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Technical Support

Need help? Below is a list of support options available to Columbia College students, faculty, and staff.



  • eServices FAQ (Frequently Asked Questions)
    Get answers & solutions to common questions & problems — such as password and username problems, account lockout, login activation, forgotten security questions, etc.
  • eServices Troubleshooting
    Having difficulty accessing certain pages in eServices? Try these solutions.
  • Password Policy: rules for establishing and maintaining passwords


Columbia College's online email system for students and faculty.


  • eRegistrationFAQ (Frequently Asked Questions)
    Get answers to common questions and issues that may arise — such as what to do when you recieve error messages while eRegistering.


  • ePayment FAQ (Frequently Asked Questions)
    Get answers to common questions that arise and issues you may encounter with the ePayment process.

Online Courses (Desire2Learn/D2L)

  • User Guide Familiarize yourself with the Online Campus interface

Contact Information

Help Desk: eServices and CougarMail

For login/password problems, CougarMail issues or any other eServices help other than eRegistration or online course issues (see below).

Hours of Operation

  • Phone Support Hours:
    • Monday - Thursday 7:00AM - 10:00PM
    • Friday 7:00AM - 8:00PM
    • Saturday 10:00AM - 6:00PM
    • Sunday Noon - 6:00PM
  • Walk-In Support Hours: (Located in Launer Room 1)
    • Monday - Thursday 8:00AM - 7:00PM
    • Friday 8:00AM - 5:00PM
    • Saturday 11:00AM - 5:00PM
    • Sunday 1:00PM - 5:00PM

Or, see our eServices FAQs or CougarMail FAQs above.


Contact information for eRegistration issues.

Or, see our eRegistration FAQs above.

Online courses (Desire2Learn/D2L)

For technical problems or error messages in Online Campus courses.

Or, see our Online Campus FAQs above.

For questions about Online Campus advising, registration, payment or other Online Campus student services, contact or call (573) 875-7246 or toll-free at (800) 231-2391, ext. 7246.

Columbia College general contact information

Need help unrelated to the issues listed above? Contact information for the college:

More contact information: