eServices Troubleshooting

Set Columbia College as a "Trusted Site" and set security settings to the default level. (in Internet Explorer)

To add Columbia College sites to your list of trusted Web sites in Internet Explorer , and set the default security level for Trusted Sites, do the following:

Open Internet Explorer

Click on Tools/Internet Options (see image below)

Internet Explorer Tools/Internet Options window

Click the "Security" tab. Under the heading "Security level for this zone", make sure it is set to "low".

If it is not set to low, click the "default level" button. The setting will change to "low" which is the default level for trusted sites. (see image below)

Security tab

Next, highlight the "Trusted Sites" icon (if it isn't already), then click the "Sites" button.

Under the heading "Add this Web site to the zone" type the following two entries exactly as shown below. Click the "Add" button after typing each one.

https://webadvisorlive.ccis.edu
https://*.ccis.edu

(See image below)

Trusted sites

(Note the "s" after http in the addresses listed above.)

Click the "OK" button, then click "OK" again to close the Internet Options dialog box.

If you have a personal firewall, make sure it is NOT set to block access to port 443.
Note: Certain versions of Norton Anti-Virus have an integrated firewall, which is turned on by default when you install the product.