Technical Support
Need help? Below is a list of support options available to Columbia College students, faculty, and staff.
Resources
eServices
- eServices FAQ (Frequently
Asked Questions)
Get answers & solutions to common questions & problems — such as password and username problems, account lockout, login activation, forgotten security questions, etc. - eServices Troubleshooting
Having difficulty accessing certain pages in eServices? Try these solutions. - Password Policy: rules for establishing and maintaining passwords
CougarMail
Columbia College's online email system for students and faculty.- NEW CougarMail FAQ Get answers to common CougarMail questions.
- CougarMail User Guide A general overview of how CougarMail functions.
- CougarMail Help Form Get help from the CC HelpDesk.
eRegistration
- eRegistrationFAQ (Frequently
Asked Questions)
Get answers to common questions and issues that may arise — such as what to do when you recieve error messages while eRegistering.
ePayment
- ePayment FAQ (Frequently
Asked Questions)
Get answers to common questions that arise and issues you may encounter with the ePayment process.
Online Courses (Desire2Learn/D2L)
- D2L FAQ Find answers to common questions
- User Guide Familiarize yourself with the Online Campus interface
Contact Information
Help Desk: eServices and CougarMail
For login/password problems, CougarMail issues or any other eServices help other than eRegistration or online course issues (see below).- E-mail: CCHelpDesk@ccis.edu
- Phone: (800) 231-2391, ext. 4357 (HELP) or (573) 875-HELP (4357)
-
Phone Support Hours:
- Monday - Thursday 7:00AM - 10:00PM
- Friday 7:00AM - 8:00PM
- Saturday 10:00AM - 6:00PM
- Sunday Noon - 6:00PM
-
Walk-In Support Hours: (Located in Launer Room 1)
- Monday - Thursday 8:00AM - 7:00PM
- Friday 8:00AM - 5:00PM
- Saturday 11:00AM - 5:00PM
- Sunday 1:00PM - 5:00PM
Or, see our eServices FAQs or CougarMail FAQs above.
eRegistration
Contact information for eRegistration issues.- Nationwide Campuses: Contact your campus.
- Columbia, Mo. campus students: call the Student Records
office at:
Phone: (800) 231-2391, ext. 7526 or (573) 875-7526.
E-mail: registration@ccis.edu
Online courses (Desire2Learn/D2L)
For technical problems or error messages in Online Campus courses.- E-mail: helpdesk@desire2learn.com
- Phone: (877) 325-7778 (toll free call)
For questions about Online Campus advising, registration, payment or other Online Campus student services, contact onlinecampus@ccis.edu or call (573) 875-7246 or toll-free at (800) 231-2391, ext. 7246.
Columbia College general contact information
Need help unrelated to the issues listed above? Contact information for the college:- Phone: (800) 231-2391 or (573) 875-8700
- Fax: (573) 875-7209
- E-mail: online contact form or Webmaster e-mail: webmaster@ccis.edu