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eRegistration Frequently Asked Questions
General eRegistration questions
Problems with eRegistration
Username, Password & eServices Questions
General eRegistration questions
What does it mean if I am timed out?
For your security you will automatically be logged out of the screens that interface with your academic
records after a period of inactivity. The message you will receive is "For your security, you have been
timed out. If you would like to access your accounts again, please log in again."
I am having trouble; who should I contact?
You should contact the appropriate office depending upon your problem. Some
frequently called numbers would be 800/231-2391 at the following extensions:
- Student Financial Services - ext. 7252 for questions
regarding payment issues
- Registration Office - ext. 7526 for questions concerning
registration, grades, class schedules, etc.
- Evaluations and Transcripts - ext. 7658 for questions
concerning transcripts or transcript request status
- Help Desk - ext. 7369 for help with login activation
and password or User ID issues, or see the eServices
FAQ page.
Where do I get my books?
Check with your particular campus as to how to get your books.
For the Online Campus go to www.ccis.edu
and click on Online Campus, Current students,
and then MBS Online Bookstore.
What is the difference between Express registration, Search and register for sections and Register for previously selected sections?
- Use the Express Registration screen if you know the exact
course name, number and section for which you wish to register. You
will not be able to use this screen to register for variable credit
courses.
- Use the Search and Register for Classes when you wish to
search for classes in which to register. You may search by specified
criteria to narrow your search. You will also be able to see course
availability in this section. Please be sure to enter the appropriate
term and/or location.
- Both methods will add the selected sections to your preferred sections screen
where you will actually submit your enrollment. Return to this screen
by clicking on Register for previously selected sections.
What is the difference between "Added" and "Registered" in the Status column?
You will have a status of registered when you register prior to the first day
of classes. The status will show added if you register during the add period
(normally the first week of classes.)
What is the difference between Register for Sections, and Drop Sections on the menu screen?
- Register for Sections - use this link to add to classes to your preferred section list.
- Drop Sections – use this screen to drop classes through the end of the drop period.
What do I put in the "Synonym" column on the Express Registration
screen?
Leave this column blank; synonym is used for administrative purposes only.
What if I want to see what courses are available at a specific campus?
Use the Search and Register link and choose from both the Term and Location drop-down menus.
Can I register for any course through eServices?
If you wish to register for Directed Studies, Art Topics courses, Courses of One,
Internships, EDUC 508 (if you have taken it before) or any course requiring
paperwork, you must register in person.
Problems with eRegistration
What do I do when I get a failure message?
There are a number of different types of failure messages – some of them may
have to do with the course section for which you are attempting to register and
some of them may apply to who you are; others may be completion rules which would
keep you from completing the registration process. Some failure messages are
intuitive and some will even tell you which office to contact. If you do not
understand your failure message or do not know who to contact, make a note of
the message and contact the Registration Office at 800/231-2391 extension 7526
or 573/875-7526.
Variable credit course error message: I get the
following message when trying to register through Express Registration,
"Course Name is a variable credit course. You cannot register
for this using Express Registration. Register for variable credit courses
using Search and Register for Sections."
This course can be taken for a variable amount of credit; you must use the Search
and Register link to register for variable credit courses so that you can
enter the correct amount of credits.
Overload/petition error message: I received the
following message when I tried to register: "Registration in
Course Name puts student in overload. Petition is required."
What is a petition?
A petition is an approval from an appropriate individual to approve an exception
to a policy, in this case, the overload policy. See the Columbia College
catalog for the overload policy and contact your campus for appropriate
permission.
Need instructor's signature message: I received a "failed" message stating that "Student requires instructor's
signature to register." I have my instructor's permission to take this
class; why can't I register?
Certain Columbia College courses are set up to require permission from the instructor
prior to registration. This permission must be entered into the College
database before you will be allowed to register. Contact your instructor
to have the permission entered.
Campus Life/withdrawal error message:
I tried to drop all my classes and received the following message:
- Schedule changes have NOT been made
- Your registration cannot be completed for the following reason(s)
- To withdraw from the college see Campus Life
What does this mean?
If you are a Day Campus student you cannot completely withdraw from the college
online. You must out-process through Campus Life. If you are not a Day Campus
student, contact the Registration Office.
Academic level message: When trying to register
for an undergraduate class I received a message that said my academic
level doesn't match the course. What doe s that mean? Can I still take
the course?
If you have been admitted for a graduate level program you may still take an undergraduate
course even though it doesn't match your academic level. This is just a
warning message although you should ensure that the status says "registered."
Payment arrangements message: I registered for
courses through eRegistration and was told that in order to complete the
enrollment process I must make payment arrangements.
Unless you have full financial aid or are paid in full, you must set up a payment
plan at the time of registration. If you see the message that states, “To complete
the enrollment process you must make payment arrangements” you do not have enough
financial aid to cover your expenses and you MUST set up a payment plan. If you
do not do this your registration will not be saved. Click on the ePayment link
to proceed.
I have full financial aid but I still get the message that
states that I must make payment arrangements and/or my aid is not included
in the payment plan.
- Some financial aid, especially institutional aid, is available only when
a student is registered full time. Other types of aid, such as a Pell Grant,
are prorated based on ½ time, ¾ time or full time. If total registered hours
are less than full time, the aid will not be computed, or may be computed at
a lower amount. Full time status for 8 and 16 weeks terms requires enrollment
in at least 6 and 12 credit hours respectively.
Day students with institutional aid who wish to register part time initially,
will be required to set up a payment plan for their part time enrollment until
they register full time.
Financial aid that is included in a payment plan will automatically adjust as
your enrollment or financial aid change. For example, if you have a Pell Grant
and register for 3 credit hours in an 8 week session. Only half of the Pell Grant
will be included in your payment plan. If you add another 3 credit hours, for
a total of 6 hours, the Pell Grant included in your plan will automatically be
figured for full time status.
- Only financial aid that has been awarded will be included in a payment plan.
Aid that is estimated or pending will not be included.
I received an eRegistration Failure message stating that I was not registered.
Unless you have enough financial aid to cover your entire balance, or you pay in full, you are required to set up a payment plan to complete the registration process. Making a partial payment without completing a payment plan does not complete your registration (you are not registered.)
If you do not want to set up a payment plan, you must pay your account balance in full.
I tried to drop/withdraw from my class and received a message that stated
this option isn’t currently available.
Since a grade is involved, students may not withdraw through eServices. You
may only drop classes in eServices through the end of the drop period (normally
ends on the first business day of the 2nd week of classes.) You should check
with your campus for proper withdrawal procedures.
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