPORTS  |  eSERVICES  |  CAMPUS SAFETY  |  SITE INDEX  |  DIRECTORY

Columbia College of Missouri • Main Campus: 1001 Rogers Street • Columbia Missouri 65216 • (573) 875-8700 or (800) 231-2391
Contact Us | ©1999-2008 Copyright information | Policies | Columbia College is an AA/EO employer.