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Using Action Words

Action words can be used to introduce good resume phrases. Here are some suggestions for selecting words and phrases.

  1. Use action words in short, clearly written phrases.
  2. Use the minimum number of words necessary to convey accurately what you wish to say.
  3. Select words that will mean something to the person who will read your resume. Use the jargon of your chosen field where appropriate.
  4. Avoid introductory phrases such as "my duties included" or "I was in charge of".
  5. List accomplishments whenever possible rather than just describe duties.
  6. Always keep the needs of your employer in mind. Put them ahead of you own desires and concerns.
Action Statements With Accomplishment-Oriented Results:

This chart demonstrates using action words to create an accomplishment-oriented word picture. Basic duties and responsibilities are described in the first column. The second column changes these passive phrases into active statements. The third column includes accomplishment-oriented results. Adding results lengthens paragraphs. Selectively choose those that best market you for your chosen position.

PASSIVE ACTIVE ACCOMPLISHMENT-ORIENTED
Duties included teaching art lessons Prepared and displayed creative art activities Prepared creative art activities, increased students' interest and abilities. Awarded four blue ribbons at District Art Show.
Customer Service Provided customer service for bank services Provided customer service through resolution of problems, explanation of bank services and policies, and knowledge of financial planning, resulting in greater customer satisfaction.
Responsible for clerical duties Assisted supervisor with clerical/office procedures to save time Successfully developed and implemented systems to streamline office procedures, increasing productivity.
Department Manager Managed department and recruited participants Staffed and managed a 20-30 person department that recruited participants for marketing research studies. Cut costs by one-third in less than six months.
Responsible for counseling ex-offenders Counseled ex-offenders on career, alcohol, and drug abuse Acquired considerable counseling experience through 300 hours of one-on-one counseling sessions with ex-offenders in the areas of career assessment, alcohol and drug abuse.

"ACTION" VERBS

Leadership / Supervision
administer
conduct
coordinate
delegate
demonstrate
direct
guide
instruct
lead
manage
monitor
oversee
program
schedule
supervise
train

Assistance
advise
assist
carry out
consult with
guide
help
notify
observe
perform
support

Creativity / Originality
conceive
create
design
develop
establish
expand
generate
implement
initiate
introduce
lnvent
launch
open
organize
originate
produce
set up

Change / Reorganization
adapt
adjust
improve
propose
reconcile
revamp
revise

Change / Alter
cut
eliminate
expand
increase
reduce
remodel

Change / Influence
convince
encourage
innovate
motivate
negotiate
promote
persuade
stimulate
support

Put Together
assemble
build
compile
coordinate
engage
implement
maintain
organize
plan
prepare
research
select
structure
gather

Evaluation
assess
analyze
conceptualize
compare
define
estimate
examine
forecast
inspect
interpret
observe
pinpoint
recommend
review
project
solve
survey
update

Demonstration
demonstrate
exhibit
illustrate
perform
present
prove
show

Achievement
attain
achieve
complete
deal (with)
effect
master
produce
participate (in)
provide

Efficiency
accelerate
expedite
apply
maintain
reinforce

Written Communication
edit
record
report
research

Decision
choose
decide
determine
enlist
resole
select
order

Communication
consult
contact
explain
interview
investigate
lecture
negotiate
teach
train

Functional / Action
assemble
clean
keep
file
open
operate
pack
produce
program
run
receive
ship
sell
process
type

Please send any comments or questions to Career Services Center.


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