Technical Support

Need help? Below is a list of support options available to Columbia College students, faculty, and staff.

eServices

• eServices FAQ (Frequently Asked Questions)
  Get answers & solutions to common questions & problems — such as password and username problems, account lockout, login activation, forgotten security questions, etc.
• eServices Troubleshooting
  Having difficulty accessing certain pages in eServices? Try these solutions.
• Password Policy: rules for establishing and maintaining passwords

CougarMail

Columbia College's online email system for students and faculty.

• NEW CougarMail FAQ Get answers to common CougarMail questions.
• CougarMail User Guide A general overview of how CougarMail functions.
• CougarMail Help Form Get help from the CC HelpDesk.

eRegistration

• eRegistrationFAQ (Frequently Asked Questions)
  Get answers to common questions and issues that may arise — such as what to do when you recieve error messages while eRegistering.

ePayment

• ePayment FAQ (Frequently Asked Questions)
  Get answers to common questions that arise and issues you may encounter with the ePayment process.

Online Courses (Desire2Learn/D2L)

• D2L FAQ Find answers to common questions
• User Guide Familiarize yourself with the Online Campus interface

Help Desk: eServices and CougarMail

For login/password problems, CougarMail issues or any other eServices help other than eRegistration or online course issues (see below).

• E-mail: CCHelpDesk@ccis.edu
• Phone: (800) 231-2391, ext. 4357 (HELP) or (573) 875-HELP (4357)
• Phone Support Hours:
  • Monday - Thursday 7:30AM - 10:00PM
  • Friday 7:30AM - 8:00PM
  • Saturday 10:00AM - 6:00PM
  • Sunday Noon - 6:00PM
• Walk-In Support Hours: (Located in Launer Room 1)
  • Monday - Thursday 8:00AM - 7:00PM
  • Friday 8:00AM - 5:00PM
  • Saturday 11:00AM - 5:00PM
  • Sunday Noon - 5:00PM

Or, see our eServices FAQs or CougarMail FAQs above.

eRegistration

Contact information for eRegistration issues.

• Nationwide Campuses: Contact your campus.
• Columbia, Mo. campus students: call the Student Records office at:
  Phone: (800) 231-2391, ext. 7526 or (573) 875-7526.
  E-mail: registration@ccis.edu

Or, see our eRegistration FAQs above.

Online courses (Desire2Learn/D2L)

For technical problems or error messages in Online Campus courses.

• E-mail: helpdesk@desire2learn.com
• Phone: (877) 325-7778 (toll free call)

Or, see our Online Campus FAQs above.

For questions about Online Campus advising, registration, payment or other Online Campus student services, contact onlinecampus@ccis.edu or call (573) 875-7246 or toll-free at (800) 231-2391, ext. 7246.

Columbia College general contact information

Need help unrelated to the issues listed above? Contact information for the college:

• Phone: (800) 231-2391 or (573) 875-8700
• Fax: (573) 875-7209
• E-mail: online contact form or Webmaster e-mail: webmaster@ccis.edu

More contact information:

• College administrative offices
  
• Faculty and staff directories
  
• Nationwide campuses